The Non-Invasive Data Governance Framework

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Copyright © 2016 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com
Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting
#RWDG @RSeiner
The Non-Invasive Data Governance Framework
Monthly Webinar Series Hosted by DATAVERSITY
Robert S. Seiner – KIK Consulting / TDAN.com
August 16, 2018 – 11:00 a.m. PT / 2:00 p.m. ET
Real-World Data Governance

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Introduction
• Real-World Data Governance – Monthly Webinar Series
September 20, 2018 – Measuring Data Governance Performance
Third Thurs @ 2pm EST – Register at TDAN.com, KIKconsulting.com, DATAVERSITY.net
• Non-Invasive Data Governance Book
ISBN 9781935504856 / Technics Publishing / Amazon.com
• Speaking @ Dataversity Events
Data Architecture Summit – Chicago, IL – October 8-11, 2018
Data Governance Winter – Delray Beach, FL – December 3-7, 2018
• Online Learning Plan
Non-Invasive Data Governance - DATAVERSITY Training Center
https://training.dataversity.net
• The Data Administration Newsletter (TDAN.com)
Twice Monthly – Data Articles, Columns, Blogs and Features
Produced by DATAVERSITY – Subscribe for emails
• KIK Consulting & Educational Services
KIKConsulting.com
Home of Non-Invasive Data Governance™
KIKCONSULTING.COM
CONSULTING & EDUCATIONAL
SERVICES
KNOWLEDGE IS KING

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• In the webinar Bob will share:
– The graphic for the Non-Invasive Data Governance Framework
– A detailed description of the core program components
– The importance of viewing the components from different perspectives
– A detailed walk-through of each segment of the framework
– How to use the framework to implement a successful program
Abstract

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• Data Governance
– Data Governance is the Execution and Enforcement of Authority
Over the Management of Data and Data-Related Resources.
• Data Stewardship
– Data Stewardship is the Formalization of Accountability
Over the Management of Data and Data-Related Resources.
Definitions

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• Non-Invasive Data Governance™
– The practice of:
• applying formal accountability & behavior
• through non-invasive roles & responsibilities
• to existing and / or new processes
• to assure that the definition, production & usage of data
• assures regulatory compliance, security, privacy, protection & quality.
– Non-Invasive describes how governance is applied to assure
non-threatening management of valuable data assets.
– The goal is to be
» Transparent
» Supportive
» Collaborative.
Definitions

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• What do you need to know about the Framework?
– This is a Generic Framework that can be used for Any Approach
– Includes Core Components – Main elements to concern yourself with
– Includes Organizational Levels – Perspectives from top to bottom
– Completed Version is for Non-Invasive Data Governance
– Approach Comparison Version
The Graphic for the Non-Invasive Data Governance Framework

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NON-INVASIVE DATA GOVERNANCE™ FRAMEWORK
EXECUTIVE
STRATEGIC
TACTICAL
OPERATIONAL
SUPPORT
Copyright © 2017 – Robert S. Seiner and KIK Consulting & Educational Services, LLC
LEVEL
EXECUTIVE – SENIOR LEADERSHIP TEAM
STRATEGIC – BUSINESS & TECHNOLOGY
TACTICAL – SUBJECT MATTER EXPERTISE
OPERATIONAL – DAILY JOB FUNCTION
SUPPORT – FUNCTIONAL MANAGEMENT
LEVELS
STRATEGIC – BUSINESS & TECHNOLOGY MGMT
COMPONENTS
ROLES (AUTHORITY) – FORMAL RESPONSIBILITY
PROCESSES – APPLICATION and ENFORCEMENT
COMMUNICATIONS – EDUC, TRN, AWARENESS
METRICS – MEASUREMENTS and KPIs
TOOLS – ARTIFACTS PURCHASED & DEVELOPED
Levels
Components
ROLES(AUTHORITY)
COMMUNICATIONS
TOOLS
METRICS
PROCESSES

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Endorse
Processes
Resolution
Processes
EXECUTIVE
STRATEGIC
TACTICAL
OPERATIONAL
SUPPORT
Domain
Processes
Daily
Processes
Enforce
Processes
Metric
Approval
Act
Metric
Acceptance
Domain
Metrics
Daily
Measurements
Collect
Report
Metrics
Policy
Directive
Best Practice
Guidelines
Standards
Requirements
Workflow
Glossary
Dictionary
Metadata
KIK Artifacts
(Common Data
Activity Matrices)
Support
Sponsor
Understand
Meetings
Status
Subject
Project
Orientation
On Boarding
Ongoing
Plan
Develop
Deliver
Steering
Committee
(Delegate)
Council
(Decision)
Domain
Stewards
Owners
(Subject)
Data
Stewards
(Daily)
DG Lead
Work Groups
Partners
(Function)
LEVEL
LEVELS
COMPONENTS
Levels
Components
ROLES(AUTHORITY)
COMMUNICATIONS
TOOLS
METRICS
PROCESSES

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• Roles (Authority)
• Processes
• Communications
• Metrics
• Tools
Endorse
Processes
Resolution
Processes
EXECUTIVE
STRATEGIC
TACTICAL
OPERATIONAL
SUPPORT
Domain
Processes
Daily
Processes
Enforce
Processes
Metric
Approval
Act
Metric
Acceptance
Domain
Metrics
Daily
Measurements
Collect
Report
Metrics
Policy
Directive
Best Practice
Guidelines
Standards
Requirements
Workflow
Glossary
Dictionary
Metadata
KIK Artifacts
(Common Data
Activity Matrices)
Support
Sponsor
Understand
Meetings
Status
Subject
Project
Orientation
On Boarding
Ongoing
Plan
Develop
Deliver
Steering
Committee
(Delegate)
Council
(Decision)
Domain
Stewards
Owners
(Subject)
Data
Stewards
(Daily)
DG Lead
Work Groups
Partners
(Function)
LEVEL
LEVELS
COMPONENTS
Levels
Components
ROLES(AUTHORITY)
COMMUNICATIONS
TOOLS
METRICS
PROCESSES
A Detailed Description of the Core Program Components

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• Components
– Roles (Authority)
• The first foundational component of a successful Data Governance program is
the definition of roles and responsibilities. The manner in which roles are
defined is a predictor of the effort required to govern the data.
• In NIDG – Roles are typically represented through an Operating Model of Roles
& Responsibilities. The familiar pyramid diagram is represented in the first
column of the NIDG Framework. The Operating Model includes a detailed
description of formalized responsibilities, escalation and decision paths, how
roles are formally engaged in processes, and communications that are shared
with each level.

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• Components
– Processes
• The second foundational component of a successful program is the way the
Roles are applied to processes. The notion of the “Data Governance process”
misrepresents the fact that processes are a primary component of Data
Governance success. There is not a single process that is governed, rather
there are a series of processes to which Data Governance will be applied.
• In NIDG – Data Governance programs typically provide repeatable processes
that reflect the appropriate level of formal accountability throughout the
process. Data Governance focuses on getting the “right” person involved in the
“right” step of the process to deliver the “right” result regardless of the process
focus – issue resolution, protection, quality, project-focused; Data Governance
becomes the application of formal governance to process.

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• Components
– Communications
• Communication is an important component of a successful Data Governance
program. Raising the data awareness of every person that defines, produces,
and uses data is critical to achieving program success. Education must focus on
policies, handling rules, best practices, standards, processes, and role-based
governance activities.
• In NIDG – Communications play a role in every aspect of program definition
and delivery. Communications must be thorough and measurable.
Communications must focus on formalizing accountability for the processes
mentioned above: issue resolution, protection, quality, project-focused, or any
other application of authority to how data is managed.

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• Components
– Metrics
• Data Governance programs must be able to measure their impact on the
organization. This is the responsibility of the Support role often called the Data
Governance Lead and Team. The impact and value may be financially
quantifiable, but this may not always be the case. Measuring efficiency and
effectiveness improvements require benchmarks of present state and the
governed activity of measuring and reporting results.
• In NIDG – Organizations measure improvements in governance through
collecting and reporting the number of issues recorded and addressed, while
also quantifying the value of issue resolution, quantifying education,
awareness and certification of handling rules and incidents that are formally
attended.

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• Components
– Tools
• Tools of Data Governance enable the program to deliver value to the
organization. Organizations use tools they develop internally as well as tools
that they’ve purchased to fill specific needs of their programs. The tools that
are developed or purchased are based on practicality, ease-of-use, and the
specific goals of the Data Governance program.
• In NIDG – Tools are used to formalize accountability for the management of
data and improve the knowledge of the data, rules, and processes required to
govern data. Tools are used to record and make available metadata in order to
improve the understanding and quality of data across the Enterprise.

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• Executive
• Strategic
• Tactical
• Operational
• Support
Endorse
Processes
Resolution
Processes
EXECUTIVE
STRATEGIC
TACTICAL
OPERATIONAL
SUPPORT
Domain
Processes
Daily
Processes
Enforce
Processes
Metric
Approval
Act
Metric
Acceptance
Domain
Metrics
Daily
Measurements
Collect
Report
Metrics
Policy
Directive
Best Practice
Guidelines
Standards
Requirements
Workflow
Glossary
Dictionary
Metadata
KIK Artifacts
(Common Data
Activity Matrices)
Support
Sponsor
Understand
Meetings
Status
Subject
Project
Orientation
On Boarding
Ongoing
Plan
Develop
Deliver
Steering
Committee
(Delegate)
Council
(Decision)
Domain
Stewards
Owners
(Subject)
Data
Stewards
(Daily)
DG Lead
Work Groups
Partners
(Function)
LEVEL
LEVELS
COMPONENTS
Levels
Components
ROLES(AUTHORITY)
COMMUNICATIONS
TOOLS
METRICS
PROCESSES
Viewing the Components from Different Perspectives

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• Levels
– Executive
• Enterprise Perspective
• The Executive level of an organization typically consists of people at the top.
• This includes Presidents, Chairs, Senior Vice Presidents, and CXO level positions
(meaning CEOs, COOs, CIOs, CDOs, CROs, CMOs, etc.).
• The Executive Level of an organization often has regular or scheduled meetings
as the Steering Committee for the enterprise.

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• Levels
– Strategic
• Top Cross Business-Area Perspective
• The Strategic level of an organization typically consists of people that report
directly to and are delegated by the Executive level to oversee and direct
specific initiatives.
• The Strategic level is accountable to the Executive level for the success of the
initiative.

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• Levels
– Tactical
• Cross Business-Area Perspective
• The Tactical level of an organization typically consists of people that are
subject matter experts, facilitators, and potentially decision makers for
specific domains of data and information.
• The Tactical level is delegated or recognized by the Strategic level as people
that must be included in and drive decisions that are made regarding data in
their domain.

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• Levels
– Operational
• Business Area Perspective
• The Operational level of an organization typically consists of every person in
the organization that has a relationship to data and that is (or will be) held
formally accountable for that relationship.
• The relationships include the definition, production, and/or use of data and
information.
• It is a requirement that these people follow policy, best practices and
standards for that relationship.

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• Levels
– Support
• Program Management and Shared Services Perspective
• Any group that has a vested interest in the “execution and enforcement of
authority over the management of data.”

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– Executive – Senior Leadership / Steering Committee
– Strategic – Data Governance Council
– Tactical – Data Domain Stewards & Steward Coordinators
– Operational – Operational Data Stewards / Definers, Producers, Users
– Support – Data Governance Team & Data Governance Partners
Endorse
Processes
Resolution
Processes
EXECUTIVE
STRATEGIC
TACTICAL
OPERATIONAL
SUPPORT
Domain
Processes
Daily
Processes
Enforce
Processes
Metric
Approval
Act
Metric
Acceptance
Domain
Metrics
Daily
Measurements
Collect
Report
Metrics
Policy
Directive
Best Practice
Guidelines
Standards
Requirements
Workflow
Glossary
Dictionary
Metadata
KIK Artifacts
(Common Data
Activity Matrices)
Support
Sponsor
Understand
Meetings
Status
Subject
Project
Orientation
On Boarding
Ongoing
Plan
Develop
Deliver
Steering
Committee
(Delegate)
Council
(Decision)
Domain
Stewards
Owners
(Subject)
Data
Stewards
(Daily)
DG Lead
Work Groups
Partners
(Function)
LEVEL
LEVELS
COMPONENTS
Levels
Components
ROLES(AUTHORITY)
COMMUNICATIONS
TOOLS
METRICS
PROCESSES
Walk-Through of each Segment of the Framework

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Operational Level
Data Stewards
Data Definers, Producers, Users
These people are presently defining,
producing and using data as part of their
jobs. Recording of the Data Stewards
will be an important enabler of improved
communications, coordination and
cooperation among staff.
Tactical Level
Data Domain Stewards
Data Steward Coordinators
Corporate Data Subject Matter Experts.
Division Subject Matter Experts.
Existing Committees Where Leverage able:
Strategic Level
Data Governance Council
Made up of Representation of Appropriate
Corporate Functions and Divisions
Executive Level
Steering Committee
Senior-Most Level Knowledge of the Program.
Utilize existing as Steering Committee.
Operational – Bank Division Specific
Strategic -
Enterprise
Tactical - Cross Bank Divisions
Executive
Escalation
/ApprovalPath
Data
Governance
Partners
Data
Governance
Team
Support Level
Data Governance Office / Administrator
Responsible for Administering the Program,
facilitating use of the Data Governance Council,
communicating program components and value to Organization.
Advisory assistance from other levels.
Data Governance Partners
Information Technology (IT)
Project Management (PMO)
Regulatory & Compliance
Audit / Legal
Corporate Communications
Human Resources
Data Governance
Working Teams
Directed and
Focused on delivering
great data for a
specific issue.
Com
m
unication
Support
Data
Governance
W
orking
Team
s

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Strategic -
Enterprise
Escalation
/ApprovalPath
Data
Governance
Partners
Data
Governance
Team
Com
m
unication
Data
Governance
W
orkin
g
Team
s
– Executive
• The Steering Committee is composed of business and technology leadership
for Data Governance and all other Enterprise level initiatives.
• Data Governance is added as a line item on the agenda of regular Executive
level meetings.

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Strategic -
Enterprise
Escalation
/ApprovalPath
Data
Governance
Partners
Data
Governance
Team
Com
m
unication
Data
Governance
W
orkin
g
Team
s
– Strategic
• The Strategic level is often labeled as the Data Governance Council. The
Council’s responsibility is to make certain the Data Governance program is
successful.
• The Council is very the ultimate approver of policies and procedures of Data
Governance and acts as the ultimate decision maker for resolving issues that
cannot be resolved at a lower level of the organization.

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Strategic -
Enterprise
Escalation
/ApprovalPath
Data
Governance
Partners
Data
Governance
Team
Com
m
unication
Data
Governance
W
orkin
g
Team
s
– Tactical
• The Tactical level is often labeled as Data Domain Stewards or Enterprise
Data Stewards for a specific subject matter of data.
• Domain Stewards are recognized for their expertise in their subject matter
across the Enterprise.
• Domain Stewards can have the authority to make Enterprise decisions for
their subject matter or they may escalate the decision to an information
Strategic level.

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Strategic -
Enterprise
Escalation
/ApprovalPath
Data
Governance
Partners
Data
Governance
Team
Com
m
unication
Data
Governance
W
orkin
g
Team
s
– Operational
• The Operational level can include everybody in the organization.
• These people are known as the true stewards of the data – or people that
are or will be formally accountable for how they define, produce, and use
data.

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Strategic -
Enterprise
Escalation
/ApprovalPath
Data
Governance
Partners
Data
Governance
Team
Com
m
unication
Data
Governance
W
orkin
g
Team
s
– Support
• The Support level varies with the program design in each organization.
• Leadership of the Data Governance program is the critical level of support, and
the support and involvement of IT and the PMOs act as stalwart contributors to
the most successful programs.
• Consists of:
– Data Governance Office or Administrator
– Data Governance Partners
– Data Governance Working Team

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Operational Level
Data Stewards
Tactical Level
Strategic Level
Executive Level
Steering Committee
Strategic -
Enterprise
Executive
Escalation
/ApprovalPath
Data
Governance
Partners
Data
Governance
Team
Support Level
Audit / Legal
Human Resources
Data Governance
Working Teams
Directed and
great data for a
specific issue.
Com
m
unication
Support
Data
Governance
W
orking
Team
s

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– Executive – Senior Leadership / Steering Committee
– Strategic – Data Governance Council
– Tactical – Data Domain Stewards & Steward Coordinators
– Operational – Operational Data Stewards / Definers, Producers, Users
– Support – Data Governance Team & Data Governance Partners

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• Processes
– Executive – Endorse Processes
– Strategic – Resolution Processes
– Tactical – Domain Processes
– Operational – Daily Processes
– Support – Define and Enforce Processes
Endorse
Processes
Resolution
Processes
EXECUTIVE
STRATEGIC
TACTICAL
OPERATIONAL
SUPPORT
Domain
Processes
Daily
Processes
Enforce
Processes
Metric
Approval
Act
Metric
Acceptance
Domain
Metrics
Daily
Measurements
Collect
Report
Metrics
Policy
Directive
Best Practice
Guidelines
Standards
Requirements
Workflow
Glossary
Dictionary
Metadata
KIK Artifacts
(Common Data
Activity Matrices)
Support
Sponsor
Understand
Meetings
Status
Subject
Project
Orientation
On Boarding
Ongoing
Plan
Develop
Deliver
Steering
Committee
(Delegate)
Council
(Decision)
Domain
Stewards
Owners
(Subject)
Data
Stewards
(Daily)
DG Lead
Work Groups
Partners
(Function)
LEVEL
LEVELS
COMPONENTS
Levels
Components
ROLES(AUTHORITY)
COMMUNICATIONS
TOOLS
METRICS
PROCESSES

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• Communications
– Executive – Support, Sponsor, Understand
– Strategic – Meeting Status
– Tactical – Subject / Project
– Operational – Orientation, On-Boarding, On-Going
– Support – Plan, Develop, Deliver
Endorse
Processes
Resolution
Processes
EXECUTIVE
STRATEGIC
TACTICAL
OPERATIONAL
SUPPORT
Domain
Processes
Daily
Processes
Enforce
Processes
Metric
Approval
Act
Metric
Acceptance
Domain
Metrics
Daily
Measurements
Collect
Report
Metrics
Policy
Directive
Best Practice
Guidelines
Standards
Requirements
Workflow
Glossary
Dictionary
Metadata
KIK Artifacts
(Common Data
Activity Matrices)
Support
Sponsor
Understand
Meetings
Status
Subject
Project
Orientation
On Boarding
Ongoing
Plan
Develop
Deliver
Steering
Committee
(Delegate)
Council
(Decision)
Domain
Stewards
Owners
(Subject)
Data
Stewards
(Daily)
DG Lead
Work Groups
Partners
(Function)
LEVEL
LEVELS
COMPONENTS
Levels
Components
ROLES(AUTHORITY)
COMMUNICATIONS
TOOLS
METRICS
PROCESSES

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• Metrics
– Executive – Metric Approval and Act
– Strategic – Metric Acceptance
– Tactical – Domain Metrics
– Operational – Daily Measurements
– Support – Collect and Report Metrics
Endorse
Processes
Resolution
Processes
EXECUTIVE
STRATEGIC
TACTICAL
OPERATIONAL
SUPPORT
Domain
Processes
Daily
Processes
Enforce
Processes
Metric
Approval
Act
Metric
Acceptance
Domain
Metrics
Daily
Measurements
Collect
Report
Metrics
Policy
Directive
Best Practice
Guidelines
Standards
Requirements
Workflow
Glossary
Dictionary
Metadata
KIK Artifacts
(Common Data
Activity Matrices)
Support
Sponsor
Understand
Meetings
Status
Subject
Project
Orientation
On Boarding
Ongoing
Plan
Develop
Deliver
Steering
Committee
(Delegate)
Council
(Decision)
Domain
Stewards
Owners
(Subject)
Data
Stewards
(Daily)
DG Lead
Work Groups
Partners
(Function)
LEVEL
LEVELS
COMPONENTS
Levels
Components
ROLES(AUTHORITY)
COMMUNICATIONS
TOOLS
METRICS
PROCESSES

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• Tools
– Executive – Policy Directive
– Strategic – Best Practice and Guidelines
– Tactical – Standards, Requirements, Workflows
– Operational – Glossary, Dictionary Metadata
– Support – KIK Artifacts
Endorse
Processes
Resolution
Processes
EXECUTIVE
STRATEGIC
TACTICAL
OPERATIONAL
SUPPORT
Domain
Processes
Daily
Processes
Enforce
Processes
Metric
Approval
Act
Metric
Acceptance
Domain
Metrics
Daily
Measurements
Collect
Report
Metrics
Policy
Directive
Best Practice
Guidelines
Standards
Requirements
Workflow
Glossary
Dictionary
Metadata
KIK Artifacts
(Common Data
Activity Matrices)
Support
Sponsor
Understand
Meetings
Status
Subject
Project
Orientation
On Boarding
Ongoing
Plan
Develop
Deliver
Steering
Committee
(Delegate)
Council
(Decision)
Domain
Stewards
Owners
(Subject)
Data
Stewards
(Daily)
DG Lead
Work Groups
Partners
(Function)
LEVEL
LEVELS
COMPONENTS
Levels
Components
ROLES(AUTHORITY)
COMMUNICATIONS
TOOLS
METRICS
PROCESSES

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• Approach Comparisons
– Command-and-Control Approach
– Traditional Approach
– Non-Invasive Approach
Using the Framework to Implement a Successful Program

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– Command-and-Control Approach – Assigned Roles
– Traditional Approach – Identified Roles
– Non-Invasive Approach – Recognized Roles

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• Processes
– Command-and-Control Approach – New Process
– Traditional Approach – Single Process
– Non-Invasive Approach – Applied to Process

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• Communications
– Command-and-Control Approach – You Will Do This
– Traditional Approach – You Should Do This
– Non-Invasive Approach – You Already Do This

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• Metrics
– Command-and-Control Approach – Measure ROI
– Traditional Approach – Measure Data Quality
– Non-Invasive Approach – Measure Program Advancement

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• Tools
– Command-and-Control Approach – Purchase First
– Traditional Approach – Leverage Existing
– Non-Invasive Approach – Leverage Build and Apply Purchased

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DIY Diagram to Complete Framework
• Color Coordinated with Operating Model, Common Data Matrix …
• Cross Reference Components with Levels
• Fill in with Your Own Description
• Use Information from the Approach Comparison
Operational Level
Data Stewards
Tactical Level
Strategic Level
Executive Level
Steering Committee
Strategic -
Enterprise
Executive
Escalation
/Appro
valPath
Data
Governance
Partn
ers
Data
Governance
Team
Support Level
Audit / Legal
Human Resources
Data Governance
Working Teams
Directed and
great data for a
specific issue.
Com
m
unication
Support
Data
Governance
W
orkin
g
Team
s

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Detailed Diagram to Complete Framework
EXECUTIVE
STRATEGIC
TACTICAL
OPERATIONAL
SUPPORT
LEVEL
LEVELS
COMPONENTS
Levels
Components
ROLES(AUTHORITY)
COMMUNICATIONS
TOOLS
METRICS
PROCESSES

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Detailed Diagram to Complete Framework
Endorse
Processes
Resolution
Processes
EXECUTIVE
STRATEGIC
TACTICAL
OPERATIONAL
SUPPORT
Domain
Processes
Daily
Processes
Enforce
Processes
Metric
Approval
Act
Metric
Acceptance
Domain
Metrics
Daily
Measurements
Collect
Report
Metrics
Policy
Directive
Best Practice
Guidelines
Standards
Requirements
Workflow
Glossary
Dictionary
Metadata
KIK Artifacts
(Common Data
Activity Matrices)
Support
Sponsor
Understand
Meetings
Status
Subject
Project
Orientation
On Boarding
Ongoing
Plan
Develop
Deliver
Steering
Committee
(Delegate)
Council
(Decision)
Domain
Stewards
Owners
(Subject)
Data
Stewards
(Daily)
DG Lead
Work Groups
Partners
(Function)
LEVEL
LEVELS
COMPONENTS
Levels
Components
ROLES(AUTHORITY)
COMMUNICATIONS
TOOLS
METRICS
PROCESSES

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• In the webinar Bob shared:
– The graphic for the Non-Invasive Data Governance Framework
– A detailed description of the core program components
– The importance of viewing the components from different perspectives
– A detailed walk-through of each segment of the framework
– How to use the framework to implement a successful program
Summary

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• Questions and Answers
Contact Information

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• Robert S. Seiner
KIK Consulting & Educational Services – KIKconsulting.com
The Data Administration Newsletter – TDAN.com
Post Office Box 112571, Upper St. Clair, Pennsylvania 15241
412.220.9643, 412.220.9644 (Fax)
rseiner@kikconsulting.com
rseiner@tdan.com
@RSeiner @TDAN_com
#RWDG
Contact Information

The Non-Invasive Data Governance Framework

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