Class for command and Staff College AY 14-15 CG XIII

1. Click to edit Master title style
1
UNCLASSIFIED
Leadership: 2141
Effective Communication
For
CG XIII
05 Sep 2014
UNCLASSIFIED

2. Click to edit Master title style
2
UNCLASSIFIED
Effective Communication
What does effective communication really
mean and why are we so bad at it?
Answers:
• To communicate complex ideas with clarity and
precision in both oral and written forms.
• How can we do better…?
CLASSIFICATION
UNCLASSIFIED

3. Click to edit Master title style
3
UNCLASSIFIED
• Literature Review (so you don’t have to)
– Mike Myatt: 10 Communication Secrets of Great Leaders
(Forbes)
– Helio Garcia: The Power of Communication, Skills to Build
Trust, Inspire Loyalty, and Lead effectively (FT Press)
• There is nothing new under the sun
• Sea Stories
• Summary
• Issues for Discussion
UNCLASSIFIED
Agenda

4. Click to edit Master title style
4
UNCLASSIFIED
10 Communication Secrets
• Without trust there is nothing
– It is earned, not given
• “No one cares what you know
until they know that you care”
Benjamin Franklin
– Dialog not Monologue
– Be personable (*Not necessarily
UNCLASSIFIED
personal)
• Brevity and clarity
– Both matter
– Not a zero sum relationship
Source: www.biography .com

5. Click to edit Master title style
5
UNCLASSIFIED
10 Communication Secrets
• Focusing on the other party’s wants, needs and
goals:
UNCLASSIFIED
– Transfer ideas,
– Align expectations,
– Inspire action
– Spread the vision
• Be open minded
• Know when to shut up
• Show empathy
What do these all
have in common?

6. Click to edit Master title style
6
UNCLASSIFIED
10 Communication Secrets
• Read between the lines
– Often what is omitted is most important.
• Know what you are talking about
– If questions move beyond your expertise, be honest about
this.
– If you are to retain your credibility this should not happen
too often.
• Treat groups like individuals
• Be prepared to change your message
UNCLASSIFIED

7. Click to edit Master title style
7
UNCLASSIFIED
Power of Communication
Mirror Neurons and Amygdala
Hijack
• Helio Garcia tells us how to harness
the hijack:
– Establish a connection before saying
anything
– Take into account the Primacy Effect
and the Recency Effect
– Repeat and repeat again
– Follow the Rule of Three (…or Four?)
UNCLASSIFIED
Source: MS Office Clip Art

8. Click to edit Master title style
8
UNCLASSIFIED
“There is nothing new under the sun."
Copyright @ 1999-2012 Paul Charlton Coaching (PCC)
UNCLASSIFIED

9. Click to edit Master title style
9
UNCLASSIFIED
• The 1949 Mann Gulch Fire
– Wagner Dodge
– Turning around
– Dropping the gear
– Setting the backfire
– 13 of 16 firefighters died
UNCLASSIFIED
Sea Stories
Source: www.fireleadership.gov
• “The Camp Fallujah Drivers’ Mutiny”
– 50 tractor trailer drivers refused to drive back to BIAP
– The 70 vehicle convoy 3 times a week was vital for
IMEF especially prior to Operation Phantom Fury

10. Click to edit Master title style
10
UNCLASSIFIED
UNCLASSIFIED
• Care
• Know
• Look
• Listen
• Speak
In that order!!!
Bottom Line Summary
Source: www.civilwar.org

11. Click to edit Master title style
11
UNCLASSIFIED
Questions for Discussion
• Can you be an effective leader if you are not an
effective communicator? Vice versa?
• Historically can we recall a poor public speaker who
nevertheless was an effective communicator and
leader? Joel?
• A leader best communicates to the audience by
targeting… Emotions? Logic? Senses?
UNCLASSIFIED