2. Outline:
Services…
1. Are Everywhere (where?)
2. Have Distinctive Characteristics
Well Designed and Managed Services…
3. Increase Quality Control (how?)
4. Resolve to Customer failures
5. Possess Service Quality Attributes
6. Develop Brand Strategies
Remember this! Steps in cooking pancakes
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6 Essential Concepts
9. Example of Concept 1:
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Alabang
Trinoma The FortGreenbelt
Rockwell Eastwood
Branches:
The SPA Wellness is a business entity that
services to anyone who came from anywhere
12. Concept 3:
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3 Steps to Increase Quality Control
2. STANDardize the
Service-Performance Process
1. Invest in Good Hiring and
TRAINing Procedures
3. Monitor Customer Satisfaction
21. Concept 3: Increase Quality Control
Remember This!
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When you want to cook beautiful and
yummy pancakes, you have to do 3 steps..
22. Concept 3: Increase Quality Control
Remember This!
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1. Take time to read and search for the
right ingredients and procedures.
Invest Time
& money
23. Concept 3: Increase Quality Control
Remember This!
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2. Follow measurements accordingly
Follow
standard
process
24. Concept 3: Increase Quality Control
Remember This!
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2. Taste! and check if your child likes it.
Check
satisfaction
25. Outline:
Services…
1. Are Everywhere (where?)
2. Have Distinctive Characteristics
Well Designed and Managed Services…
3. Increase Quality Control (how?)
4. Resolve to Customer failures
5. Possess Service Quality Attributes
6. Develop Brand Strategies
Remember this! Steps in cooking pancakes
www.deborahtaggueg.blogspot.com
6 Essential Concepts