1. Debbie A. Crandall
3461 Howard St. Dumfries, VA 22026
(703)309-1380
Debbie_crandall@hotmail.com
Objective:
Military spouse with over 20 years professional experience who is seeking to obtain a
challenging position within your business utilizing proven and highly developed skill
set in marketing, finance, customer service, and administrative support.
Education:
Northern Virginia Community College- Woodbridge, VA. –Business Associates Degree,
Accounting/Business
Southeastern Academy - Certificate Advertising and Design
Skills:
20 years accounting, finance and
administrative support
Desk top publishing and Graphic
Design
Social Media
QuickBooks
Scanner
CPR Certified
Budget / Financial Reports
Copy writer /editor
Compliance Auditor
Wpm 40
CPR Certified
Active Security Clearance
2. Debbie A. Crandall
Employment History:
Patient Customer Rep: Signature Performance – Ft. Belvoir, VA 22060 08/2012 to
Present
In my role as a Patient Customer Rep,contractor, I’m the Liaison between them and the
hospital staff at FBCH, troubleshooting concerns and collecting the patients’ insurance
information. Collecting all information, data inputting and scanning to my company
located in NE. Key job is managing monthly deadlines and getting superior patient
satisfaction and positive business growth. Establishes suspense dates to collect responses
and submits information as required. Utilizes medical practices and terminology to
process medical records and date, review records for completeness, errors or
discrepancies and to make sure extract medical information, summaries or date for a
variety of requests. Recieves calls and visitors providing information on routine or
procedural matters or refer the question to appropriate staff. Assist with disposition of
health records or date.
Provides World Class Customer Service with an emphasis on courtesy. Adheres to safety
regulations and standards, manipulates date to meet presentation and report requirements. With
working in the Department of Resource Management, Third Party Collections, I have received
the knowledge of the functions performed daily. My experience in accounting is small but I am a fast
learnerandhave had myhands inDFASsysteminproducing/preparingvarietydocuments pertaining to
accounting and also the Basis knowledge with General Fund Enterprise Business System, Automated
Disbursing System .
Sr. Auditor: West Star Mortgage - Woodbridge, VA. 22192 02/2003 to 02/2011
In my role as a senior auditor I provided administrative and accounting support expertly in a
highly demanding and fast paced environment, with proven ability to sustain a high level of
accuracy and efficiency. I achieved this by assessing needs, coordinating, and communicating
with key personnel, external agencies, customers and clients. I expertly managed shifting
deadlines by independently re-prioritizing, resulting in superior customer satisfaction and positive
business growth.
I developed, suggested implemented and sustained policies and administrative procedures, made
decisions requiring substantial judgment, and maintained strict confidentiality. Reviewed and
interpreted directives and regulations, and provided guidance and support to team members and
kept senior leadership informed of status regarding updates, reports, software applications, and
correspondence and determined proper action.
Developed internal policies, procedures and work methods affecting administrative management
operations and was responsible for the coordination and collection of data and databases;
maintained tracking and input of fees on credit reports and appraisals. Collected, compiled, and
organized information and data to achieve and support program success.
Able to efficiently problem solve, over see control records management, and provide technical
support (shared drives, and reimbursement system). Planned and executed administrative
functions, typing, editing, formatting, and creation of suspense files and records. Use automated
methods and prepared reports and correspondence and drafted instructions.
3. Debbie A. Crandall
Scheduled appointments, attended meetings, prepared briefs, resolved conflicts, and
communicated with customers, clients, co-workers and senior leadership for fast turn-around. I
practiced excellent communication and teamwork skills to maintain a cohesive and pleasant
office environment and provided superior customer satisfaction.
Performed audits on loan applications and the company’s loan packages to ensure they remained
within state compliance standards. Updated, made recommendations and maintained the Quality
Control system for the Woodbridge office.
Book Keeper/Receptionist: Barton and WilliamsSchool of Dance - Stafford, VA. 22554 2002 -
Present
(Weekends Only)
Provide front desk support for busy dance studio, greet customers, answer phones, receive
payments and assist in scheduling workshops and classes for over 300 students (youths age 3-18),
teachers and parents.
Act as liaison between parents and staff, identify problems, and communicate to owners for
timely and successfulresolution(s) resulting in positive business growth and superior customer
satisfaction.
Assist in costume design, stage layout, setup and lighting, ticket and vendor sales supporting their
annual production and performances.
Coordinates and performs a wide variety of rep
Loan Officer: Marine Federal Credit Union - Quantico, VA. 22134 06/1993 to 11/2002
Greeted members, responsible for monetary transactions, cross-sold MFCU products, balanced
and reconciled the nightly close out.
As a Customer Service Representative, opened and maintained new accounts,certificates, IRAs,
and business accounts. Handled sensitive information that is proprietary, privileged, confidential
or otherwise legally exempt from disclosure. Ensured proper procedures were adhered to and
safeguard sensitive information to prevent unauthorized use and/or disclosure.
Organized team building events and seminars and which resulted in my being promoted to a
supervisory position.
Responsible for coordinating and organizing schedules, training and employee evaluations.
Successfully completed training in realestate lending and all courses NCUA offered.
Loan Processor/Branch Manager: Sea West Federal Credit Union- Petaluma, CA. 94952
06/1989 to 04/1993
I served as liaison between the general public and upper management, opened and established new
accounts. Sold SWFCU products and worked in the customer service department, successfully
mastered all aspects of loan processing. Researched,identified and provided effective conflict
resolution with accounts resulting in promotion to management.
I was responsible for counter transactions and provided assistance with closing the branch nightly.
4. Debbie A. Crandall
This involved, nightly countdown of the vault, reconciliation, provided guidance to ensure proper
procedures were followed. I performed evaluations¸ prepared staff schedule(s), conducted and
participated in training and attended meetings.
Bookkeeper/Office Asst.Manager: MWR-USCG TraCen Petaluma, CA. 94952 04/87 to 06/89
Coordinated with Business Managers and Program Developers and successfully establish a
program for payroll and billing for the base Day Care Center.
Utilized accounting practices to perform inventory and to assist in maintaining accurate account(s)
payable and receivable transactions.
Responsible for data entry and kept the payroll information accurate and up to date. Generated
briefs and reports within tight deadlines for distribution to Head Quarters for the USCGmonthly
new government titles of all employees within that center.
Loan Processor: First American Bank - Alexandria, VA 22306 02/1979 to 07/1982
Responsible for opening new accounts and provided assistance; handled deposits and nightly
reconciliation of cash drawers. Received promotion to maintain the branches’ safety deposit
Boxes which involved in sending and receiving monthly billing, created and distributed reports
requesting drilling of past due boxes.
Layout Artist: William & Whittle Advertising - Alexandria, VA 22310 08/1977 to 01/1979
As a layout artist, managed and scheduled meetings with clients, assisted in the preparation of
marketing campaigns, brochures, fliers, ads and posters.
Formatted, edited and assisted in design prep and reviewed for accuracy.
Formatted pictures and ads for local marketing events and consistently demonstrated ability to
adhere to strict deadlines.
Layout Artist: Potomac News - Woodbridge, VA 22190 08/1977 to 01/1979
As a layout artist for the Potomac News newspaper; managed ad layout, edited and wrote copy, to
include bye-line in severalpublications.
Volunteer Work:
Organized fundraisers and events for the “Relay For Life”
Organized fundraisers for the Barton and Williams School of Dance competitive dance company
for over 15 years.
Computer/Software Proficiency:
Aftech,Microsoft Office Suite, Internet Explorer and Datatrac,Adobe Publisher, Excel, Outlook,
Social Media Networks,Calendar.
References:
Debbi Merendino – (540) 848-1474…email: debbi.merendino@usmc.mil
Helen Miller - (540) 854-7165 or (703) 497-3930…email: helenmiller@weststarmortgage.com
