General Electric has been building machines that power the world for more than 120 years. As part of its nature, the company continuously shifts to take on huge emergent opportunities with the clear and present goal of bringing the Internet era to big industry. In this context, design's future lies in facilitating conversations between expert minds and crafting people's experience with complex machines to solve global problems in energy, transportation, and manufacturing. David Bingham will help designers be successful at scale with key points around co-creation with industry experts, design's contribution to business success, and the human side of an industrial IoT platform.
3. GE Digital
• Global Research Center
• 1,300/30,000 People
• Dev/UX/Data Science/PM
• Platform & Solutions for:
• Aviation
• Transportation
• Oil & Gas
• Power & Water
• Healthcare
• Lighting
• & now external customers!
49. People
Production Manager
•Controls daily print operations
•Diagnoses machine issues
Sales Lead
• Calls on customers
• Checks production updates
Maintenance Engineer
• Repairs machine issues
• Tunes for production
50. Things
1. Business Problems
2. People
3. Things
4. Environments
5. Connections
6. Pain Points
7. Predix Components
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52. Things
Printer
• 8 total on-site
• 6 w/controls
• 2 w/o controls (older)
Paper
• Raw roll input
• Printed output
• Humidity sensitive
53. Things
HVAC
• 6 discrete units
• Damper control Printer
• 8 total on-site
• 6 w/controls
• 2 w/o controls (older)
Paper
• Raw roll input
• Printed output
• Humidity sensitive
54. Things
HVAC
• 6 discrete units
• Damper control
Workstation
• Used by Production Manager
• Stationary single screen
Printer
• 8 total on-site
• 6 w/controls
• 2 w/o controls (older)
Paper
• Raw roll input
• Printed output
• Humidity sensitive
55. Things
HVAC
• 6 discrete units
• Damper control
Workstation
• Used by Production Manager
• Stationary single screen
Smartphone
• Constantly used by Sales Lead
• Calls customers
• Checks emailed reports
Printer
• 8 total on-site
• 6 w/controls
• 2 w/o controls (older)
Paper
• Raw roll input
• Printed output
• Humidity sensitive
59. Environments
Production Floor
• Loud when operating
• Football field size
Paper Warehouse
• Adjacent to production
• 15-20 rolls stored
Control Room
• Overlooks production
• Separately temp controlled
60. Environments
Production Floor
• Loud when operating
• Football field size
Paper Warehouse
• Adjacent to production
• 15-20 rolls stored
Shipping Dock
• Finished prints
• Loading door often open
Control Room
• Overlooks production
• Separately temp controlled
61. Environments
Production Floor
• Loud when operating
• Football field size
Paper Warehouse
• Adjacent to production
• 15-20 rolls stored
Shipping Dock
• Finished prints
• Loading door often open
Control Room
• Overlooks production
• Separately temp controlled
Local Weather
• Rainy & damp
• Hot & humid
87. Predix Components
Machine Gateway
Connects to machines, runs
edge analytics, securely
communicates to cloud.
Machine Sensors
Point sensors forwarding
environmental and asset
information to gateway.
Cloud
Data ingestion, system
integration, analytics & alerting.
Go
Context-based mobile
experience for tablet and
phone with offline
capabilities.
90. Predix Components
Visibility & Communication
Sales, Production, and Maintenance
can now share information and
efficiently collaborate.
91. Predix Components
Local Weather Service
Externally Aware
Integration with weather services
allows proactive climate adjustments
and delivery scheduling.
92. • Quantified business value
• Pain point prioritization
• Solution roadmap
• Detailed data flow & display
• Feedback, feedback, feedback!
Still need…
93. Design’s Future
• Communicate across teams
• Find evolutionary paths
• Facilitate discovery
• Make complex IoT addressable