Logistics e commerce solutions

1. Logistics E-commerce Solutions
European Coverage, Industry Profile, Value Proposition, Case Studies

2. 2 | DSV – June, 2016
Global E-commerce
Companies are continuously aiming to identity opportunities to increase:
Traffic towards their website
Conversion Rate
Loyalty
E-commerce is Hot!!!

3. 3 | DSV – June, 2016
DSV´s E-commerce World
E-commerce ‘Multi Channel’
Online marketing
Webshop services
Sales support
Order generation
Call / Contact center
Payment & Debitorial Services
Tax and Duty services
Fulfilment
Delivery
Return handling
E-commerce ‘Multi Channel’ is DSV’s key offering to brand-owners (selling through different sales
channels, mostly from one European inventory) and (r)e-tailers

4. 4 | DSV – June, 2016
Logistics Services
Fulfillment – Meeting expectations!
Process optimisation
DSV Solutions offers fast and seamless fulfilment processes, meeting and even
exceeding the requirements and expectations of your customers!
• Efficient pick-pack-ship processes, using the latest IT technology
• Full range of options to establish connectivity with ERP / E-ERP, from basic
mail communication to full EDI set-up
• Frequent stock synchronization, key to your success
• Communication with consumer, customized to fit your marketing strategy
- Order acknowledgement
- Status shipping order
- Track and trace reference
• Supply of consumables
• Value added services
- Gift wrapping / smart packing
- Including warranty card / voucher / brochure / cables / manuals
E-com

5. 5 | DSV – June, 2016
Logistics Services
Delivery – Delighting the customer!
Reliable and differentiated distribution network
Next to operating our own network, DSV works closely with integrators, both
global providers and regional players, offering state-of-the art distribution
• European-wide coverage, working with all major parcel carriers, postal
companies and integrators, offering a variety of options, such as
- Collect-at-shop
- Delivered-at-home
- Delivered-at-work
- Two-men home delivery
• Differentiation in delivery options: choice for the customer
• Full IT integration with distribution partners
• Fiscal representation, supporting your European set-up if and when EU
country thresholds are met
• With our economy of scale, we can offer highly competitive solutions
• White glove delivery
• Performance measurement and reporting
E-com

6. 6 | DSV – June, 2016
Logistics Services
Reverse Logistics – Key to customer satisfaction!
Reliable and differentiated distribution network
DSV operates more than 400 locations worldwide, offering a wide range of options
to organise your reverse flow.
• Offering options for both cross-border returns as in-country returns
• Swift status update
• Reverse logistics set-up in adherence with your marketing approach, such as
- Include return label in shipment
- Add return slip to packing list
- Including return instructions on packing list
- Mail return label after acknowledgement of return / RMA
- Drop off or collect
• Swift processing of return shipments, including downstream processing
- Repacking
- Quality inspection
- Repair/refurbishment
- Destruct
- RTV
E-com

7. 7 | DSV – June, 2016
Inside one of our E-commerce sites…

8. 8 | DSV – June, 2016
The fulfilment process
Order confirmation
and carrier label
printing will be
completed at the
time of pick/pack.
Orders will be bridged into
DSV’s WMS at hourly intervals
defining priority.
Orders picked using RF
technology to ensure pick
accuracy
Orders shall be picked,
scanned and packed in
a single process with
consolidation of
completed orders
DSV admin will wave pick
orders and send to
warehouse for fulfilment
DSV operate a shift system with an agreed order cut off time, assuming an even flow of orders throughout the ‘working’
day.
Single SKU pallets will be put-away to bulk storage & mixed SKU pallets will be placed to the marshalling area for
consolidation & put-away to storage locations.

9. 9 | DSV – June, 2016
The fulfilment process - Replenishment
This process will operate using an automated Min/Max rule embedded within the WMS.
• The operation will be supported by an account team and administrators in order to cover the operating hours. The
site also benefits from an established infrastructure including Senior Management and IT Engineer.
• DSV Solutions also offers a suite of KPI reports and Management Information. This is either by scheduled data
exchange or a self-service portal.
using RF technology
an automated
replenishment routine
When stock
levels within
the pick face
fall below a
minimum
Bulk Store
using RF scan
confirmation
Replenishment pallets
& master cartons
RF tech
manages
stock in
‘real time’
resulting in
stock
accuracy at
Pick face
each stocking holding loc.

10. 10 | DSV – June, 2016
E-commerce ‘Multi Channel’
Value Proposition
Example Benefit to Customer Benefit to End-Consumer Desired Outcome(s)
Voice Picking • Greater picking accuracy
• Increased productivity
• Later cut off times for next
day delivery
• Reduced returns probability
• Improved conversion rate
• Greater customer
retention
Multiple returns Options • Can choose to encourage or
discourage returns
• Convenience of return
• Speed of return
• Improved conversion rate
• Greater brand loyalty
Returns Processing • Greater stock availability • Account credited faster • Improved retention rate
Order Status Update • Reduced queries • Constant re-assurance • Loyalty
Delivery Status Update • Fewer non-compliant deliveries • Reduced chance of missed
delivery
• Loyalty
Delivery Options • Greater choice of service level • Convenience
• Price
• Higher conversion
Greater sales conversion rate
Higher customer retention rate
Increased traffic to your Web shop
+

11. 11 | DSV – June, 2016
DSV’s Value Proposition
Design and Implementation
• Led by in-house, knowledgeable
and experienced team
• Pro-active & collaborative
partnership
• System and process driven
approach
Future proof Client Supply Chain
Solution
• Continued investment in
technology, people and facilities
• Solid EBIT performance to uphold
our Service Commitment
Industry Experience
• DSV team –industry sector
exposure including E-commerce
• Access to fully configurable IT
infrastructure
• TMS integrated to Track & Trace –
client access via
Subtle yet vital differentiators
• Fast, competitive and correct
orders
• High percentage of returns
• Push vs. Pull orders,
unpredictability
DSV as an Extension of
your Brand
• Favourable performance =
more business for both
parties
• Strategic Partnerships
• Ability to carry your brand
across the world
E-Fulfillment

12. 12 | DSV – June, 2016
Thank you!