1. Deepaksingh Jadon Mobile: 9145645701 / 9730470336
E-mail: singhdj77@yahoo.in
5.8+ years of significant experience as a Global Change Manager. Supporting North American
accounts. Thorough understanding of Incident and Problem Management processes and
different ITIL methods, process, strategic technology Infrastructure planning and developing
solutions to meet the Clients business requirements.
 Present
Employer
 Atos
 Role  Senior System Engineer (Change Manager)
 Duration  April 2014 till date
 Project Name  SMC - NAM
 Responsibilities  Keep track of all changes in a Change Management tool with an audit
trail.
 Charing Tech meeting to Review CIP’s of RFC – Atos resources meet to
review and ask questions prior to going to Customer CAB
 Charing Change Advisory Board (CAB) – meeting with Customer to
provide final approval on changes.
 Post-Implementation Reviews for changes are done when a change is
unsuccessful.
 Ensure key deliverables are met within contractual scope while
maintaining best in class service through interaction with stakeholders.
 Charing Global Change Advisory Board meeting with GBU heads to
discuss Cirtical and High risk changes.
 Rrepresenting Monthly governance call of Change Management.
 Mapping business requirements and coordinating in developing,
implementing processes in line with the pre-set guidelines.
 Ensure Process, Procedure and Work Instruction documentation for the
Service Transition activities are up-to-date and in-sync with the
requirements from the Clients.
 Maintaining standard change library and Approving standard change.
 Creating daily and weekly report and highlight the high risk changes.
 Co-ordinating in RCA call with Problem managers.
 Creating monthly metrix report as per the KPI and share with the
management
 Additional
Skills/Responsibilitie
s
 SPOC for NAM Change management team.
 Creating agenda for monthly CM governance call and discussing with the
management about the KPI’s of all the accounts.
 Strong knowledge of project management tools, approaches,
methodologies and processes that help implement a change effectively
Professional Preface
PROFESSIONAL PREFACE:
Work Experience

2.  Previous
Employer
 Mphasis- An HP Company
 Role  Specialization Senior Infrastructure Engineer
 Duration  15th June 2009 – 09th Dec 2013
 Project Name  British Petrolium (BP- Global Operation Center)
 Responsibilities  Working on Incident Management and Change Management (ITSM).
 Co-ordinating with Onshore Incident management and support team to
resolve the incident.
 Leading with P1/P2 incidents raised through Remedy.
 Finding workaround or permanenet fix for the incident within defined
SLA.
 Reaching to appropriate team incase if the incident does not resolved
within SLA.
 Working with Management and Business unit if the incident needs to be
escalated.
 Co-ordinating with problem management team to do a RCA on incidents.
 Preparing the daily and weekly reports on incidents.
 Under change Management :
 Raising and Approving the RFC through Remedy and MSS tool for
Network related issues or replacement of hardware on server and
generating the reports.
 Cordinating with all other teams which are part of Scheduled activity to
Implement the change.
 Chasing for the approval from all the respective team before moving the
change from schedule to implementation in Progress.
 PIR on Failed changes
 Working as Event Control Team to Approve Emergency and Scheduled
permits, required.
 Tools Used  PPM, Clarify.
 Remedy 7.5.MSS,Assyst , DW(Service center)
 Basic of USD6 and SDM12.

 Thorough understanding of human psychology and behavior that helps predict reactions
and receptiveness to changes
 Strong knowledge of project management tools, approaches, methodologies and processes
that help implement a change effectively
 Excellent interpersonal skills, that assists in communicating a change and helping the staff
to adapt to the same effortlessly
 Highly skilled in analyzing, interpreting and decision making abilities Ability to analyze a
problem, identify causes and work feasible solution against them
Key Skills

3. Computer Proficiency:-
 Operating system : Windows,Unix.
 MS Applications : Word, Excel, PowerPoint and outlook.
 Database : DBMS,MS SQL.
 Certification : ITIL V3
PG/Degree Year of passing Institute/University Class
MCA 2009-12 Pune University Higher 2nd Class
BCS 2006-09 Pune University Higher 2nd Class
HSC 2004-06 Maharashtra state board 2nd Class
SSC 2004 Maharashtra state board 1st Class
Father’s name : Mr.Bharatsingh Jadon
Occupation : Contractor
Mother’s name : Mrs.Sumitra
Date of birth : 26th September 1988
Language Known : English,Hindi,Marathi
Strength : Learning Agility, Collaborative Style, Leader-ship Quality
Hobbies : Listening to Music, Playing sports
(Deepaksingh Jadon)
Place: Pune
Date:
Educational Qualifications
Personal Profile
IT/Other skills