Digital workplace strategy. Presentation by Workgrid during the DWG Technology Lab of June 17, 2020. Brought to you by the DWG Technology & Research Institute.

1. 1
Accelerating your
Digital Workplace
Strategy…
Putting employees at the center.

2. 2
Our mission is to make
work simpler, more
efficient and engaging.

3. 3
An Intelligent
Employee Experience
Unleash the power of your workforce
with an intelligent work experience
that instantly modernizes your digital
workplace, simplifies the work day,
and improves employee experience.
Workgrid empowers you with:
• Streamlined workflows
• Proactive reminders
• Simplified task management
• Personalized communications
• ... and much more!

4. 4
Agenda
01
02
Putting employee experience at the center of your digital
workplace strategy
03
Real example customer stories in practice04
Architecting for today and beyond
Getting started…tips for digital workplace success

5. 5
Putting Employee Experience
at the Center of your Digital
Workplace Strategy

6. 6
Employee-first Digital Workplace Strategy
Employee
Experience
Ownership
Putting employees
at the Center
Where to start?
maximizing value

7. 7
Getting Ownership Right
#1

8. 8
HR Comms
IT Finance Procurement Help
Desk
Launch
mobile
support
Roll out
new
expense
tool.
Revamp
onboarding
Think Broadly About Employee Experience Ownership
Launch
chat
support

9. 9
HR Comms
IT Finance Procurement Help
Desk
Employees
Experience Layer
Take a Holistic Approach…
Employees don’t care about what system a transaction is in.
They just want to get things done and get back to the important work they are doing.

10. 10
Understanding Employees
#2

11. 11
Understand Employees
Create Employee
Personas
Map Employee
Journey
Conduct User Studies
& User Journeys

12. 12
Journey Mapping- Think Broadly
Recruit Onboarding Develop Retain Offboard
Employee Experience:
How employees think and feel during every single touchpoint of their journey through the company
Identifying moments that matter is an important first step, but you have to also think broadly and think from the
employees’ perspective

13. 13
Journey Mapping- Think Broadly
How do
performance
reviews work?
How do I get
access to email
on my mobile
device?
What’s the
norm around
team activities
and events?
What is our
work travel
policy?
Can I look for other
opportunities
within the
company?
When is my
next 1:1 with
my manager?
How do I enroll in
new training
opportunities?

14. 14
Where to Start
#3

15. 15
Don’t Boil the Ocean
• Start small with incremental delivery
• Consider high volume or high emotion
• Capture feedback, every step of the way
• Involve employees in the process
• Continuous delivery

16. 16
Architecting for Digital Workplace Success
Digital Experience
Layer
Future-proof
foundation &
platform
How to effectively deliver digital experiences that put the employee in the
center
Outcome Driven
Design

17. 17
Experience Layer
#1

18. 18
Experience Layer Approach
Digital Experience Layer

19. 19
Experience Layer Is the employee
in danger of
missing an
important
deadline?
What’s critical
for an
employee to
know right
now?
What
transactions
need the
employee or
manager’s
attention?
Digital Experience Layer
Alerts
Forms
Approvals
Tasks
Reminders

20. 20
Digital Experience Layer
EXPERIENCE
SYSTEMS
GREAT
GREAT
Having Your Cake and Eating it TooIt’s the best of both worlds

21. 21
HR System
Time Management
System
Planning System
Active Directory
Payroll
IT Asset
Management System
Microservices Example

22. 22
Outcome Driven Design
#2

23. 23
Outcome Driven Design
A typical employee process – taking a day off for vacation

24. 24
Outcome Driven Design
A simple and enjoyable employee process based on intent

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#3
Future Proof Digital
Experience

26. 26
Getting the foundation right
Open & Extensible
Platform
Flexible and easy
to integrate
Support multi-channel
& multiexperience
delivery
Modernize legacy
systems

27. 27
In practice… customer
examples

28. 28
Start with a Use Case
#1

29. 29
Start at the Beginning
Employee Onboarding
This large financial institution is transforming
their employee experience from the start of the
employee lifecycle: onboarding through the first
few weeks of employment.

30. 30
The tasks and processes required to onboard can feel disjointed and frustrating
Human
Resources
Information
Technology
Your
Department
Your
Manager
New Employee
The Reality of Onboarding

31. 31
Building a great experience takes into account the full picture
Human
Resources
Information
Technology
Your
Department
Your
Manager
My Onboarding Plan
New Employee
An Employee-Centric Onboarding

32. 33
Start with High Volume/High
Impact Processes
#2

33. 34
Make Frustrating Experiences Better
Aggregating Employee Experience
This Fortune 100 Telecommunications made
it simple to engage with IT Services from the
company intranet.

34. Thank you! Brett Caldon
Co-founder and CEO
BrettCaldon
@BMCaldon