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07/05/15
ACE solution, Insurance Claims And
Investigation(Division of ASPL) 1
*General Insurance –
Individual / Corporate Medi-claim Policy.
Personal Accident Policy, Critical illness Policy,
other Health Insurance Policy.
Copyright 2010 © Ace solution Nagpur.
Frauds by Treating DoctorFrauds by Treating Doctor
Frauds by InsuredFrauds by InsuredFrauds at Hospital / Diagnostic levelFrauds at Hospital / Diagnostic level
07/05/15
ACE solution, Insurance Claims And
Investigation(Division of ASPL) 2
A
G
E
N
T
a) Concealing or non-disclosure of material fact
– PED
b) Nexus between Insured and agent.
c) Nexus between agent and treating doctor.
d) Non-disclosure of exact onset of disease.
e) Manipulation / Fabrication of documents
f) Duplicate / Fraudulent Medicine Bills From
Medical Store
g) Over stay and inflated bills of hospital.
07/05/15
ACE solution, Insurance Claims And
Investigation(Division of ASPL) 3
 It will reduces
 Claim ratio
 Saving, money saved is earned.
 Directly and indirectly appropriate service
available to claimant ( in hospital)
Unnecessary claim amount reduces beneficial to
company as well as to insured.
 Increased credibility in market.
 Reformative action for better society.
07/05/15
ACE solution, Insurance Claims And
Investigation(Division of ASPL) 4
 COST-EFFECTIVE
 Team of Doctors/Medicals professional Having
Domain Knowledge Of Process Of Claims And
Investigations
 Services Medical Expert’s opinion provided on
critical / complicated cases.
 Team of medico legal experts having domain
knowledge of process of claims and investigations.
 Single contact person/ medical professional in office
for all queries.
07/05/15
ACE solution, Insurance Claims And
Investigation(Division of ASPL) 5
 We can provide Medical Expert’s opinion with nominal
charges in complicated cases.
 In cases of PA claims and Death Claims, copies of MLC,
Panchnama and FIR and even Post Mortem Reports with
sketch or photograph of Accident site, movies of accident sites
can be provided at nominal charges
07/05/15
ACE solution, Insurance Claims And
Investigation(Division of ASPL) 6
 Akola Amravati Buldana Yavatmal
Washim, Aurangabad Beed Hingoli Jalna
Latur
 Nanded Osmanabad Parbhani , Mumbai
Mumbai Suburban District
 Thane Raigad Ratnagiri Sindhudurg,
Bhandara Chandrapur Gadchiroli Gondia
 Nagpur Wardha , Ahmednagar Dhule
Jalgaon Nandurbar
 Nashik, Kolhapur Pune Sangli Satara
Solapur.
07/05/15
ACE solution, Insurance Claims And
Investigation(Division of ASPL) 7
 Chambal Division Morena Sheopur Bhind
 Gwalior Division Ashoknagar Shivpuri Datia Guna
Gwalior
 Indore Division Alirajpur Barwani Burhanpur Dhar
Indore Jhabua Khargone
 Jabalpur Division Balaghat Chhindwara Jabalpur
Katni Mandla Narsinghpur Seoni
 Narmadapuram Division Betul Harda Hoshangabad
 Rewa Division Rewa Satna Sidhi Singrauli
 Sagar Division Chhatarpur Damoh Panna Sagar
Tikamgarh
 Shahdol Division Anuppur Shahdol Umaria Dindori
 Ujjain Division Agar Malwa Dewas Mandsaur
Neemuch Ratlam Shajapur Ujjain
07/05/15
ACE solution, Insurance Claims And
Investigation(Division of ASPL) 8
 MIRZAPUR , ALLAHABAD ,
 VARANASI , KANPUR ,
 LUCKNOW , JHANSI ,
 KANPUR DEHAT , FATEHPUR ,
 PATNA , HAZIPUR ,
 BIHARSARIFF.
07/05/15
ACE solution, Insurance Claims And
Investigation(Division of ASPL) 9
Any Location
Corporate individual on line cases- Rs. 1800/-
(only at listed city.)
Corporate individual reimbursement Rs.3500/-
With all expenses no other charges or cost within our location.
07/05/15
ACE solution, Insurance Claims And
Investigation(Division of ASPL) 10
Any Location :
Individual reimbursement Medi-claim policy or any such health
insurance policy - Rs.3500/- (including of all taxes ) within our
location.
Critical illness - Rs. 3000/-
• Individual on line cases - Rs. 1800/- (only at listed city.)
 Other than listed city
 Fees is same ; EXCLUDING EXPENSES OF LODGING, BOARDING,
TRAVELING AND FOOD OUT-SIDE listed LOCATION.
SUCH EXPENSES WILL BE BEARED BY COMPANY WHO ALLOTTED THE CASE.
07/05/15
ACE solution, Insurance Claims And
Investigation(Division of ASPL) 11
No Other out of pocket expenses like
Conveyance charges, Xerox/Courier,
Expert Opinion, Second City Visit
charges and Miscellaneous charges to be
extra at actual.
 Except in case allotted out side the area
specified.
07/05/15
ACE solution, Insurance Claims And
Investigation(Division of ASPL) 12
10 cases per month Individual .
20 cases per month Corporate.
* FEES quota-Ted we will decide on no. of
cases.
07/05/15
ACE solution, Insurance Claims And
Investigation(Division of ASPL) 13
 General Manager – Dr. Y.M.Bhargava
Qualification : BHMS; BA(eng.lit.); LLB (Pune Univ.) PGDF&RL
Experience : 3yrs.
 Asst. Manager : Mr. Anand Gandhi.
Qualification : B.com.
Experience : 8yrs. As MT. computer application.
 3 Executives : 1) one-B.Pharma.
2) one-LLB
3) one- B.com.
2 peons : 10th
passed.
07/05/15
ACE solution, Insurance Claims And
Investigation(Division of ASPL) 14
   Dr. Sitaram Singh    Adv.Mukund
Rajgude
   Dr. Artee Gandhi    Anand Gandhi
   Dr. Sanjay Pol    Mr.Sanjay Batunge.
   Dr.Vijay Sutar    Pankaj M. Bhargava
   Dr.Mantri    Rajesh Pariyani
   Dr. Navneet Bhisekar    Praveen kumar
   Dr. Prashant Kulkarni    Dharmendra Singh
   Dr. Rajesh Sur    Anil Patil
 Dr. Mrs. Vandana Kullarni   Nikhil Kurmwnshi
 Dr.Pankaj Gandhi.    Vinay Suryavanshi
 Dnyaneshwar Aute   sam
 Dinkar Kshirsagar Hansdhwaj Ahirrao
 Ganesh Abhange Pathak
 Vijay Patil. Pankaj Munoth.
.
07/05/15
ACE solution, Insurance Claims And
Investigation(Division of ASPL) 15
 Dig out PED in high value insurance claim case.
Bonus on repudiation of high value insurance
claim cases.
 Fees will be 1% on sum insured or claim amount
or as per pre approval of insurance company
only on repudiation of cases.
 Other terms and condition in claim investigation
as per insurance company who allotting cases or
as in agreement.
07/05/15
ACE solution, Insurance Claims And
Investigation(Division of ASPL) 16
07/05/15
ACE solution, Insurance Claims And
Investigation(Division of ASPL) 17
…..you look bravely!

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Insurance Claims Investigation Guide

  • 1. 07/05/15 ACE solution, Insurance Claims And Investigation(Division of ASPL) 1 *General Insurance – Individual / Corporate Medi-claim Policy. Personal Accident Policy, Critical illness Policy, other Health Insurance Policy. Copyright 2010 © Ace solution Nagpur.
  • 2. Frauds by Treating DoctorFrauds by Treating Doctor Frauds by InsuredFrauds by InsuredFrauds at Hospital / Diagnostic levelFrauds at Hospital / Diagnostic level 07/05/15 ACE solution, Insurance Claims And Investigation(Division of ASPL) 2 A G E N T
  • 3. a) Concealing or non-disclosure of material fact – PED b) Nexus between Insured and agent. c) Nexus between agent and treating doctor. d) Non-disclosure of exact onset of disease. e) Manipulation / Fabrication of documents f) Duplicate / Fraudulent Medicine Bills From Medical Store g) Over stay and inflated bills of hospital. 07/05/15 ACE solution, Insurance Claims And Investigation(Division of ASPL) 3
  • 4.  It will reduces  Claim ratio  Saving, money saved is earned.  Directly and indirectly appropriate service available to claimant ( in hospital) Unnecessary claim amount reduces beneficial to company as well as to insured.  Increased credibility in market.  Reformative action for better society. 07/05/15 ACE solution, Insurance Claims And Investigation(Division of ASPL) 4
  • 5.  COST-EFFECTIVE  Team of Doctors/Medicals professional Having Domain Knowledge Of Process Of Claims And Investigations  Services Medical Expert’s opinion provided on critical / complicated cases.  Team of medico legal experts having domain knowledge of process of claims and investigations.  Single contact person/ medical professional in office for all queries. 07/05/15 ACE solution, Insurance Claims And Investigation(Division of ASPL) 5
  • 6.  We can provide Medical Expert’s opinion with nominal charges in complicated cases.  In cases of PA claims and Death Claims, copies of MLC, Panchnama and FIR and even Post Mortem Reports with sketch or photograph of Accident site, movies of accident sites can be provided at nominal charges 07/05/15 ACE solution, Insurance Claims And Investigation(Division of ASPL) 6
  • 7.  Akola Amravati Buldana Yavatmal Washim, Aurangabad Beed Hingoli Jalna Latur  Nanded Osmanabad Parbhani , Mumbai Mumbai Suburban District  Thane Raigad Ratnagiri Sindhudurg, Bhandara Chandrapur Gadchiroli Gondia  Nagpur Wardha , Ahmednagar Dhule Jalgaon Nandurbar  Nashik, Kolhapur Pune Sangli Satara Solapur. 07/05/15 ACE solution, Insurance Claims And Investigation(Division of ASPL) 7
  • 8.  Chambal Division Morena Sheopur Bhind  Gwalior Division Ashoknagar Shivpuri Datia Guna Gwalior  Indore Division Alirajpur Barwani Burhanpur Dhar Indore Jhabua Khargone  Jabalpur Division Balaghat Chhindwara Jabalpur Katni Mandla Narsinghpur Seoni  Narmadapuram Division Betul Harda Hoshangabad  Rewa Division Rewa Satna Sidhi Singrauli  Sagar Division Chhatarpur Damoh Panna Sagar Tikamgarh  Shahdol Division Anuppur Shahdol Umaria Dindori  Ujjain Division Agar Malwa Dewas Mandsaur Neemuch Ratlam Shajapur Ujjain 07/05/15 ACE solution, Insurance Claims And Investigation(Division of ASPL) 8
  • 9.  MIRZAPUR , ALLAHABAD ,  VARANASI , KANPUR ,  LUCKNOW , JHANSI ,  KANPUR DEHAT , FATEHPUR ,  PATNA , HAZIPUR ,  BIHARSARIFF. 07/05/15 ACE solution, Insurance Claims And Investigation(Division of ASPL) 9
  • 10. Any Location Corporate individual on line cases- Rs. 1800/- (only at listed city.) Corporate individual reimbursement Rs.3500/- With all expenses no other charges or cost within our location. 07/05/15 ACE solution, Insurance Claims And Investigation(Division of ASPL) 10 Any Location : Individual reimbursement Medi-claim policy or any such health insurance policy - Rs.3500/- (including of all taxes ) within our location. Critical illness - Rs. 3000/- • Individual on line cases - Rs. 1800/- (only at listed city.)
  • 11.  Other than listed city  Fees is same ; EXCLUDING EXPENSES OF LODGING, BOARDING, TRAVELING AND FOOD OUT-SIDE listed LOCATION. SUCH EXPENSES WILL BE BEARED BY COMPANY WHO ALLOTTED THE CASE. 07/05/15 ACE solution, Insurance Claims And Investigation(Division of ASPL) 11
  • 12. No Other out of pocket expenses like Conveyance charges, Xerox/Courier, Expert Opinion, Second City Visit charges and Miscellaneous charges to be extra at actual.  Except in case allotted out side the area specified. 07/05/15 ACE solution, Insurance Claims And Investigation(Division of ASPL) 12
  • 13. 10 cases per month Individual . 20 cases per month Corporate. * FEES quota-Ted we will decide on no. of cases. 07/05/15 ACE solution, Insurance Claims And Investigation(Division of ASPL) 13
  • 14.  General Manager – Dr. Y.M.Bhargava Qualification : BHMS; BA(eng.lit.); LLB (Pune Univ.) PGDF&RL Experience : 3yrs.  Asst. Manager : Mr. Anand Gandhi. Qualification : B.com. Experience : 8yrs. As MT. computer application.  3 Executives : 1) one-B.Pharma. 2) one-LLB 3) one- B.com. 2 peons : 10th passed. 07/05/15 ACE solution, Insurance Claims And Investigation(Division of ASPL) 14
  • 15.    Dr. Sitaram Singh    Adv.Mukund Rajgude    Dr. Artee Gandhi    Anand Gandhi    Dr. Sanjay Pol    Mr.Sanjay Batunge.    Dr.Vijay Sutar    Pankaj M. Bhargava    Dr.Mantri    Rajesh Pariyani    Dr. Navneet Bhisekar    Praveen kumar    Dr. Prashant Kulkarni    Dharmendra Singh    Dr. Rajesh Sur    Anil Patil  Dr. Mrs. Vandana Kullarni   Nikhil Kurmwnshi  Dr.Pankaj Gandhi.    Vinay Suryavanshi  Dnyaneshwar Aute   sam  Dinkar Kshirsagar Hansdhwaj Ahirrao  Ganesh Abhange Pathak  Vijay Patil. Pankaj Munoth. . 07/05/15 ACE solution, Insurance Claims And Investigation(Division of ASPL) 15
  • 16.  Dig out PED in high value insurance claim case. Bonus on repudiation of high value insurance claim cases.  Fees will be 1% on sum insured or claim amount or as per pre approval of insurance company only on repudiation of cases.  Other terms and condition in claim investigation as per insurance company who allotting cases or as in agreement. 07/05/15 ACE solution, Insurance Claims And Investigation(Division of ASPL) 16
  • 17. 07/05/15 ACE solution, Insurance Claims And Investigation(Division of ASPL) 17 …..you look bravely!

Editor's Notes

  1. Selling your ideas is challenging. First, you must get your listeners to agree with you in principle. Then, you must move them to action. Use the Dale Carnegie Training® Evidence – Action – Benefit formula, and you will deliver a motivational, action-oriented presentation.
  2. Open your presentation with an attention-getting incident. Choose an incident your audience relates to. The incidence is the evidence that supports the action and proves the benefit. Beginning with a motivational incident prepares your audience for the action step that follows.
  3. To complete the Dale Carnegie Training® Evidence – Action – Benefit formula, follow the action step with the benefits to the audience. Consider their interests, needs, and preferences. Support the benefits with evidence; i.e., statistics, demonstrations, testimonials, incidents, analogies, and exhibits and you will build credibility.