RWDG Slides: How Can Everybody Be a Data Steward?

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Copyright © 2019 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com
Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting
#RWDG @RSeiner
Real-World Data Governance
How Can Everybody Be a Data Steward?
Monthly Webinar Series Hosted by DATAVERSITY
Robert S. Seiner – KIK Consulting / TDAN.com
November 21, 2019 – 11:00 a.m. PT / 2:00 p.m. ET

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#RWDG @RSeiner
Introduction
• Real-World Data Governance – Monthly Webinar Series
December 19, 2019 – Utilize Governance Working Teams to Improve Data Quality
Third Thursday each Month @ 2pm EST – Register at TDAN.com, KIKconsulting.com, DATAVERSITY.net
• Non-Invasive Data Governance Book
ISBN 9781935504856 / Technics Publishing / Amazon.com
• Speaking @ Dataversity Events
Data Governance Vision – December 9-12, 2019
Enterprise Data Governance ONLINE, Virtual Conference – January 22, 2020
Enterprise Data World, San Diego, CA – March 22-27, 2020
• Non-Invasive Data Governance / Metadata Governance Online Learning Plans
DATAVERSITY Training Center
https://training.dataversity.net
• The Data Administration Newsletter (TDAN.com)
Twice Monthly – Data Articles, Columns, Blogs and Features
Produced by DATAVERSITY – Subscribe for emails
Recent Articles – What Makes a Data Steward & There is One Data Governance
• KIK Consulting & Educational Services
KIKConsulting.com
Home of Non-Invasive Data Governance™
Home of Non-Invasive Metadata Governance

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#RWDG @RSeiner
• In the webinar I will share:
– How to Recognize Types of Data Stewards Based on What They Do
– Helping Data Stewards to Engage in Program Activities
– Data Stewards as an Integral Part of a Working Team
– Data Stewardship in Large and Distributed Organizations
– How to Communicate with a Large Number of Data Stewards
Abstract

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#RWDG @RSeiner
“Everybody is a Data Steward. Get over it!”
“If everybody is a Data Steward, then nobody is a Data Steward.”
“How much data would a Data Steward steward,
if a Data Steward could steward data?”
“How many Data Stewards are we going to need,
and how long are we going to need them for?”
Quotable and Memorable Data Steward Lines

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#RWDG @RSeiner
• Data Governance
– Data Governance is the Execution and Enforcement of Authority
Over the Management of Data and Data-Related Resources.
• Data Stewardship
– Data Stewardship is the Formalization of Accountability
Over the Management of Data and Data-Related Resources.
– A Data Steward is a person that is held formally accountable for their
relationship to the data they define, produce and use.
Definitions

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• Non-Invasive Data Governance™
– The practice of:
• applying formal accountability & behavior
• through non-invasive roles & responsibilities
• to existing and / or new processes
• to assure that the definition, production & usage of data
• assures regulatory compliance, security, privacy, protection & quality.
– Non-Invasive describes how governance is applied to assure
non-threatening management of valuable data assets.
– The goal is to be
» Transparent
» Supportive
» Collaborative.
Definitions

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• Who is a Data Steward?
– A Data Steward can be anybody in the organization (business or technical)
that defines, produces, and/or uses data as part of their job if they are
held formally accountable for what they do with the data.
• What does it mean to be held formally accountable?
– This is the basis of the Non-Invasive Approach to Governance.
– Written into job description and performance evaluation.
– Given time and tools to perform the function.
– Given knowledge to perform the function.
How to Recognize Types of Data Stewards Based on What They Do

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• Data Definers – Role of the people who define data as part of their job.
– Who are these people – do you have a record of their names?
– What data do these people define – do you have a process for this?
– How are these people defining the data – does it compare to best practice?
– Are these people being held formally accountable for defining data?
– Why does it matter?

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• Data Producers – Role of the people who produce data as part of their job.
– What data do these people produce – do you have a process for this?
– How are these people producing the data – does it compare to best practice?
– Are these people being held formally accountable for producing data?

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• Data Users – Role of the people who use data as part of their job.
– What data do these people use – do you have a process for this?
– How are these people using the data – does it compare to best practice?
– Are these people being held formally accountable for using data?

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How to Operationalize Data Governance
What it Means to Operationalize a Data Governance Program

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• Tactical Level
• Operational Level

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• Tactical Level
– Data Domain Stewards
• Data Subject Matter Experts
• Data Custodians
• Data Owners
– Operational Data Stewards
• Data Definers
• Data Producers
• Data Users
Operational Level
Data Stewards
Data Definers, Producers, Users
These people are presently defining,
producing and using data as part of their
jobs. Recording of the Data Stewards
will be an important enabler of improved
communications, coordination and
cooperation among staff.
Tactical Level
Data Domain Stewards
Data Steward Coordinators
Corporate Data Subject Matter Experts.
Division Subject Matter Experts.
Existing Committees Where Leverage able:
Strategic Level
Data Governance Council
Made up of Representation of Appropriate
Corporate Functions and Divisions
Executive Level
Steering Committee
Senior-Most Level Knowledge of the Program.
Utilize existing as Steering Committee.
Operational – Bank Division Specific
Strategic -
Enterprise
Tactical - Cross Bank Divisions
Executive
Escalation
/ApprovalPath
Data
Governance
Partners
Data
Governance
Team
Support Level
Data Governance Office / Administrator
Responsible for Administering the Program,
facilitating use of the Data Governance Council,
communicating program components and value to Organization.
Advisory assistance from other levels.
Data Governance Partners
Information Technology (IT)
Project Management (PMO)
Regulatory & Compliance
Audit / Legal
Corporate Communications
Human Resources
Data Governance
Working Teams
Directed and
Focused on delivering
great data for a
specific issue.
Com
m
unication
Support
Data
Governance
W
orking
Team
s

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• Tactical Level
– What are they called?
• Data Domain Stewards
• Data Custodians
• Data Owners
– Responsible for …
• Subject Matter of Data
• Category of Information
• Data Associated with an Application

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– What are they called?
• Operational Data Stewards
• Data Definers
• Data Producers
• Data Users
– Responsible for …
• the actions they take with data
• if they are held formally accountable for their actions
• and they know the responsibilities that go with being accountable

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• Seiner’s Eight Rules for Becoming a Data Steward
1. A Data Steward Can Be Anybody
2. Data Stewards Describe a Relationship to Data and Is Not a Position
3. A Data Steward Is Not Hired to Be a Data Steward
4. A Data Steward Doesn’t Need the Title of Data Steward

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• Seiner’s Eight Rules for Becoming a Data Steward
5. A Data Steward Doesn’t Have to Be Told How to Do His or Her Job
6. Public or Industry Data-Steward Certification Is a Load of Bunk
7. More Than One Data Steward Exists for Each Type of Data
8. Data-Steward Training Should Focus on Formalizing Accountability

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• Everybody is a Data Steward – Get Over It!
– The fact that everybody is a data steward provides complete and absolute
coverage of all the people that must be held formally accountable for your
data.
– Organizations must first inventory and record how people are related to
the data and design their Data Governance Programs to address the idea
that everybody in the organization is a steward of the data.

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• Ways to Engage Data Stewards
– Opportunity Submission
– Data Quality Issue Submission
– Participating on Data Governance Working Teams
– Awareness Education and Training
– Governance of Projects and Initiatives
Helping Data Stewards to Engage in Program Activities

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• Opportunity Submission
– Develop and Communicate a Process to Submit Data Opportunities
– Intake and Validation of Opportunities
– Engage Council to Prioritize and Select Data Opportunities
– Administration of the Data Opportunity Process
– Measure and Report on Opportunity Business Outcomes

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• Data Quality Issue Submission
– Develop and Communicate a Process to Submit Data Quality Issue
– Intake and Validation of Issues
– Engage Council to Prioritize and Select Data Quality Issues
– Administration of the Data Quality Issue Resolution Process
– Measure and Report on Opportunity Business Outcomes

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• Participating on Data Governance Working Teams
– Result from Opportunity and Data Quality Issue Intake
– Engage Teams of the Appropriate Stakeholders
– Facilitate Through the Data Governance Administrator/Office
– Formalize Repeatable Processes
– Build Library of Repeatable Processes (Operationalize Data Governance)

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• Awareness Education and Training
– Require Data Awareness and Training
– Provide Online Data Awareness
– Provide Role-Based Data Education
– Provide Business Area or Project Focused Education
– Provide Data Steward Feedback Processes and Recognition

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• Governance of Projects and Initiatives
– Build into Project Management
– Business Analysts Adept at Institutionalizing Data Governance
– Build into AppDev and DevOps
– Role of Data Governance in Transformations
– Provide Project and Initiative Return on Investment

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• Working Team Building
– Consists of Tactical and Operational Level Stewards
– Consists of Stakeholders in the Data
– Responsibility of an Administrator
– Follow Formal Repeatable Processes
– Leverage Lessons Learned
Data Stewards as an Integral Part of a Working Team

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• Consists of Tactical and Operational Level Stewards
– Data Steward Coordinators
– Business Data Subject Matter Experts
– Data Owners
– Operational Data Definers, Producers and Users

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#RWDG @RSeiner
• Tactical Level
• Data Custodians
• Data Owners
• Data Definers
• Data Producers
• Data Users
Operational Level
Data Stewards
Tactical Level
Strategic Level
Executive Level
Steering Committee
Strategic -
Enterprise
Executive
Escalation
/ApprovalPath
Data
Governance
Partners
Data
Governance
Team
Support Level
Audit / Legal
Human Resources
Data Governance
Working Teams
Directed and
great data for a
specific issue.
Com
m
unication
Support
Data
Governance
W
orking
Team
s

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#RWDG @RSeiner
• Tactical Level
• Data Custodians
• Data Owners
• Data Definers
• Data Producers
• Data Users
Operational Level
Data Stewards
Tactical Level
Strategic Level
Executive Level
Steering Committee
Strategic -
Enterprise
Executive
Escalation
/ApprovalPath
Data
Governance
Partners
Data
Governance
Team
Support Level
Audit / Legal
Human Resources
Data Governance
Working Teams
Directed and
great data for a
specific issue.
Com
m
unication
Support
Data
Governance
W
orking
Team
s

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#RWDG @RSeiner
• Consists of Stakeholders in the Data
– People that Define, Produce and Use the Critical Data Elements
– Impacted Business Areas that Need a Voice
– Recognize These People Using the Common Data Matrix
– Utilize Strategic Level Support, Sponsorship and Understanding
– Pro-Active in Engaging the “Right” People at the “Right” Time

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• Responsibility of an Administrator
– Guide the Ship
– Build and Provide Required Communications
– Engage with the Strategic Level
– Measure and Deliver Results
– Sell, Sell, Sell All Things Data Governance

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• Follow Formal Repeatable Processes
– Utilize the RACI Format to Document Steps
– Coordinate with the Operating Model and Other Artifacts
– Build a Library of Repeatable Processes

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– Build a Library of Repeatable Processes (Client examples)
• Request Access to Data
• Protect Sensitive Data
• Resolve Critical Data Discrepancies
• Resolve Data Quality Issues
• Install Data Governance in Project Management
• Certify Data Entering a Data Resource
• Federate Data Governance into a Business Unit

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– Build a Library of Repeatable Processes (General examples)
• Data Definition Processes
• Data Production Processes
• Data Usage Processes
• Data Handling Processes
• Data Sharing Processes
• Data Certification Processes
• Data Destruction Processes

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• Leverage Lessons Learned
– Adjust Roles and Responsibilities
– Adjust How You Engage Data Stewards
– Adjust the Steps of the Processes
– Adjust Awareness Training and Education
– Adjust the Use of Metrics and Tools

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• Organization Size/Structure Considerations
– Approach Being Taken to Implement Data Governance
– Construct Being Used Structure Data Governance
– Levels of Management
– Physical Location of the Stewards
– Administration and Office(s)
Data Stewardship in Large and Distributed Organizations

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#RWDG @RSeiner
• Approach Being Taken to Implement Data Governance
– Command and Control Data Governance Approach
• You WILL Do This
• ASSIGN Data Stewards (limited coverage)
– Traditional Data Governance Approach
• You SHOULD Do This
• IDENTIFY Data Stewards (participation coverage)
– Non-Invasive Data Governance Approach
• You ALREADY Do This
• RECOGNIZE Data Stewards (complete coverage)

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• Construct Being Used Structure Data Governance
– Centralized – One Office Managing Data Governance
– Distributed – Several Offices Doing Their Own Thing
– Federated – Central Office Guiding Distributed Offices – Minimal Standards

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• Levels of Management
– Board of Directors / Global Influence
– Executive and Strategic Level
– Divisional Breakdown
– Number of Levels Should Be Considered
– Impact on the Data Stewards

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• Physical Location of the Stewards
– Global
– National
– Regional
– Local
• Administration and Office(s)
– Global
– National
– Regional
– Local
– Cultural
– Regulations
– Communications
– Resources
– Cultural
– Regulations
– Communications
– Resources

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• Methods to Communicate
– Who Needs to be Communicated With (see previous slide)
– Push & Pull Communications / Use of Technology
– Communications Planning and Delivery on the Plan
How to Communicate with a Large Number of Data Stewards

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• Push & Pull Communications / Use of Technology
– Provide the “Home for Data Governance”
– Use Newsletters and Organizational Bulletins
– Provide Impact Analysis Communication
– Provide Bulletin Boards and Monitors
– Offer Interactive Communications

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• Communications Planning and Delivery on the Plan
– Requires Resources
– Involve “Corporate” Communications
– Provide Communications Options
– Awareness Campaign
– Provide Education, Training, Town Halls, Group Meetings …

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#RWDG @RSeiner
Summary
• In the webinar I shared:
– How to Recognize Types of Data Stewards Based on What They Do
– Helping Data Stewards to Engage in Program Activities
– Data Stewards as an Integral Part of a Working Team
– Data Stewardship in Large and Distributed Organizations
– How to Communicate with a Large Number of Data Stewards

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#RWDG @RSeiner
Questions and Answers
Meet me in the Dataversity Community
to continue the conversation.
https://community.dataversity.net/

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#RWDG @RSeiner
• Robert S. Seiner
KIK Consulting & Educational Services – KIKconsulting.com
The Data Administration Newsletter – TDAN.com
Post Office Box 112571, Upper St. Clair, Pennsylvania 15241
412.220.9643, 412.220.9644 (Fax)
rseiner@kikconsulting.com
rseiner@tdan.com
@RSeiner @TDAN_com
#RWDG
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RWDG Slides: How Can Everybody Be a Data Steward?

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RWDG Slides: How Can Everybody Be a Data Steward?