The 2019 Accelerate State of DevOps Report continues to show that software delivery and operational (SDO) performance drives organizational performance. The data also supports analyst reports that the industry is crossing the chasm: this year, there were almost 3x the proportion of elite performers compared to last year, with low performers shrinking slightly. This was driven by cloud adoption and execution on the key capabilities that drive performance.

1. 2019 Accelerate State of DevOps Survey:
Results Are In!

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Today’s Speakers
Google Cloud: Jez Humble
Developer Advocate
@jezhumble
CloudBees: Michael Baldani
Sr. Product Marketing Manager
Michael Baldani
CloudBees: Sam Fell
Area Vice President
@samueldfell
CloudBees: Brian Dawson
DevOps Evangelist
@brianvdawson

3. Today!
● Key Findings from the 2019 Accelerate State of DevOps Report
● Some fun STATS: Benchmarks and more
● Getting better (aka Choose your own adventure)
● Performance
● Productivity
● Culture
● CloudBees Software Delivery Management
● Fin! (and more!)

5. We have movement
● Look at the elite performers. Yay!
● Now look at the low performers. Yay!
● Check out medium performers…
● Now look at the medium vs. high. Oooo

7. How do they compare? (And what does it all mean?)

8. Availability
Availability is about promises we make and keep to our customers and end users…
The measure: How well teams
● Define their availability targets
● Track their current availability
● Learn from any outages

9. Availability
Availability is about promises we make and keep to our customers and end users…
The measure: How well teams
● Define their availability targets
● Track their current availability
● Learn from any outages
Day one is short, day two is long

10. So… We do tech because it’s fun?

11. So… We do tech because it’s fun?
yes, and...

12. Elite performers are
Technology delivers value
2xas likely
to meet or exceed their
organizational performance goals

13. Okay… so it matters. How do we get better?
?

14. Okay… so it matters. How do we get better?

15. ImprovingPerformance

16. Cloud is a differentiator for elite
performance…
But only 29% of respondents met
all five characteristics of cloud
computing
Elite performers were 24 times
more likely to have met cloud
characteristics than low
performers
On-demand self-service
Broad network access
Resource pooling
Rapid elasticity
Measured service

17. Code maintainability
Contributes to CD and helps
reduce technical debt (stay tuned!)
Change code maintained by other teams
Find code in the codebase
Reuse other people’s code
Add, upgrade, and migrate to new
versions of dependencies without
breaking code
Systems and tools that make it easy to:

18. ImprovingProductivity

19. What is productivity?
Productivity is the ability to get complex, time-consuming tasks completed with minimal
distractions and interruptions.

20. What is productivity?
Productivity is the ability to get complex, time-consuming tasks completed with minimal
distractions and interruptions.
This kind of productivity helps us
leave work at work and reduce
burnout.

21. Technical debt was
introduced in 1992 by Ward
Cunningham to describe what
happens when we fail to
maintain “immature code.”
It is a problem for many of us
and includes code or systems
with:
Known bugs that go unfixed in favor of new
features
Insufficient test coverage
Problems related to low code quality or poor
design
Code or artifacts that aren’t cleaned up when no
longer used
Implementations the team doesn’t have
expertise in, and therefore can’t debug or
maintain
Incomplete migration
Obsolete technology
Incomplete or outdated documentation or
missing comments

22. Reducing Technical Debt
This helps us maintain a mental
model of our systems, something
Ward Cunningham suggested we
would need in his original article.
Maintainable code
Loosely coupled architecture
Monitoring

23. Culture I keep hearing culture matters.

24. What does that even mean?

26. Culture is important
● A culture of trust and psychological safety has a positive impact on:
○ Software delivery performance
○ Organizational performance
○ Productivity
● These results indicate teams with this culture see significant benefits in teams
in many contexts.

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Architecture, CI/CD and
DevOps help but…
Things aren’t perfect.

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While we are doing phenomenally well in our DevOps practice...
… if we’re unable to have better visibility, measure the actual business impact and
connect our software development and delivery practice to the rest of the
organization…
… we will no longer be competitive in the market.
~ DevOps Leader at major Bank

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Frustrations and Frictions
OpsEngineering Mgmt.Developers
Why am I
building this
feature?
Who asked for
it?
Who is it for?
How is work
blocked?
Can I reduce
waste?
Did features
pass security
and QA before
release?
CXO/CTO
PM
Are we
delivering what
customers need?
Where is this
feature in
development?
Support
Sales/Marketing
What can help
me solve my
customer’s
needs?
What is the
feature, when
was it enabled?

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Becoming Seamless and Connected Requires...
Universal Insights
Visibility and insights enable understanding and continuous learning from data across, up-and-down
throughout all functions in the organizations.
Connected Process
Processes orchestrate software delivery and connect functions together to efficiently bring ideas to
market with max value and adoption.
Common Data
All information within and around software delivery activity is captured and stored with a consistent
domain model to enable and facilitate connected processes, shared insights and collaboration.
All Functions Collaborating
All functions and teams within and around the software delivery organisation work together to amplify
value creation efforts.

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Connected Teams, Tools and Processes
to Drive Value
Research Design Build Test Deploy Release Observe Support
Sales/MktgOpsDevelopmentPM/Design Support/Services
UNIVERSAL INSIGHTS
COMMON DATA
ALL FUNCTIONS COLLABORATING
COMMON CONNECTED PROCESS
Software Delivery Management
QA/SecurityCIO/CPO
Identify/Plan

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CloudBees Solution for
Software Delivery Management
Turn software delivery into a
core business process

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Learn More About Software Delivery Management
● Join the CloudBees Solution for SDM preview program
● Learn more about Software Delivery Management
● Download the free whitepaper about Software Delivery Management
● Read the blog about how CloudBees makes SDM possible

34. TL;DR
● Is this DevOps thing even “A Thing”?
● Getting better (aka Choose your own adventure)
● Performance
● Productivity
● Culture
● Fin! (there’s so much more!)
○ Disaster Recovery Testing
○ Change Approvals (the “right” way)
○ Open source!
○ More cloud (and costs!)
○ Scaling transformations successfully
Go check it out! cloud.google.com/devops