Humanizing Business Processes by leveraging E-Learning technologies

Humanizing
Business Processes:
Technologies, Trends and Insights
to succeed in the next decade

Copyright © 2013 Docebo S.p.A. All rights reserved. | To contact Docebo, please visit: www.docebo.com

WHO WE ARE
30

Global Company

Employees
Breakdown

4 Oﬃces
NORTH AMERICA

Athens, GA (USA)

EUROPE

Milan

Naples (ITALY)

MIDDLE EAST

Dubai (UAE)

FUNDS ALREADY RAISED (€)

€150K

1/3 Tech and R&D
1/3 Sales and MKTG
1/3 Operations

Angel
Round
Seeweb

400

2

B2B Clients
in 50 Countries

Market Target: Companies
500-100.000 Emplyees

€2.4M

Super
Seed

Principia II


VISION
HUMANS BECOME THE CENTER
OF THE SOCIETY, AGAIN.

HUMANS BECOME THE DRIVER
OF THE DIGITAL RENAISSANCE

AN UNTRAINED OR LESS
BUSINESS PROCESSES ARE
SUPPORTING (BUT NOT BLOCKING)
THE HUMAN CREATIVITY AND
NDIVIDUALITY

TRAINED SALES PERSON
WILL NOT FILL THE
PERFECT SALES
FUNNEL

WHY CRM VENDORS ARE NOT
ACQUIRING LMS COMPANIES?

ONLINE TRAINING
ONLINE
TRAINING
CERTIFY

ORGANIZE

USERS CAN SEE COURSES
AND TRAINING PATHS
THEY’RE ENROLLED IN

USERS CAN WATCH
AND INTERACT WITH
LEARNING OBJECTS

DELIVER

TRACK

USERS CAN EVALUATE THEIR
TRAINING ACTIVITIES
(TESTING AND ASSESSMENT)

THE SYSTEM TRACKS
THE LEARNING ACTIVITIES

What is B2B Online Training (E-Learning)?

E-Learning allows on line courses and on line training delivery with real
time tracking of training results, optimizing time and costs of traditional
learning methods.

OUR MID TERM MISSION

Online Training Platforms will be considered and adopted in the Business
like other common applications (CRMs, etc...)

Problems that Docebo can solve

H&S and
COMPLIANCE
Fast solving of
mandatory training

SALES &
MKTG
Fast deploy of online
dealers and sales
academy, clients
academy

INFORMATION
TECHNOLOGY
Integration of online
training tools in the
company applications
ecosystem

HR &
TRAINING
Fast deploy and huge
saving in budget and
logistics costs

BUSINESS
PROCESSES
Online training can be
integrated in every
business process that the
company use or deploy


HUMANIZATION OF BUSINESS PROCESSES
FROM

BUSINESS
STRATEGY

THROUGH

FOR

LIFE LONG
LEARNING

WORKFORCE
PRODUCTIVITY

FOCUS ON

PEOPLE
KPI
ORIENTED

MOVE TO

ORGANIZATIONAL
WELLNESS


E-LEARNING MARKET SIZE

$51.5B

7.9%

49.9%

49.1h

Worldwide E-Learning
Market by 2016

Annual worldwide
growth rate over the
period 2012-2016

Percentage of
online training delivered
by Best Companies
(Average is 38.5%)

Learning hours used
per Employee by
Best Companies
(Average is 38.5h)

Growth by region

What customers buy

20%

15%

16%

10%

12%
8%

5%

4%
0%

North
America

Latin
America

Western
Europe

Eastern
Europe

DRIVEN BY
RUSSIA

Asia

Middle
East

0%
Africa

Packaged
Contents

Custom Content Hosted Tools
Services
and Platforms

Installed Installed Learning
Authoting Tools
Platforms

DRIVEN BY INDIA,
CHINA, AUSTRALIA


WESTERN
EUROPE

E-LEARNING MARKET BY REGION
EASTERN
EUROPE

$6.8B

$728.8M

2013 Revenues

5.8%

2013 Revenues

16.9%

Annual growth rate

$8.1B

Annual growth rate

$1.2B

Revenues by 2016

Revenues by 2016

NORTH
AMERICA

$23.8B

2013 Revenues

4.4%

Annual growth rate

ASIA
$7.1B

9.0%

Cloud based authoring tools and
learning platforms growth rate

MIDDLE
EAST

$27.1B

Revenues by 2016

LATIN
AMERICA
2013 Revenues

AFRICA
$332.9M

Annual growth rate

15.2%

$1.4B

14.6%
$2.2B

Revenues by 2016

2013 Revenues
Annual growth rate

$443M

2013 Revenues

8.2%

2013 Revenues

17.3%

Annual growth rate

$11.5B

Revenues by 2016

Annual growth rate

$560.7M

Revenues by 2016

$512.7M

Revenues by 2016


E-LEARNING MARKET - MIDDLE EAST
REMARKABLE EXAMPLES:
Supreme Education Council (Qatar)
National Center for E-Learning and Distance
Learning (Saudi Arabia)
Sultan Qabos University (Oman)
Hamdan bin Mohammed e-University (UAE)
Mediterranean Virtual University (Jordania)

“The Public Government is
strongly committed on promoting a
Mass Digitalization process. This
means that heavy investments are
made on this initiative, and this is
true expecially for Soft Skills
training, designed to quickly and
competitively improve the
workforce. Is compliance
training the next "big thing"?
Time will tell, but lots of
regulations are already coming...”

MIDDLE EAST

Claudio Erba,
Docebo CEO & Founder

$443M

2013 Revenues

THE MARKET MAKERS IN THIS AREA ARE:

GOVERNMENT

PRIVATE
SCHOOLS

CORPORATE

8.2%

THE STRONG
EFFORT TO DIGITIZE
SCHOOL LIFE IS
DRIVING THE
MARKET IN THIS
AREA.

Annual growth rate

$560.7M

Revenues by 2016


TRAINING DEMAND BREAKTHROUGH

TOP 5000
Buyers
Rest of the
Market

30.6%

$17B
69.4%

$34B

TOTAL: $51B


INCREASING DEMAND OF TRAINING
Source: ASTD.org

G500

CONSOLIDATED

BEST

Average percentage of Formal Learning
Hours Used via Technology-Based Methods

Learning Hours Used per Employee
TRAINING BOOM
DRUING THE
RECESSION

49.9

50

60
50

45.1

41.7

40

40

38.5
33.7

30
20

30

32.0

2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011

AVG

20

2004

2005

2006

2007

2008

2009

2010

2011

BEST ORGANIZATIONS ARE EXCELLING AT WEAVING LEARNING INTO THE CORPORATE CULTURE


WHAT ARE THEY BUYING
Source: ASTD.org

CONSOLIDATED

G500

BEST

Average Percentage of Learning Content by Content Area
Management & Supervisory
Profession or Industry Speciﬁc
Processes, Procedures, Business Practices
Mandatory and Compliance
Interpresonal Skills
IT and Systems
Sales
New Employee Orientation
THE TOP THREE L&D CONTENT
AREAS 2011 WERE:
1. MANAGERIAL AND SUPERVISORY;
2. PROFESSION OR INDUSTRY-SPECIFIC;
(CUSTOM CONTENT)
3. PROCESSES, PROCEDURES, AND
BUSINESS PRACTICES.

Executive Development
Customer Service
Basic Skills
Other (Quality, Product Knowledge)
0%

5%

10%

15%

20%


WHY ARE THEY BUYING

TECHNOLOGY

PUSHING HR
DELIVERY CHANGES

A TOWERS WATSON SURVEY
MORE THAN A THIRD OF RESPONDENTS
(36%) PLAN TO MAKE A CHANGE TO
THEIR HR STRUCTURE BEFORE THE END
OF 2014

Why changing?
Change in Business Strategy
Reduce Costs
Improve Quality
Improve Operational Efficiencies

34%
37%
53%
74%

SAAS CHOICE BY SOLUTION
Organizations’ Cloud-related Projects of the next 12 months
35%

Internet Private Cloud

IaaS

31%

SaaS

TOP 4

33%

Cloud provider Assessments/Strategy Planning

30%

Technology Refresh

8%

Self Service

8%

PaaS

7%

Business Continuty/Disaster Recovery

6%

Virtualization

5%

VDI

5%


SAAS MARKET: A GREAT OPPORTUNITY
What Drove Your Move to a SaaS Model?
Speed to Implementation
Savings on capital expenditures
Savings on operational expenses
Better features compared with other Traditional Solutions
The SaaS model matches our business model better
Inability to get IT resources to support and maintain on-permises apps
Inability to get IT resources to deploy on-permises apps
SaaS applications are easier to integrate with our other applications
0.00 0.50 1.00

1.50 2.00

2.50 3.00 3.50 4.00

Source: Information Week Analytics 2010 SaaS Survey of 131 Business Technology Professional at Organizations using SaaS



49.9%

49.1h

Percentage of
online training delivered
by Best Companies
(Average is 38.5%)

Learning hours used
per Employee by
Best Companies
(Average is 38.5h)


Continuous education is considered strategic
Employers say Ongoing Eductaion has Positive Implications for the Company and the Employee
4%
NO

13%
NO

22%
NO

96%
YES

DOES ONGOING EDUCATION
HAVE A POSITIVE IMPACT ON
JOB PERFORMANCE?

78%
YES

87%
YES

FACTOR INTO PROMOTION
AND ADVANCEMENT?

AFFECT COMPENSATION
AND SALARY?

Employers recognize the impact of ongoing education and reward their employees accordingly.

SAP Business Trends

Gamification is here to stay.
Especially for millennials,
gamification is the best way
for employers to
communicate, engage, train,
attract, and retain top talent.


Integration, consolidation,
and “suite” solutions will
increase the interoperability
of systems, databases, and
tools. HR can make more
informed decisions about
workforce management
based on quality data sets
from across the entire
company.

Mobile tools become even
more prevalent from senior
management through hourly
workers. Anywhere, anytime
access to information speeds
up recruiting, boosts
productivity, and increases
efficiencies that benefit not just
employees but suppliers and
customers.


THANK YOU

2012 & 2013

LEARNING PORTAL
COMPANIES WATCH LIST
by trainingindustry.com

Best of Elearning! 2012

"Best Learning Management System
(SaaS, OpenSource, or Content Supplier
provided)" Category

Top 20 LMS

Capterra's list of 2012

THANK YOU!
Visit www.docebo.com
@docebo
claudio.erba@docebo.com


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