SlideShare a Scribd company logo
1 of 14
Download to read offline
Making Cities Smarter:
How citizens' collective intelligence
can guide better decision making
Making cities smarter: How citizens' collective intelligence can guide better decision makingCopyright © 2017 Deloitte Development LLC. All rights reserved. 2
What would you do if you were an urban planner in charge of
putting walkways in a newly built city park?
A smart planner may just discover paths naturally created by
foot traffic, instead of using a complicated design.
Similarly, a truly smart city often leverages technology
to elicit the wisdom of its citizens.
Tapping into the wisdom of the crowd…
Making cities smarter: How citizens' collective intelligence can guide better decision makingCopyright © 2017 Deloitte Development LLC. All rights reserved. 3
Top-down or Bottom-Up Approach?
Focusing exclusively on the hardware
of smart cities could leads to an
incomplete vision.
Data science and Internet technology
promise not just smarter things, but
also smarter decisions.
Hence, the focus may need to shift
away from the top-down approach
of optimizing physical infrastructure
before thinking about the people in
the smart city model.
Making cities smarter: How citizens' collective intelligence can guide better decision makingCopyright © 2017 Deloitte Development LLC. All rights reserved. 4
What would the wise planner do?
Perhaps, her decision will be based on the emergent order
resulting from the aggregated knowledge and preferences of the
crowd
“There is no logic that can
be superimposed on the
city; people make it, and it
is to them, not buildings,
that we must fit our plans.”
- Jane Jacobs
Making cities smarter: How citizens' collective intelligence can guide better decision makingCopyright © 2017 Deloitte Development LLC. All rights reserved. 5
Digital
The intersection of these
three is where the real
transformation can happen
A possible solution? The 3Ds approach…
Can enable smarter
decisions, that are less
centralized and more
empirically informed
technologies
Making cities smarter: How citizens' collective intelligence can guide better decision makingCopyright © 2017 Deloitte Development LLC. All rights reserved. 6
How can data help?
Big
Data
Storage
Databases
Petabytes
Sets
Networks
Information
Predictive Analytics
Programming
Applications
Data Transfer
Software
Systems
Data extraction
Datamining
Examples
Probability
Risk
Open source
Reports
Process
Propensity matching
Public Data
Scoring
Results
Large datasets
Data scientist
Insights
Structured data
Unstructured data
Computing
Algorithm
Insights
Coding
Statistical
Analysis
Smart cities make data publicly available to help governments,
public agencies and citizens make more informed decisions
City data + smart citizens = more informed decisions
Making cities smarter: How citizens' collective intelligence can guide better decision makingCopyright © 2017 Deloitte Development LLC. All rights reserved. 7
For instance…
The New York City Department of
Buildings was able to radically improve
inspection efficiency using predictive
analytics
By inspecting the riskiest properties
first, inspections had more impact. In
2015, NYC had ZERO fire deaths for
the first time in 100 years!
Source: FDNY Foundation
Making cities smarter: How citizens' collective intelligence can guide better decision makingCopyright © 2017 Deloitte Development LLC. All rights reserved. 8
How can design help?
Behavioral “nudges” and the science of choice architecture
believes that designs should be based on users’ psychology
rather than engineer’s preferences
For instance, to reduce
accidents along the
Lake Shore Drive in
Chicago, the city
created a succession of
shrinking lines that give
the drivers a visual
illusion of speeding up,
prompting them to slow
down before the curve
Making cities smarter: How citizens' collective intelligence can guide better decision makingCopyright © 2017 Deloitte Development LLC. All rights reserved. 9
z
What is the role of digital technologies?
Internet and cloud computing are
opening up possibilities of achieving
novel forms of collective intelligence
by using the concept of
citizens-as-sensors
Waze, a navigation
app, can help drivers
find the most efficient
routes around the
world. Users map out
traffic in real time,
pinpointing congestion,
speed traps, and other
hazards.
Making cities smarter: How citizens' collective intelligence can guide better decision makingCopyright © 2017 Deloitte Development LLC. All rights reserved. 10
More examples…
Boston’s Street Bump app uses sensors
in phones to map bumpy roads and
empowers drivers to report potholes
themselves.
Buenos Aires’ mobile based app to
register citizen complaints has reduced
average time of resolution from 600
days in 2011 to 42 days in 2015*.
The Smart Santander project involves
20,000 sensors to measure traffic flow,
parking spaces, noise, pollution,
temperature and moisture levels.
* Source: smartcity.deloitte.com
Making cities smarter: How citizens' collective intelligence can guide better decision makingCopyright © 2017 Deloitte Development LLC. All rights reserved. 11
The ultimate transformation goal
Ultimately, the aim is to adopt a people-centric design to make
cities a better place to live
The promise of a smart city is more than Wi-Fi hotspots and
talking trashcans…
Making cities smarter: How citizens' collective intelligence can guide better decision makingCopyright © 2017 Deloitte Development LLC. All rights reserved. 12
To learn more, please visit
Deloitte University Press
Deloitte Review: Making Cities Smarter
Making cities smarter: How citizens' collective intelligence can guide better decision makingCopyright © 2017 Deloitte Development LLC. All rights reserved. 13
William D. Eggers
Executive Director, Deloitte Center
for Government Insights
Deloitte Services LP
+1 571 882 6585
weggers@deloitte.com
Michael Greene
Senior Manager
Deloitte Consulting LLP
+1 617-851-3064
migreene@deloitte.com
Jim Guszcza
Specialist Leader
Deloitte Consulting LLP
+1 310-883-4042
jguszcza@deloitte.com
Meet the authors
Share your thoughts with the hashtags #SmartCity #DeloitteReview
Follow @DU_Press and @DeloitteGov on Twitter
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and
their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not
provide services to clients. In the United States, Deloitte refers to one or more of the US member firms of DTTL, their related entities that operate using the
“Deloitte” name in the United States and their respective affiliates. Certain services may not be available to attest clients under the rules and regulations of
public accounting. Please see www.deloitte.com/about to learn more about our global network of member firms.
Copyright © 2017 Deloitte Development LLC. All rights reserved.
This publication contains general information only and Deloitte is not, by means of this publication, rendering accounting, business, financial, investment,
legal, tax, or other professional advice or services. This publication is not a substitute for such professional advice or services, nor should it be used as a basis
for any decision or action that may affect your business. Before making any decision or taking any action that may affect your business, you should consult a
qualified professional advisor.
Deloitte shall not be responsible for any loss sustained by any person who relies on this publication.
About Deloitte
Disclaimer

More Related Content

More from Deloitte United States

Cash and Liquidity Management Confidence Levels Declining Among Executives, a...
Cash and Liquidity Management Confidence Levels Declining Among Executives, a...Cash and Liquidity Management Confidence Levels Declining Among Executives, a...
Cash and Liquidity Management Confidence Levels Declining Among Executives, a...Deloitte United States
 
Could M&A Activity be a Springboard for Controllership Transformation?
Could M&A Activity be a Springboard for Controllership Transformation?Could M&A Activity be a Springboard for Controllership Transformation?
Could M&A Activity be a Springboard for Controllership Transformation?Deloitte United States
 
Many C-suite Executives Say Their Organizations Want to Build Trust in Year A...
Many C-suite Executives Say Their Organizations Want to Build Trust in Year A...Many C-suite Executives Say Their Organizations Want to Build Trust in Year A...
Many C-suite Executives Say Their Organizations Want to Build Trust in Year A...Deloitte United States
 
SOX modernization: Optimizing compliance while extracting value
SOX modernization: Optimizing compliance while extracting valueSOX modernization: Optimizing compliance while extracting value
SOX modernization: Optimizing compliance while extracting valueDeloitte United States
 
A new working relationship: Aligning organizations with the workforce of the ...
A new working relationship: Aligning organizations with the workforce of the ...A new working relationship: Aligning organizations with the workforce of the ...
A new working relationship: Aligning organizations with the workforce of the ...Deloitte United States
 
Hospitality Accounting Update Spring 2022
Hospitality Accounting Update Spring 2022Hospitality Accounting Update Spring 2022
Hospitality Accounting Update Spring 2022Deloitte United States
 
TEI Conference Deloitte Private Brochure
TEI Conference Deloitte Private BrochureTEI Conference Deloitte Private Brochure
TEI Conference Deloitte Private BrochureDeloitte United States
 
TEI Conference Atlanta-Birmingham Office Overview
TEI Conference Atlanta-Birmingham Office OverviewTEI Conference Atlanta-Birmingham Office Overview
TEI Conference Atlanta-Birmingham Office OverviewDeloitte United States
 
TEI Conference - Deloitte Private Brochure
TEI Conference - Deloitte Private BrochureTEI Conference - Deloitte Private Brochure
TEI Conference - Deloitte Private BrochureDeloitte United States
 
Future of controls: risks, realities, and next-generation trends
Future of controls: risks, realities, and next-generation trendsFuture of controls: risks, realities, and next-generation trends
Future of controls: risks, realities, and next-generation trendsDeloitte United States
 
Driving growth and differential performance among Class I railroads
Driving growth and differential performance among Class I railroadsDriving growth and differential performance among Class I railroads
Driving growth and differential performance among Class I railroadsDeloitte United States
 
Working capital management a top priority for many executives in year ahead
Working capital management a top priority for many executives in year aheadWorking capital management a top priority for many executives in year ahead
Working capital management a top priority for many executives in year aheadDeloitte United States
 
Deloitte Texas Conference for Women 2021 Sweepstakes
Deloitte Texas Conference for Women 2021 SweepstakesDeloitte Texas Conference for Women 2021 Sweepstakes
Deloitte Texas Conference for Women 2021 SweepstakesDeloitte United States
 
Executives’ Ransomware Concerns Are High, But Few Are Prepared for Such Attacks
Executives’ Ransomware Concerns Are High, But Few Are Prepared for Such Attacks Executives’ Ransomware Concerns Are High, But Few Are Prepared for Such Attacks
Executives’ Ransomware Concerns Are High, But Few Are Prepared for Such Attacks Deloitte United States
 
The need for speed in financial governance: Mitigating the risks of misstatem...
The need for speed in financial governance: Mitigating the risks of misstatem...The need for speed in financial governance: Mitigating the risks of misstatem...
The need for speed in financial governance: Mitigating the risks of misstatem...Deloitte United States
 
The unique and complex considerations of digital asset custody
The unique and complex considerations of digital asset custodyThe unique and complex considerations of digital asset custody
The unique and complex considerations of digital asset custodyDeloitte United States
 

More from Deloitte United States (20)

Cash and Liquidity Management Confidence Levels Declining Among Executives, a...
Cash and Liquidity Management Confidence Levels Declining Among Executives, a...Cash and Liquidity Management Confidence Levels Declining Among Executives, a...
Cash and Liquidity Management Confidence Levels Declining Among Executives, a...
 
Lead Through Disruption Guide PDF
Lead Through Disruption Guide PDFLead Through Disruption Guide PDF
Lead Through Disruption Guide PDF
 
2023 Cyber Forecast Infographic
2023 Cyber Forecast Infographic2023 Cyber Forecast Infographic
2023 Cyber Forecast Infographic
 
Could M&A Activity be a Springboard for Controllership Transformation?
Could M&A Activity be a Springboard for Controllership Transformation?Could M&A Activity be a Springboard for Controllership Transformation?
Could M&A Activity be a Springboard for Controllership Transformation?
 
Many C-suite Executives Say Their Organizations Want to Build Trust in Year A...
Many C-suite Executives Say Their Organizations Want to Build Trust in Year A...Many C-suite Executives Say Their Organizations Want to Build Trust in Year A...
Many C-suite Executives Say Their Organizations Want to Build Trust in Year A...
 
SOX modernization: Optimizing compliance while extracting value
SOX modernization: Optimizing compliance while extracting valueSOX modernization: Optimizing compliance while extracting value
SOX modernization: Optimizing compliance while extracting value
 
A new working relationship: Aligning organizations with the workforce of the ...
A new working relationship: Aligning organizations with the workforce of the ...A new working relationship: Aligning organizations with the workforce of the ...
A new working relationship: Aligning organizations with the workforce of the ...
 
Hospitality Accounting Update Spring 2022
Hospitality Accounting Update Spring 2022Hospitality Accounting Update Spring 2022
Hospitality Accounting Update Spring 2022
 
TEI Conference Deloitte Private Brochure
TEI Conference Deloitte Private BrochureTEI Conference Deloitte Private Brochure
TEI Conference Deloitte Private Brochure
 
TEI Conference Atlanta-Birmingham Office Overview
TEI Conference Atlanta-Birmingham Office OverviewTEI Conference Atlanta-Birmingham Office Overview
TEI Conference Atlanta-Birmingham Office Overview
 
TEI Conference Deloitte Trends
TEI Conference Deloitte TrendsTEI Conference Deloitte Trends
TEI Conference Deloitte Trends
 
TEI Conference Deloitte Tax Services
TEI Conference Deloitte Tax ServicesTEI Conference Deloitte Tax Services
TEI Conference Deloitte Tax Services
 
TEI Conference - Deloitte Private Brochure
TEI Conference - Deloitte Private BrochureTEI Conference - Deloitte Private Brochure
TEI Conference - Deloitte Private Brochure
 
Future of controls: risks, realities, and next-generation trends
Future of controls: risks, realities, and next-generation trendsFuture of controls: risks, realities, and next-generation trends
Future of controls: risks, realities, and next-generation trends
 
Driving growth and differential performance among Class I railroads
Driving growth and differential performance among Class I railroadsDriving growth and differential performance among Class I railroads
Driving growth and differential performance among Class I railroads
 
Working capital management a top priority for many executives in year ahead
Working capital management a top priority for many executives in year aheadWorking capital management a top priority for many executives in year ahead
Working capital management a top priority for many executives in year ahead
 
Deloitte Texas Conference for Women 2021 Sweepstakes
Deloitte Texas Conference for Women 2021 SweepstakesDeloitte Texas Conference for Women 2021 Sweepstakes
Deloitte Texas Conference for Women 2021 Sweepstakes
 
Executives’ Ransomware Concerns Are High, But Few Are Prepared for Such Attacks
Executives’ Ransomware Concerns Are High, But Few Are Prepared for Such Attacks Executives’ Ransomware Concerns Are High, But Few Are Prepared for Such Attacks
Executives’ Ransomware Concerns Are High, But Few Are Prepared for Such Attacks
 
The need for speed in financial governance: Mitigating the risks of misstatem...
The need for speed in financial governance: Mitigating the risks of misstatem...The need for speed in financial governance: Mitigating the risks of misstatem...
The need for speed in financial governance: Mitigating the risks of misstatem...
 
The unique and complex considerations of digital asset custody
The unique and complex considerations of digital asset custodyThe unique and complex considerations of digital asset custody
The unique and complex considerations of digital asset custody
 

Recently uploaded

Water can create peace or spark conflict.
Water can create peace or spark conflict.Water can create peace or spark conflict.
Water can create peace or spark conflict.Christina Parmionova
 
Best charity ideas parents give their children’s
Best charity ideas parents give their children’sBest charity ideas parents give their children’s
Best charity ideas parents give their children’sSERUDS INDIA
 
Hub Design Inspiration Graphics for inspiration
Hub Design Inspiration Graphics for inspirationHub Design Inspiration Graphics for inspiration
Hub Design Inspiration Graphics for inspirationStephen Abram
 
O Conselho Estadual de Cultura e o Incentivo à Cultura no RS: relato de expe...
O Conselho Estadual de Cultura e o Incentivo à Cultura no RS:  relato de expe...O Conselho Estadual de Cultura e o Incentivo à Cultura no RS:  relato de expe...
O Conselho Estadual de Cultura e o Incentivo à Cultura no RS: relato de expe...Alvaro Santi
 
Sensitivity Training for 2023 BSKE.pptx
Sensitivity Training for  2023 BSKE.pptxSensitivity Training for  2023 BSKE.pptx
Sensitivity Training for 2023 BSKE.pptxAllidaacLuap
 
Item # 4 - Appointment of new PW Director
Item # 4 - Appointment of new PW DirectorItem # 4 - Appointment of new PW Director
Item # 4 - Appointment of new PW Directorahcitycouncil
 
My Burning Issue: "War in Ukraine" Cycle 54
My Burning Issue: "War in Ukraine" Cycle 54My Burning Issue: "War in Ukraine" Cycle 54
My Burning Issue: "War in Ukraine" Cycle 54mmazurak
 
PPT Item # 2 -- Announcements Powerpoint
PPT Item # 2 -- Announcements PowerpointPPT Item # 2 -- Announcements Powerpoint
PPT Item # 2 -- Announcements Powerpointahcitycouncil
 
World Happiness Report 2024- Full Report
World Happiness Report 2024- Full ReportWorld Happiness Report 2024- Full Report
World Happiness Report 2024- Full ReportEnergy for One World
 
india sanitation coalition Swachata Abhiyan ​.pdf
india sanitation coalition Swachata Abhiyan ​.pdfindia sanitation coalition Swachata Abhiyan ​.pdf
india sanitation coalition Swachata Abhiyan ​.pdfcoalitionindiasanita
 
DB9_BTR_Webinar_Slidedeck_20230320 (1).pptx
DB9_BTR_Webinar_Slidedeck_20230320 (1).pptxDB9_BTR_Webinar_Slidedeck_20230320 (1).pptx
DB9_BTR_Webinar_Slidedeck_20230320 (1).pptxNAP Global Network
 
OECD Webinar - ESG to deliver well-being in resource-rich regions: the role o...
OECD Webinar - ESG to deliver well-being in resource-rich regions: the role o...OECD Webinar - ESG to deliver well-being in resource-rich regions: the role o...
OECD Webinar - ESG to deliver well-being in resource-rich regions: the role o...OECDregions
 
2024: The FAR, Federal Acquisition Regulations - Part 16
2024: The FAR, Federal Acquisition Regulations - Part 162024: The FAR, Federal Acquisition Regulations - Part 16
2024: The FAR, Federal Acquisition Regulations - Part 16JSchaus & Associates
 
CBO’s Work on Health Care and a Call for New Research
CBO’s Work on Health Care and a Call for New ResearchCBO’s Work on Health Care and a Call for New Research
CBO’s Work on Health Care and a Call for New ResearchCongressional Budget Office
 
Item # 1a - March 18, 2024 Special CCM Minutes
Item # 1a - March 18, 2024 Special CCM MinutesItem # 1a - March 18, 2024 Special CCM Minutes
Item # 1a - March 18, 2024 Special CCM Minutesahcitycouncil
 
Water and peace go hand-in hand. World Water Day 2024
Water and peace go hand-in hand. World Water Day 2024Water and peace go hand-in hand. World Water Day 2024
Water and peace go hand-in hand. World Water Day 2024Christina Parmionova
 
PPT Item # 5-6 218 Canyon Drive replat prop.
PPT Item # 5-6 218 Canyon Drive replat prop.PPT Item # 5-6 218 Canyon Drive replat prop.
PPT Item # 5-6 218 Canyon Drive replat prop.ahcitycouncil
 
The Federal Perspective on Coverage of Medications to Treat Obesity: Consider...
The Federal Perspective on Coverage of Medications to Treat Obesity: Consider...The Federal Perspective on Coverage of Medications to Treat Obesity: Consider...
The Federal Perspective on Coverage of Medications to Treat Obesity: Consider...Congressional Budget Office
 
War in Ukraine and problematics of the Ukrainian refugees in USA
War in Ukraine and problematics of the Ukrainian refugees in USAWar in Ukraine and problematics of the Ukrainian refugees in USA
War in Ukraine and problematics of the Ukrainian refugees in USAival6
 

Recently uploaded (20)

Water can create peace or spark conflict.
Water can create peace or spark conflict.Water can create peace or spark conflict.
Water can create peace or spark conflict.
 
Best charity ideas parents give their children’s
Best charity ideas parents give their children’sBest charity ideas parents give their children’s
Best charity ideas parents give their children’s
 
Hub Design Inspiration Graphics for inspiration
Hub Design Inspiration Graphics for inspirationHub Design Inspiration Graphics for inspiration
Hub Design Inspiration Graphics for inspiration
 
O Conselho Estadual de Cultura e o Incentivo à Cultura no RS: relato de expe...
O Conselho Estadual de Cultura e o Incentivo à Cultura no RS:  relato de expe...O Conselho Estadual de Cultura e o Incentivo à Cultura no RS:  relato de expe...
O Conselho Estadual de Cultura e o Incentivo à Cultura no RS: relato de expe...
 
Sensitivity Training for 2023 BSKE.pptx
Sensitivity Training for  2023 BSKE.pptxSensitivity Training for  2023 BSKE.pptx
Sensitivity Training for 2023 BSKE.pptx
 
Item # 4 - Appointment of new PW Director
Item # 4 - Appointment of new PW DirectorItem # 4 - Appointment of new PW Director
Item # 4 - Appointment of new PW Director
 
How to Save a Place: Become an Advocate.
How to Save a Place: Become an Advocate.How to Save a Place: Become an Advocate.
How to Save a Place: Become an Advocate.
 
My Burning Issue: "War in Ukraine" Cycle 54
My Burning Issue: "War in Ukraine" Cycle 54My Burning Issue: "War in Ukraine" Cycle 54
My Burning Issue: "War in Ukraine" Cycle 54
 
PPT Item # 2 -- Announcements Powerpoint
PPT Item # 2 -- Announcements PowerpointPPT Item # 2 -- Announcements Powerpoint
PPT Item # 2 -- Announcements Powerpoint
 
World Happiness Report 2024- Full Report
World Happiness Report 2024- Full ReportWorld Happiness Report 2024- Full Report
World Happiness Report 2024- Full Report
 
india sanitation coalition Swachata Abhiyan ​.pdf
india sanitation coalition Swachata Abhiyan ​.pdfindia sanitation coalition Swachata Abhiyan ​.pdf
india sanitation coalition Swachata Abhiyan ​.pdf
 
DB9_BTR_Webinar_Slidedeck_20230320 (1).pptx
DB9_BTR_Webinar_Slidedeck_20230320 (1).pptxDB9_BTR_Webinar_Slidedeck_20230320 (1).pptx
DB9_BTR_Webinar_Slidedeck_20230320 (1).pptx
 
OECD Webinar - ESG to deliver well-being in resource-rich regions: the role o...
OECD Webinar - ESG to deliver well-being in resource-rich regions: the role o...OECD Webinar - ESG to deliver well-being in resource-rich regions: the role o...
OECD Webinar - ESG to deliver well-being in resource-rich regions: the role o...
 
2024: The FAR, Federal Acquisition Regulations - Part 16
2024: The FAR, Federal Acquisition Regulations - Part 162024: The FAR, Federal Acquisition Regulations - Part 16
2024: The FAR, Federal Acquisition Regulations - Part 16
 
CBO’s Work on Health Care and a Call for New Research
CBO’s Work on Health Care and a Call for New ResearchCBO’s Work on Health Care and a Call for New Research
CBO’s Work on Health Care and a Call for New Research
 
Item # 1a - March 18, 2024 Special CCM Minutes
Item # 1a - March 18, 2024 Special CCM MinutesItem # 1a - March 18, 2024 Special CCM Minutes
Item # 1a - March 18, 2024 Special CCM Minutes
 
Water and peace go hand-in hand. World Water Day 2024
Water and peace go hand-in hand. World Water Day 2024Water and peace go hand-in hand. World Water Day 2024
Water and peace go hand-in hand. World Water Day 2024
 
PPT Item # 5-6 218 Canyon Drive replat prop.
PPT Item # 5-6 218 Canyon Drive replat prop.PPT Item # 5-6 218 Canyon Drive replat prop.
PPT Item # 5-6 218 Canyon Drive replat prop.
 
The Federal Perspective on Coverage of Medications to Treat Obesity: Consider...
The Federal Perspective on Coverage of Medications to Treat Obesity: Consider...The Federal Perspective on Coverage of Medications to Treat Obesity: Consider...
The Federal Perspective on Coverage of Medications to Treat Obesity: Consider...
 
War in Ukraine and problematics of the Ukrainian refugees in USA
War in Ukraine and problematics of the Ukrainian refugees in USAWar in Ukraine and problematics of the Ukrainian refugees in USA
War in Ukraine and problematics of the Ukrainian refugees in USA
 

Making Cities Smarter

  • 1. Making Cities Smarter: How citizens' collective intelligence can guide better decision making
  • 2. Making cities smarter: How citizens' collective intelligence can guide better decision makingCopyright © 2017 Deloitte Development LLC. All rights reserved. 2 What would you do if you were an urban planner in charge of putting walkways in a newly built city park? A smart planner may just discover paths naturally created by foot traffic, instead of using a complicated design. Similarly, a truly smart city often leverages technology to elicit the wisdom of its citizens. Tapping into the wisdom of the crowd…
  • 3. Making cities smarter: How citizens' collective intelligence can guide better decision makingCopyright © 2017 Deloitte Development LLC. All rights reserved. 3 Top-down or Bottom-Up Approach? Focusing exclusively on the hardware of smart cities could leads to an incomplete vision. Data science and Internet technology promise not just smarter things, but also smarter decisions. Hence, the focus may need to shift away from the top-down approach of optimizing physical infrastructure before thinking about the people in the smart city model.
  • 4. Making cities smarter: How citizens' collective intelligence can guide better decision makingCopyright © 2017 Deloitte Development LLC. All rights reserved. 4 What would the wise planner do? Perhaps, her decision will be based on the emergent order resulting from the aggregated knowledge and preferences of the crowd “There is no logic that can be superimposed on the city; people make it, and it is to them, not buildings, that we must fit our plans.” - Jane Jacobs
  • 5. Making cities smarter: How citizens' collective intelligence can guide better decision makingCopyright © 2017 Deloitte Development LLC. All rights reserved. 5 Digital The intersection of these three is where the real transformation can happen A possible solution? The 3Ds approach… Can enable smarter decisions, that are less centralized and more empirically informed technologies
  • 6. Making cities smarter: How citizens' collective intelligence can guide better decision makingCopyright © 2017 Deloitte Development LLC. All rights reserved. 6 How can data help? Big Data Storage Databases Petabytes Sets Networks Information Predictive Analytics Programming Applications Data Transfer Software Systems Data extraction Datamining Examples Probability Risk Open source Reports Process Propensity matching Public Data Scoring Results Large datasets Data scientist Insights Structured data Unstructured data Computing Algorithm Insights Coding Statistical Analysis Smart cities make data publicly available to help governments, public agencies and citizens make more informed decisions City data + smart citizens = more informed decisions
  • 7. Making cities smarter: How citizens' collective intelligence can guide better decision makingCopyright © 2017 Deloitte Development LLC. All rights reserved. 7 For instance… The New York City Department of Buildings was able to radically improve inspection efficiency using predictive analytics By inspecting the riskiest properties first, inspections had more impact. In 2015, NYC had ZERO fire deaths for the first time in 100 years! Source: FDNY Foundation
  • 8. Making cities smarter: How citizens' collective intelligence can guide better decision makingCopyright © 2017 Deloitte Development LLC. All rights reserved. 8 How can design help? Behavioral “nudges” and the science of choice architecture believes that designs should be based on users’ psychology rather than engineer’s preferences For instance, to reduce accidents along the Lake Shore Drive in Chicago, the city created a succession of shrinking lines that give the drivers a visual illusion of speeding up, prompting them to slow down before the curve
  • 9. Making cities smarter: How citizens' collective intelligence can guide better decision makingCopyright © 2017 Deloitte Development LLC. All rights reserved. 9 z What is the role of digital technologies? Internet and cloud computing are opening up possibilities of achieving novel forms of collective intelligence by using the concept of citizens-as-sensors Waze, a navigation app, can help drivers find the most efficient routes around the world. Users map out traffic in real time, pinpointing congestion, speed traps, and other hazards.
  • 10. Making cities smarter: How citizens' collective intelligence can guide better decision makingCopyright © 2017 Deloitte Development LLC. All rights reserved. 10 More examples… Boston’s Street Bump app uses sensors in phones to map bumpy roads and empowers drivers to report potholes themselves. Buenos Aires’ mobile based app to register citizen complaints has reduced average time of resolution from 600 days in 2011 to 42 days in 2015*. The Smart Santander project involves 20,000 sensors to measure traffic flow, parking spaces, noise, pollution, temperature and moisture levels. * Source: smartcity.deloitte.com
  • 11. Making cities smarter: How citizens' collective intelligence can guide better decision makingCopyright © 2017 Deloitte Development LLC. All rights reserved. 11 The ultimate transformation goal Ultimately, the aim is to adopt a people-centric design to make cities a better place to live The promise of a smart city is more than Wi-Fi hotspots and talking trashcans…
  • 12. Making cities smarter: How citizens' collective intelligence can guide better decision makingCopyright © 2017 Deloitte Development LLC. All rights reserved. 12 To learn more, please visit Deloitte University Press Deloitte Review: Making Cities Smarter
  • 13. Making cities smarter: How citizens' collective intelligence can guide better decision makingCopyright © 2017 Deloitte Development LLC. All rights reserved. 13 William D. Eggers Executive Director, Deloitte Center for Government Insights Deloitte Services LP +1 571 882 6585 weggers@deloitte.com Michael Greene Senior Manager Deloitte Consulting LLP +1 617-851-3064 migreene@deloitte.com Jim Guszcza Specialist Leader Deloitte Consulting LLP +1 310-883-4042 jguszcza@deloitte.com Meet the authors Share your thoughts with the hashtags #SmartCity #DeloitteReview Follow @DU_Press and @DeloitteGov on Twitter
  • 14. Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. In the United States, Deloitte refers to one or more of the US member firms of DTTL, their related entities that operate using the “Deloitte” name in the United States and their respective affiliates. Certain services may not be available to attest clients under the rules and regulations of public accounting. Please see www.deloitte.com/about to learn more about our global network of member firms. Copyright © 2017 Deloitte Development LLC. All rights reserved. This publication contains general information only and Deloitte is not, by means of this publication, rendering accounting, business, financial, investment, legal, tax, or other professional advice or services. This publication is not a substitute for such professional advice or services, nor should it be used as a basis for any decision or action that may affect your business. Before making any decision or taking any action that may affect your business, you should consult a qualified professional advisor. Deloitte shall not be responsible for any loss sustained by any person who relies on this publication. About Deloitte Disclaimer