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What happens when
everything is connected
to everything.
Duncan/Channon  RE:DESIGN Conference  27 October 2012
                                                        2




the plan
Quick intro
Part 1 – New context
Part 2 – New practices
Discussion
Duncan/Channon  RE:DESIGN Conference  27 October 2012
                                                        9




What happens when everything
is connected to everything.
Digital technology and the social web have collapsed
the practice (or at least the impact) of brand
ID management, marketing, and UX design into
a creative singularity.

Identity + product + marketing
Part 1 – New context
Paradigm shift.
No room for suck.
Fragmentation > Coherence.
See Clay Shirky’s TED Talk on “the transformed media landscape.”
the truth
is coming out
one way
or another
Duncan/Channon  RE:DESIGN Conference  27 October 2012
                                                        13


Brands that work. (Stop sucking.)




Read Umair Haque on “awesomeness.”
Duncan/Channon  RE:DESIGN Conference  27 October 2012
                                                                                  14




2008                                                    2015
iPhone turns one year old.                              Smartphones?
No such thing as tablet.                                TV?
Twitter at one million users.                           Robots?
Today 100 million.                                      The internet of things?
                                                        Everything connected.
Facebook passes MySpace
as the leading social network
with 100 million users.
Today one billion.
Duncan/Channon  RE:DESIGN Conference  27 October 2012
                                                        15


Who’s driving?


Branding agency
Ad agency
Media planning/buying
PR agency
Design firm
Digital agency
Product design
Analytics
Social media snake oil
etc.
Duncan/Channon  RE:DESIGN Conference  27 October 2012
                                                                                 16


Brand / purpose driven




 Brand idea / brand purpose                             Campaigns + programs
 Overarching and enduring.                                      Designed to fit
 Allows for flexibility                                   audience and context
 and provides coherency.                                  – time, medium, etc.


                                                                     Brand ID
                                                             Brand expression
                                                             Brand experience
                                                                 Brand action
Part 2 – New practices
Be agile.
Build a network.
Guanxi.
Be yourself.
Duncan/Channon  RE:DESIGN Conference  27 October 2012
                                                            20


Agile creation




BBH: So what exactly might ‘Adaptive Brand Marketing’ be?
Duncan/Channon  RE:DESIGN Conference  27 October 2012
                                                                                   22


Agile creation



                                                                Where and how do
                                                            we reach those people?
                                                                In what sequence?
What are the near                                                            comms
and long-term concerns
of the business?                                                     What are the
account                                                     executional/realization
                                                                    opportunities?
Who are we talking to?                                                   production
What are they
prepared to hear?                                                      What is the
strategy                                                                  creative
                                                                      opportunity?
                                                                            creative




BBH: So what exactly might ‘Adaptive Brand Marketing’ be?
Duncan/Channon  RE:DESIGN Conference  27 October 2012
                                                        18




The CD (you) =
Part product master
Own the project backlog, create user stories
Part scrum master
Manage the team, remove roadblocks
build
Duncan/Channon  RE:DESIGN Conference  27 October 2012
                                                                      24




your
network
Paddy Ashdown: “The paradigm structure of our time is the network.”
Vulgarity · Modesty · Comedy
Duncan/Channon  RE:DESIGN Conference  27 October 2012
                                                        32


As ever…




Be useful.
Be interesting.
Be quick.
Discussion
You buying any of that?
Duncan/Channon  RE:DESIGN Conference  27 October 2012
                                                                                                      34


Discussion


The creative process                                    Project management

An iterative design process versus getting              New clients, starting from scratch.
everything right all at once.                           (Pre-guanxi). Selling a discovery phase.

Who leads? The CD relative to other                     Client dashboards, regular check-ins.
directors in the organization – planning,
creative technology, media, account.                    Working through silos within our
                                                        clients’ organizations.
All the makers in one place, including
devs. Challenges when you don’t.                        Working from a given budget or burn
                                                        rate versus “estimating.” How much does
Importance of having a sketch of the                    a website cost? An identity?
long-term and iterating that as well. Two
paths running simultaneously – near-term                Tracking hours vs value. Eesh.
sprint and long-term vision.
                                                        Setting aside budget for harebrained ideas,
Critical importance of measurement/                     experimentation?
feedback.
Thanks.
—
@mlemme
mlemme@duncanchannon.com

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What happens when everything is connected to everything.

  • 1. What happens when everything is connected to everything.
  • 2. Duncan/Channon  RE:DESIGN Conference  27 October 2012 2 the plan Quick intro Part 1 – New context Part 2 – New practices Discussion
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  • 9. Duncan/Channon  RE:DESIGN Conference  27 October 2012 9 What happens when everything is connected to everything. Digital technology and the social web have collapsed the practice (or at least the impact) of brand ID management, marketing, and UX design into a creative singularity. Identity + product + marketing
  • 10. Part 1 – New context Paradigm shift. No room for suck. Fragmentation > Coherence.
  • 11. See Clay Shirky’s TED Talk on “the transformed media landscape.”
  • 12. the truth is coming out one way or another
  • 13. Duncan/Channon  RE:DESIGN Conference  27 October 2012 13 Brands that work. (Stop sucking.) Read Umair Haque on “awesomeness.”
  • 14. Duncan/Channon  RE:DESIGN Conference  27 October 2012 14 2008 2015 iPhone turns one year old. Smartphones? No such thing as tablet. TV? Twitter at one million users. Robots? Today 100 million. The internet of things? Everything connected. Facebook passes MySpace as the leading social network with 100 million users. Today one billion.
  • 15. Duncan/Channon  RE:DESIGN Conference  27 October 2012 15 Who’s driving? Branding agency Ad agency Media planning/buying PR agency Design firm Digital agency Product design Analytics Social media snake oil etc.
  • 16. Duncan/Channon  RE:DESIGN Conference  27 October 2012 16 Brand / purpose driven Brand idea / brand purpose Campaigns + programs Overarching and enduring. Designed to fit Allows for flexibility audience and context and provides coherency. – time, medium, etc. Brand ID Brand expression Brand experience Brand action
  • 17. Part 2 – New practices Be agile. Build a network. Guanxi. Be yourself.
  • 18.
  • 19. Duncan/Channon  RE:DESIGN Conference  27 October 2012 20 Agile creation BBH: So what exactly might ‘Adaptive Brand Marketing’ be?
  • 20. Duncan/Channon  RE:DESIGN Conference  27 October 2012 22 Agile creation Where and how do we reach those people? In what sequence? What are the near comms and long-term concerns of the business? What are the account executional/realization opportunities? Who are we talking to? production What are they prepared to hear? What is the strategy creative opportunity? creative BBH: So what exactly might ‘Adaptive Brand Marketing’ be?
  • 21. Duncan/Channon  RE:DESIGN Conference  27 October 2012 18 The CD (you) = Part product master Own the project backlog, create user stories Part scrum master Manage the team, remove roadblocks
  • 22. build Duncan/Channon  RE:DESIGN Conference  27 October 2012 24 your network Paddy Ashdown: “The paradigm structure of our time is the network.”
  • 23.
  • 24. Vulgarity · Modesty · Comedy
  • 25. Duncan/Channon  RE:DESIGN Conference  27 October 2012 32 As ever… Be useful. Be interesting. Be quick.
  • 27. Duncan/Channon  RE:DESIGN Conference  27 October 2012 34 Discussion The creative process Project management An iterative design process versus getting New clients, starting from scratch. everything right all at once. (Pre-guanxi). Selling a discovery phase. Who leads? The CD relative to other Client dashboards, regular check-ins. directors in the organization – planning, creative technology, media, account. Working through silos within our clients’ organizations. All the makers in one place, including devs. Challenges when you don’t. Working from a given budget or burn rate versus “estimating.” How much does Importance of having a sketch of the a website cost? An identity? long-term and iterating that as well. Two paths running simultaneously – near-term Tracking hours vs value. Eesh. sprint and long-term vision. Setting aside budget for harebrained ideas, Critical importance of measurement/ experimentation? feedback.