The document outlines a proposed partnership between Kindred Healthcare and the Washington Speakers Bureau (WSB) to develop a performance improvement learning program. It discusses Kindred's opportunity to improve consistency across its 660 sites and 54,800 employees. The solution proposes a collaborative relationship between Kindred and WSB to create an integrated curriculum blending Kindred's objectives with inspirational speakers and instructional design from WSB. Benefits include consistency, cost savings, and flexibility. Features, proposed speakers, development timeline, contracts, and next steps are also outlined.

1. Kindred’s
Performance Improvement
Learning Program Brainstorming session
Barbara Baylis, Douglas Flather, Suzanne Showers
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2. Agenda
• Kindred’s opportunity
• WSB’s capability
• Solution: a partnership
• Benefits to this approach
• Features of this approach
• Proposed speakers
• Development timeline
• Contracts
• Next steps
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3. Kindred’s Opportunity
Over 660 sites Previous Materials redesign is
54,800 employees performance planned
Consistency improvement
activities Fresh approach
needed to help staff
adopt PDSA model
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4. WSB’s capabilities
Our hallmark:
Inspiration and education from the world’s greatest minds
Beyond the Keynote:
Training and professional development
Working history with Kindred and WSB
“It’s fantastic! They loved it!” Kim Beach 2009
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5. Solution: Partnership between Kindred and WSB
A collaborative
Kindred Washington working relationship,
Performance Speakers Bureau’s fresh instructional
Improvement World Class design and media
Learning Objectives Communicators expertise
Create an integrated curriculum that blends Kindred
learning objectives with WSB’s world class communicators
and learning materials design and development expertise
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6. Benefit of WSB’s Solution
Consistency and reliability:
All learners receive the same instruction and inspiration
Cost savings:
Create once - unlimited distribution within Kindred
Very low cost-per-learner ratio for high quality learning
Flexibility:
We can build in options for different audiences
Different emphasis for senior leaders, department heads,
care delivery etc.
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7. Features
1 2 3 4 5 6
Live session Teaching video Debrief and Video case Kindred facility Closing
opening with featuring high teaching led by study based on leader guides a motivational
the facility profile speaker the facility real world performance video delivered
leader from WSB leader scenarios within improvement by Kindred VIP
Kindred exercise or WSB speaker
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8. Proposed Speakers
Donna Shalala: Michael Leavitt: Regina Herzlinger: Gary Heil:
Former Secretary, Health and U.S. Secretary, Health and Consumer-driven healthcare Founder, Center for Innovative
Human Services Human Services( 2005-2009) advocate Leadership
Respected for her leadership A powerful voice for global Regina Herzlinger is one the Gary Heil, an internationally
ability in the public and private health diplomacy, Michael country’s most respected health recognized expert on service and
sectors, Donna Shalala is a Leavitt shares his insights into care analysts, widely recognized for leadership, helps organizations
leading voice on health care how the public and private the groundbreaking role she has see things as they really are—not
reform and education issues. sectors must join to solve the played in pointing the way toward a as people wish they were—in
health care crisis. bold new health care plan. order to create lasting change.
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9. Development timeline
preliminary “dream” and detailed design delivery and
planning and high-level and deploy 1st
paperwork design development segment
Q3 2009 Q4 2009 Q1 2010 Q2 2010
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10. Contracts
1 2
Get started Full production
2009 2010
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11. Next steps
1. Present to Kindred stakeholders
2. Draft and execute agreement
3. Get started
4. Deliver and deploy
5. Monitor and measure results
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