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Social Media Value Flow,[object Object],Mission,[object Object],Online Listening,[object Object],Mentions,[object Object],Messaging and Brand,[object Object],determines,[object Object],Replies,[object Object],determines,[object Object],leads to purchase,[object Object],Products and Services,[object Object],Accessibility,[object Object],Customer Input,[object Object],Listening,[object Object],leads to purchase,[object Object],leads to purchase,[object Object],Develop Loyalty,[object Object],Deliver Value,[object Object],Customer/Brand Experience and Buying Decision,[object Object],influences,[object Object],influences,[object Object]

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Social Media Value Flow Chart

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