The exponential pace of change is continuing in the Digital Economy. Just as you were getting used to making web, mobile, social, cloud and analytics work in your businesses, along comes the next set of super-disruptors.
4. Digital business is
the application of
modern technology
to enable innovative
and efficient sales,
service, marketing,
products, processes
& collaboration.
10. Artificial Intelligence Genomics
Connected Home Sensors – Internet of Things
Crypto-Currencies
Robotics3D Printing
Drones
Mobile Payments
Oculus RiftWearables
Electric and Connected Cars
WHAT’SNEXT?EXPONENTIALTECHNOLOGIES
15. THESMARTPHONEISTHENEWCARSERVICE
Watch
Wallet
Rolodex
Photo album
Daily planner
Travel Agent
Walkman
Newspaper
Magazine
Book store
Calculator
Weatherman
Yellow Pages
Real estate agent
Bank teller
Radio
Dictionary
TV
DVD player
Scoreboard
Coupons
Restaurant concierge
Movie tickets
Gaming consoles
Note passing
Golf caddy
Thermostat
Cash register
Customer service agent
___________
31. ISYOURCOMPANYABOUTTOBEUBER-ED?
1. Venture capitalists are circling
2. You’re using technology to cut costs rather
than create value
3. Your customers are getting older
4. Your service is very high-touch
5. Your customer satisfaction is low
34. 2. CREATEAGILEEXECUTION
Learn to develop andtry ideas
in short iterative sprints with
empowered teams. Treat
digital initiatives like R&D.
1. THINKEXPONENTIAL
Set bold goals to achieve
factors of 10X impact. Defeat
incrementalism within your
organization. Allow failure.
3. ACQUIRECAPABILITIESTO
CATALYST THECULTURE
Acquire and hire edge teams
to bring design thinking,
mobile, digital, creative, and
disruptive ideas.
4. PROTECTTHEPEOPLE
Ring fence digital teams from
layers of bureaucracy, policies
or other compromises not
found in a start-up culture.
6. NEWIDEASTOSOLVEOLD
INDUSTRYISSUES
Look for new ideas to solve
old industry issues and
customer problems. Don’t be
blinded by the status quo.
5. CUSTOMERFIRST
Don’t compromise on the
customer experience. Make
customer value and delighting
the customer the #1 priority.
7. DESIGNTHINKING
Design is the new
differentiator in digital. Diverse
teams led by design thinking
will create an amazing impact.
8. FOCUSONVALUE
Don’t get distracted by all the
digital shiny objects. Focus on
revenue, key metrics and
follow the money.
THE8GREATTRAITSOFADIGITALBUSINESS
35. ADIGITALPORTFOLIOAPPROACH
Business case approach
1.MOMENTUMBETS
2.DIGITALOUTCOMES
3.DIGITALENABLERS
• Low capital outlay
• Demonstrate digital progress
• Don’trequire significantEnablers
• Limited benefits beyond demonstrating momentum
• Primary driver of benefits
• Usually transaction based
• Low risk, high certainty
• Need relentless tracking and focus to drive benefits & adoption
• Example:Digital sales,channel migration,service delivery,automation
• Capabilities,processes and technology enablers
• No directbenefits
• Critical for capability build and future digital capabilities
• Examples:Identity, eCommerce,ProductCatalogue,APIs