SlideShare a Scribd company logo
1 of 35
1
Welcome!
How Students
Experience Search
Results
2
cfarrar@ebsco.com
@librarychristi
https://www.linkedin.com
/in/christishowmanfarrar
Christi Showman Farrar
Director, Schools & Public Libraries
3
dcostello@ebsco.com
@deirdre_lyon
http://bit.ly/1RZGsbg
Deirdre Costello
Sr. UX Researcher
4
EBSCO’s User Research Team
And our work with Students
Secondary Research
Video Diary Study
Contextual Inquiry &
Interviews
Participatory Design
Activity
Our Biggest Learning: Motivation
External Social
Support
Mentorship Finding
Their
Subject
Internal
6
Research Obstacles
Starting Out
7
Returns
Results
Students
Understand
TRUST
Top,
relevant
results
first.
I Trust It.
Top,
relevant
results
first.
I Trust It. I Get It.
Top,
relevant
results
first.
I Trust It. I’m The Judge.I Get It.
11
Returns
Results
Students
Understand
TRUST TOPIC PRESEARCH
Building
Foundational
Knowledge
About Topic
Broad Topic
= More
Information,
Right?
Top,
relevant
results
first.
My Search + “Secondary Buzzwords”
13
Returns
Results
Students
Understand
TRUST TOPIC PRESEARCH PIVOT NEXT STEPS
Building
Foundational
Knowledge
About Topic
Broad Topic
= More
Information,
Right?
Same
Keywords
Will Work,
Right?
This Is Where
Students Are
Looking For
Help.
14
Research Obstacles
Starting Out
Refining
Keywords
15
The Keyword Puzzle
VocabularyHierarchy
Practice
Idea
Vocab
Idea
Hierarchy
16
Animals Birds
17
Keyword Hierarchy
Penguin
Flightless
Bird
Animal
18
How tall is an Emperor Penguin?tall Emperor Penguin
19
Research Obstacles
Starting
Out
Refining
Keywords
Narrowing
Down
Top,
relevant
results
first.
Narrowing by Source Type
Top,
relevant
results
first.
Narrowing by Topic
Top,
relevant
results
first.
“Gateway Filters”
Top,
relevant
results
first.
Other Helpful Filters
24
Research Obstacles
Starting
Out
Refining
Keywords
Narrowing
Down
Understanding
Filters
25
26
27
Research Obstacles
Starting
Out
Refining
Keywords
Narrowing
Down
Judging
Appropriateness
Understanding
Filters
28
Appropriate Overwhelming
29
Research Obstacles
Starting
Out
Refining
Keywords
Narrowing
Down
Judging
Appropriateness
Tapping Into
Motivation
Understanding
Filters
30
What Can We Do?
Teacher and Librarian Together
Allow for Exploration
Skills and Drills
Make it Motivating
Lorem ipsum dolor
sit at, consectetur.
Protected
32
Practice Makes (Almost) Perfect
Develop Keywords
Search & Refine
Check Accuracy
33
Maintaining Motivation
34
Product
Background Deep Dive
Build Plan Synthesize
ResearchOutlinePre-Search
Re-Think the Research Path
35
Please be in touch.
@deirdre_lyon
@librarychristi
dcostello@ebsco.com
cfarrar@ebsco.com

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How students experience search results

Editor's Notes

  1. Differences between browsing and searching. Students struggle with browsing
  2. Help students understand how to refine specificity. Practice with known hierarchies, practice with online tools, practice verbally.
  3. Reference commonsensemedia.org lesson “key to keywords” – “Fetch!” activities, try searching using one keyword, two keywords, three keywords. Descriptive, accurate, precise.
  4. Students won’t persist to get beyond these obstacles without motivation
  5. Librarian IN the classroom 1-2x before library visit. Teacher engaged during library visit. Be on the same page.
  6. Examples: Smithsonian Quest, FitBit,
  7. Students often have the research and outline stages flipped. They need YOUR help switching them back so that the research stage doesn’t include so many obstacles. Presearch is like the Guided Inquiry Open, Immerse, and Explore stages…understanding background info.