fs_ebook_future

How to predict your FUTURE
WORKFORCE requirements

2Copyright (c) 2016 Frontier Software. All rights reserved. www.frontiersoftware.com
Are you ready
for the disruptive
forces that
will shape the
workplace of
tomorrow?

Copyright (c) 2016 Frontier Software. All rights reserved. www.frontiersoftware.com
3
The world of work is
changing faster than ever
before. Disruptive forces
such as globalisation,
digitisation and
generational trends are
reshaping the future of
human resources as we
speak and as a result it
will become harder to
attract and retain talent
but also to build creative
and productive teams in
the workplace.

4
To give you a better understanding of the
challenges ahead, this eBook is divided
into three different ideas:
• Every business model is getting
digitally hacked
• The workforce is taking matters into
their own hands
• Leaders must inspire technology
adoption and adaptation across
the generations

5
Every business model is
getting digitally hacked
What we mean by this is firstly, that cyber
criminals (often as an on-demand service)
are literally trying to break into your
system and steal your data.
Secondly, that businesses are getting
metaphorically hacked by digital startups.
Startups like PillPack, SocietyOne and
The Food Assembly with their innovative
business models and creative strategies,
have disintermediated value chains and
democratised information.

6
getting digitally hacked (cont.)
Another proof that we are living in a world
of rapid change is the increasing number
of mobile devices. Research reveals that
the number of mobile devices globally has
by far outnumbered the number of laptops
and desktops1
. Research from Kleiner
Perkins reveals that the number of mobile
devices globally has reached 5.2 billion while
there is “only” 789 million laptops and 743
million desktop PCs in the world. This is a
clear indicator that the HR systems of the
future must be designed with a mobile first
mindset.
1
Bersin, J. 2014. The Top 10 Disruptions In HR
Technology: Ignore Them At Your Peril. Forbes

7
getting digitally hacked (cont.)
Because of our attachment and intimate
relationship with these devices - they are
often the first and last things we touch each
day, the mobile user experience of work
must be upgraded from the clunky standards
that many organisations suffer from. In other
words the mobile UX needs to be as user-
friendly and seamless as the consumer
technology that we have gotten used to -
think Netflix, Evernote and AirBnB for the
workplace.

8
The workforce is taking
matters into their own hands
This leads to me the second trend that is
illustrative of the disruption of HR - the
fact that The Workforce is Taking Matters
Into Their Own Hands. Young talent
(and older cohorts too for that part) are
mobilising and with the help of technology
are capable of making smarter decisions
contextually, where it matters and when it
matters based on relevant inputs.

9
The workforce is taking matters
into their own hands (cont.)
Australian employees that use a personal
smartphone or tablet for work grew
from around 40% in 2012 to 51,5% in
20142
. This behaviour is often defined
as Bring Your Own Device (BYOD).
The expectations created by consumer
technology on corporate technology, and
the BYOD movement have led to what is
called the Consumerisation of IT.
2
Ovum Intelligence, 2014. Ovum Employee
Mobility Survey

10
While these trends are clear signs of a
mobilising workforce, we can also observe
that the whole interface of work has
upgraded. Work is no longer a place you
go. While remote work is not new, today
it’s easier than ever to decide how and
where you want to work thanks to faster
broadband, omnipresent wifi, and phablets.

11
Automattic, famous for creating
wordpress.com and WooCommerce, is
a great example a company that has a
thriving remote work culture. Their team
which consists of 400 people across
40 countries primarily use a chat and an
internal blog called P2 to communicate
with each other.
The blog has its own version of Google
Alerts which help employees to stay on
track with updates without being forced
to read everything. These two tools are
seamlessly connecting Automattic’s
employees from around the world and
enabling creative teams.

12
Technology adoption and adaptation
across the generations
The third idea is that organisations
must think creatively about innovation
and change management in the way
they design for technology adoption
and adaptation. In Australia Gen Ys are
surpassing Baby Boomers as the largest
workforce cohort; today there are around
6.1 million in the Australian workforce and
by 2020 they are predicted to dominate
the labour market, making up 42% of the
workforce, according to a report by the
recruiting firm Hays.

13
across the generations (cont.)
As we see things, as these trends unfold
we will likely continue to experience
friction between the Gen Ys and
other generations in the workplace, a
development which is fuelled by the
disparities in ways of communicating and
of course technology-usage.3
3
Edwards, V. 2014. Multi-generational
workforce is creating headaches for business.
The Australian

14
Organisations must put more effort into
getting their employees comfortable
with technology and in order to do so
they should create an environment were
collaboration across generations is
encouraged and rewarded. One way to
work with rewards is gamification which
is defined as the application of certain
elements of game mechanics and game
design techniques to encourage people to
achieve their goals.

15
Big companies like Cisco have benefited from
gamfication solutions in the workplace. Cisco
wanted to develop their employees’ social
media skillset so therefore they launched
a global social media training program,
and in order to encourage them to finish
the different coursers in the program they
introduced different types of certifications.
On top of that Cisco launched team
challenges which helped incentivise
employees into earning even more
certifications and as a result of this 13,000
courses have been completed and 650
Cisco employees have been certified.4
4
Coy, C. 2015. 5 companies using gamification to
boost business results. Cornerstone

16
The future is where we
will spend the rest of our
lives so the question for
you is whether you are
ready for the disruptive
forces that will shape the
workplace of tomorrow?
Consider this question in
the context of your own
business:

17
Imagine that is now 2020
and on your watch, your
company went belly-up.
What were the trends
you missed, the signals
you ignored, and the
decisions you delayed
which led to this demise?
What change will you
make today to prevent this
from happening?

18
The trends we have
canvassed in this eBook
are bound to fundamentally
alter the talent and business
landscape. Doing a pre-
mortem and asking the
tough questions will get you
one step closer to creating
a collaborative and creative
workplace - whether digital
or analogue - for every
generation. Don’t fight
the trend, let it instead be
your friend.

19
Content provided by
Anders Sörman-Nilsson and Anton Järild
Thinque
Thinque is a think tank that provide you
with thought leading advice and capacity
building through strategic consulting,
mentoring and training to organisations on
4 continents. Founded by thought leader
and TEDster Anders Sörman-Nilsson,
Thinque works with thought leaders and
change agents to upgrade your change
adaptability, to provide you with a GPS
reading on the technological, generational
and cultural trends that will shape the
future of your industry.
www.thinque.com.au

20
Sleep well tonight!
Knowing you have Complete control and
access to your core HR and Payroll Data
• A complete view of your employee data in
one place.
• Gain control and access to all of your HR
and Payroll data rather than relying on
other departments and divisions to send
you reports.
• Focus on strategic HR issues such as
your employer brand rather than spending
hours, days and weeks on admin tasks
just to make your HR system work for you.
• And in the in the morning, show up to
the Executive team meeting armed with
all the right information. Who knows,
someone might ask you to spot some
workforce trends!
Want to know more? Call 1300 376 684
or email info@frontiersoftware.com.au
www.frontiersoftware.com

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