1. 110 0 GLE N D O N AVE N U E
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2 0 1 5 M E D I A K I T
C L O S E T O G U E S T S
F O U R S E A S O N S
R E C O M M E N D S

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WELCOME TO
FOUR SEASONS RECOMMENDS
Your mobile touchpoint with guests of Four Seasons Hotels
and Resorts.
Four Seasons Recommends puts you close to Four Seasons
guests, as a recommendation of their trusted four seasons
hotel property, at the moments they are making purchasing
decisions.
Guiding Four Seasons Guests From Hotel Door To Your Door

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FOUR SEASONS RECOMMENDS
Four Seasons Recommends is Four Seasons’ mobile recommendation platform.
Four Seasons Recommends showcases only the finest experiences each four
seasons property carefully selects to appeal to guests during their stay.
Four Seasons Recommends is operationally front and center in front of
guests at every four seasons property worldwide, and is the centerpiece of
the new four seasons mobile app.
Directly coordinated with the concierge team, Four Seasons Recommends is
where to find four seasons guests when they are in the buying mindset.

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CLOSE COMMUNICATION
Four Seasons Recommends enters your voice into the trusted
conversation between each Four Seasons property and its guests.
delivered as an integral part of Four Seasons renowned service.
“ A V I T A L
C O M M U N I C A T I O N S V E H I C L E
T O C O N N E C T W I T H
F O U R S E A S O N S G U E S T S ”
Susan Helstab
Executive Vice President Marketing
Four Seasons Hotels and Resorts

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HIGH TECH HIGH TOUCH
Only brands that four seasons naturally recommends to guests are
selected, with careful consideration to preserve Four Seasons’
reputation for exceptional quality.
Your recommendation is delivered to Four Seasons guests as they find
most valuable, on their mobile devices, and include photos and video,
as well as directions and direct-dial to your location.
Your recommendation always comes with immediately available live
concierge assistance at the tap of a button.
Guests can
tap from your
recommendation
directly to your
ecommerce site –
even share your
recommendation on
social media.

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TARGETED AND CURRENT
Four Seasons Recommends’ empowers you to flexibly reach Four Seasons
guests with recommendations across the entire four seasons global
guest network, or by collections of properties, or per property for
independent retail clients.
recommendations are updatable in real-time: with new merchandise
in-stock, seasonal items, personal shopping, or in-store events.
Recommendations can be distinct per property to ensure your local
door is always in front of guests.
Empower retail managers
to achieve sales results
through clientelling,
superior targeted digital
customer service, invitations
to events, partnering,
and traffic generating
initiatives with four seasons
guests.

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FOUR SEASONS RECOMMENDS
FEATURED RECOMMENDATIONS
Four Seasons Recommends Featured Recommendations are presented to
guests immediately at launch of Four Seasons Recommends as a featured
recommendation of their property.
Curated by each Four Seasons property, the Four Seasons Recommends
Featured Recommendations page showcases the just-right combination
of shopping, happening entertainment, whimsical discovery, and dining.

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FOR A GUEST’S EVERY MOOD
Recommendations are matched to a four Seasons guest’s every mood.
Moods are carefully selected to position recommendations and appeal
to guests as they look for four seasons assistance across a variety of
lifestyle interests.
Recommendations can speak to guests from one mood or many, as
appropriate, such as shopping, shoes, women’s shopping, personal
shopping, rainy day, and romance.
Opportunities
exist for Custom
Moods to be
created for your
recommendation.

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110 0 GLE N D O N AVE N U E
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START A RELATIONSHIP
Four Seasons Recommends’ social media relationship program empowers
Four Seasons guests to generate and share authentic recommendations
- of your recommendations.
Empowering you to build authentic relationships through Four Seasons
guests digital high net worth networks.
And you always select the social platforms available to share your
recommendations.
G E N E R A T E
A U T H E N T I C A D V O C A C Y
W I T H I N Y O U R T A R G E T
H I G H N E T W O R T H A U D I E N C E

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FOUR SEASONS RECOMMENDS
AT A GLANCE
FOUR SEASONS RECOMMENDS WORLDWIDE
FOUR SEASONS HOTELS:
CITIES:
SELECTED MOOD OFFERINGS:
RECOMMENDATION UPDATES:
TARGET CUSTOMIZATION:
​
OURSTAY CEO:
OURSTAY WEBSITE:
OFFICES:
​​​​​
​
90
80+
Shopping, Dining, Wellness, Kids & Fun,
Arts & Culture, Entertainment,
Fresh Air, Jewelry, Time Pieces,
After Dark, Exploring, Sports,
Beauty, Real Estate & Home,
Wine & Drinks, etc.
In real-time year-round
Four Seasons world wide
​Collections of properties
By property
Andrew Sipes
www.ourstay.com
1100 Glendon Avenue
17th Floor
Los Angeles, CA
90024
cr@ourstay.com
Four Seasons Recommends features recommendations carefully
selected to appeal to Four Seaons guests during their stay.

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FOUR SEASONS RECOMMENDS
ACTIVITY
FOUR SEASONS RECOMMENDS WORLDWIDE
ANNUAL GUESTS:
AVERAGE STAY:
ANNUAL GUEST DAYS:
DEMOGRAPHICS:
ANNUAL CONCIERGE REQUESTS:
CONCIERGE UTILIZATION:
​
~3 Million
~3 Nights
~9 Million
Average HHI $479K
​Average Net Worth $4M
Average Age 41
~12 Million
Over 70% of guests actively
utilize concierge services
every day
Get close to Four Seasons guests at the moment they are actively
making purchasing decisions.

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FOUR SEASONS RECOMMENDS
AUDIENCE
NORTH AMERICA
Beverly Wilshire, Beverly Hills (A Four Seasons Hotel)
Four Seasons Hotel Atlanta
Four Seasons Hotel Austin
Four Seasons Hotel Baltimore
Four Seasons Hotel Boston
Four Seasons Hotel Chicago
Four Seasons Hotel Denver
Four Seasons Hotel Houston
Four Seasons Hotel Las Vegas
Four Seasons Hotel Los Angeles, at Beverly Hills
Four Seasons Hotel Miami
Four Seasons Hotel Mexico, D.F.
Four Seasons Hotel New York
Four Seasons Hotel San Francisco
Four Seasons Hotel Seattle
Four Seasons Hotel Silicon Valley at East Palo Alto
Four Seasons Hotel St. Louis
Four Seasons Hotel Toronto
Four Seasons Hotel Vancouver
Four Seasons Hotel Westlake Village
Four Seasons Hotel, Washington, D.C.
Four Seasons Resort and Club Dallas at Las Colinas
Four Seasons Resort and Residences Jackson Hole
Four Seasons Resort and Residences Vail
Four Seasons Resort and Residences Whistler
Four Seasons Resort Hualalai at Historic Ka’upulehu
Four Seasons Resort in Palm Beach
Four Seasons Resort Maui at Wailea
Four Seasons Resort Punta Mita
Four Seasons Resort Rancho Encantado Santa Fe
Four Seasons Resort Scottsdale at Troon North
Four Seasons Resort The Biltmore Santa Barbara
Ritz-Carlton Chicago (A Four Seasons Hotel)
Four Seasons Residence Club Aviara, North San Diego
Four Seasons Resort Orlando at Walt Disney World® Resort
CENTRAL & SOUTH AMERICA
Four Seasons Hotel Buenos Aires
Four Seasons Resort Costa Rica at Peninsula Papagayo
EUROPE
Four Seasons Hotel Baku
Four Seasons Hotel des Bergues Geneva
Four Seasons Hotel Dublin
Four Seasons Hotel Firenze
Four Seasons Hotel George V Paris
Four Seasons Hotel Gresham Palace Budapest
Four Seasons Hotel Hampshire, England
Four Seasons Hotel Istanbul at Sultanahmet
Four Seasons Hotel Istanbul at the Bosphorus
Four Seasons Hotel Lion Palace St. Petersburg
Four Seasons Hotel London at Canary Wharf
Four Seasons Hotel London at Park Lane
Four Seasons Hotel Milano
Four Seasons Hotel Moscow
Four Seasons Hotel Prague
Four Seasons Hotel Ritz Lisbon
MIDDLE EAST & AFRICA
Four Seasons Hotel Alexandria at San Stefano, Egypt
Four Seasons Hotel Amman
Four Seasons Hotel Bahrain Bay
Four Seasons Hotel Beirut
Four Seasons Hotel Cairo at Nile Plaza
Four Seasons Hotel Cairo at the First Residence
Four Seasons Hotel Doha
Four Seasons Hotel Westcliff Johannesburg
Four Seasons Hotel Riyadh at Kingdom Centre
Four Seasons Resort Dubai at Jumeirah Beach
Four Seasons Resort Marrakech
Four Seasons Resort Mauritius at Anahita
Four Seasons Resort Seychelles
Four Seasons Resort Sharm El Sheikh
Four Seasons Safari Lodge Serengeti
ASIA & PACIFIC
Four Seasons Hotel Beijing
Four Seasons Hotel Guangzhou
Four Seasons Hotel Hangzhou at West Lake
Four Seasons Hotel Hong Kong
Four Seasons Hotel Macau, Cotai Strip
Four Seasons Hotel Mumbai
Four Seasons Hotel Shanghai
Four Seasons Hotel Shanghai Pudong
Four Seasons Hotel Shenzhen
Four Seasons Hotel Singapore
Four Seasons Hotel Sydney
Four Seasons Hotel Tokyo at Marunouchi
Four Seasons Resort Bali at Jimbaran Bay
Four Seasons Resort Bali at Sayan
Four Seasons Resort Bora Bora
Four Seasons Resort Chiang Mai
Four Seasons Resort Koh Samui
Four Seasons Resort Langkawi
Four Seasons Resort Maldives at Kuda Huraa
Four Seasons Resort Maldives at Landaa Giraavaru
Four Seasons Resort Nevis, West Indies
Four Seasons Tented Camp Golden Triangle

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1100 GLENDON AVENUE
17 TH FLOOR
LOS ANGELES , CA 90024
FOUR SEASONS RECOMMENDS
EXCLUSIVELY BY RECOMMENDATION
IT’S NICE TO BE RECOMMENDED
Contact:
David Schachter | RMS Media Group, Inc.
Direct: 978-824-2839 | Cell: 401-580-2898
dschachter@rmsmg.com