GoalGorilla build with Open Social one of the biggest Distributions in Drupal. This distribution builds the foundation for over 1000 communities world wide. We build ourselfs some big communities for clients like the UN, Greenpeace, the Dutch Government and others. All of this clients have a very specific profile and very specific needs. All of them are from different sectors: From NGOs, to Goverment organizations, Voluntary platforms, learning platforms and much more. As well all of our clients have at core a community the goals of the community and the key features for them to reach those goals are different every time. As much as we can rely on the distribution to cover the basics and a even more, every client is different and most bigger communities needs customizations to make the step from a good to a great community. With every new client new challenges arise. With this talk I want to share some of the insights we gathered over the last 3 years, talk about how to navigate the pitfalls of customizing a Distribution and show how we fit different platforms to the specific requirements of different clients. This talk is for: - Developers who use or want to use Open Social (We will discuss some modules we use and technical choices, but it will not be primarily a technical talk) - Professionals working with online communities - Project managers or Designers that need to conceptualize projects that are based on a Distribution https://drupalcampkyiv.org/node/77

1. HOW WE CREATE GREAT
COMMUNITIES FOR EVERY
ORGANIZATION WITH OPEN
SOCIAL
FROM DISTRO TO CUSTOM

2. Scrum Master at GoalGorilla
Project manager for the Open Social
Enterprise team
moritz@goalgorilla.com
Moritz Arendt

3. More platforms?
After winning the DIA we got
many requests to implement
the social platform.
We decided to create a
standard, that would be easy
to implement for a variety of
uses: Open Social as idea was
born.

4. Our solution
We believe there is a
better way to connect
your members,
volunteers, employees,
and customers.
Meet Open Social™,
our open community
building platform.
1.000+ active installations* (click image for intro video)
*drupal.org/project/usage/social

5. 1. How to set up online
communities for success
2. How to set up successful
projects
3. How we implemented that for
specific projects
What we will cover today

6. Which factors do make a
great community?

7. Relevant aspects for Online
Communities
● Engagement
● Ease of use
● Access to the right features at the right time
● Valuable content

8. Community is key
● Connect people
● Show relevant content in the right context
● Give a clear path with clear actions

10. How we set up our
community Distribution
for success

11. Trade-off: Flexibility vs
Streamlinedness

12. Notifications as an example
● Simple setup
● Sandbox system to extend the notifications
● User has agency over the frequency

13. https://www.policykitchen.com

14. Events as an example
● Core is about setting a time and place and enable
people to enroll
● Can be extended on Site manager level and on User
level
● Creates specific experience for specific cases

16. How to set up a Distro
project

17. Set up is key
● A winning project starts with sales
● Understand you client
● Understand your Tools
● Start with a workshop

19. Guidelines during implementation
● Evaluate the client needs vs user needs
● Use the community.
● Work not against the distro but with it

20. How we implemented that
for specific projects
● Crowd innovation module -
Foraus
● Building a franchise -
Greenpeace
● Find your niche - UN projects

21. Creating new knowledge:
Crowd Innovation and
co-development with
Foraus

22. Foraus
a non-profit Swiss Think Tank
that shapes foreign policy
through the ideas of young
minds
Case study

23. Crowd Innovation
The Crowd Innovation feature provides a space for
collaborative problem solving. Users can host a challenge,
which is solved by users.
This approach can be split into multiple phases.

29. https://www.policykitchen.com

30. Building a franchise:
Greenpeace
Creating maximum value with
Distribution

32. Niche projects:
Find your vertical and
build for it

33. 1. Title goes here
Subtitle goes here
Normal text

34. Global Dev Hub
United Nations

35. Course Module
The Course Module provides the possibility to guide users
through content on the platform. The user can explore
topics step by step.

38. Relevant Content:
Resource library
https://master-7rqtwti-vncdokyquw6mc.eu.p
latform.sh/search/resources

40. Take aways

41. ● Have a long term strategy with the
client and with the tool
● Empower organizations with an open
platform to build their own community
● Design for the specifcs of your target
group
Take aways

42. Questions?

43. Thank you for your attention!
Get in touch with them
moritz@getopensocial.com
Twitter: @m0rror
LinkedIn: Moritz Arendt
Updates @OpenSocialHQ
Relevant links
getopensocial.com Open Social website
drupal.org/project/social Drupal Project page
demo.getopensocial.com Demo environment
goalgorilla.com/en Agency Website
thxproject.com DAICO THX Website