Delivering excellent customer experience comes to the service department. Technology now automates customer service, while also empowering customer service agents.
Relationship customer & brand
Turn bad experience into good one
Drive trust, loyalty, and customer life time value
My defining moment at car glass
Fast & responsive, via the channels I want, at the time a want it, and at the location a want
Omnichannel Service Platfrom reachting out to customer via selfservice portals, communities and social media
With intelligence service analytics and knowledge management driving online customer experience and reducing the load on your service centers
Tools to Improve the productivity of customer service agents
Customers can search & browse your online knowledgebase, consult service communities, or request personal service from your company
Plug into your existing website, respecting your brand
Responsive design for desktop, tablet and phones
Access managed via the CRM Platform
Listen to social media as Facebook, twitter, news feed our your favourite blogs
Analyse Sentiment, drill down to individual posts
Respondefrom within tool, convert post to CRM action’s, continue the conversion via other channels
Microsoft Interactive Service Hub agents have got:
- 1 screen overview of all their workstream as customer interactions and cases
- fast & drillable overview of their work per category or priority
- Create follow-up action from the same screen
Proactive Customer Experience – Case example
Context
Transportation business
SLA Based Transports
Our mission
Integration track ‘n’ trace system with CRM
Value
Notify customer agents of possible late arrivals
Proactivly solving issues
This is just the first step, with Cortana Analytics , IoT & CRM together the next generation of service is available know
This is just the first step, with Cortana Analytics , IoT & CRM together the next generation of service is available know
The digital revolution continues for engineers delivering service in the field
Delaware has been creating their vision combining 2 major innovations from Microsoft: FieldOne & Hololens
Defining moment – what is yours
Microsoft omnichannel platform
Happy Customer Agents with Interaction Service Hub
Analytics to improve online experience and reduce to load on your service people