1. Dean Coughenour
www.linkedin.com/in/dean-coughenour  Pittsburgh, PA 15207  412-225-0365  deanbcoughenour@gmail.com
GENERAL SALES MANAGER & LEAD EMPLOYEE DEVELOPMENT
 General Manager of all retail locations. Direct management of all retail and warehouse locations, their
employees, sales, and growth strategies.
 Proven ability to effectively train employees. Fifteen years of experience in employee sales and product
training. Engage regularly with current employees to train on new products, market segments, market trends,
or new business accounting processes.
EXPERTISE
 Sales Team Supervision
 Vendor Liaison
 Inventory Supervision
 Travel Goods Association: Certified Travel
Goods Specialist
 Lead Employee Trainer
 Sales Growth Strategy
PROFESSIONAL EXPERIENCE
SPECIALTY LUGGAGE AND GIFTS – Pittsburgh, PA – 1985 – Present [30 years]
General Manager, 1/2000 to Present
As a General Manager of a small business the roles and responsibilities are vast and touch every aspect of the
business, employees, customers and vendors. Manages average total retail sales of $2.2 Million annually across 3
retail locations.
• Lead talent procurement of store managers and all sales associates, full and part-time.
• Created, coordinated, and implemented all sales and product training programs – Over 50 employees have
gone through the training program.
• Responsible for overseeing execution of inventory at all locations on a quarterly basis. [10,00 SKU’s]
• Oversee day-to-day business operation across the locations.
Store Manager, 1/1989 to 2000
Promoted to lead the downtown retail location and manage a 4-member team, which consistently met volume and
financial goals. Sales results and demonstrated superior customer service led to a promotion to manage sales and
training at the number one volume retail location.
Sales Associate, 6/1985 to 1/1989
Served as a sales associate responsible for generating sales, meeting quotas, managing inventory, and rotating floor
layouts.
HEEL-N-TOE – Pittsburgh, PA
Store Manager, 6/1984 to 2/1985
Sales Associate, 10/1983 to 6/1984
As Sales Team Manager I oversaw the daily operations of a women’s shoe store. Provided floor sales leadership and
supervised three associates. After being hired as a sales associate, there was a rapid advancement into a management
positions.
EDUCATION
University of Pittsburgh – Pittsburgh, PA
Bachelor of Arts in Liberal Arts, Graduated – June of 1982
TECHNOLOGY SKILLS

2. Proficient in Microsoft Word and Excel. Expert in Retail Pro operating platform. Operation of store security and
surveillance. Operation of credit card transaction system.