What does it take to create serious change in a world where technology is constantly evolving and the pressure to do more, faster, is a constant weight on our shoulders? Analyst Brian Solis is back by popular demand and he's armed with fresh research and a passion to inspire the next generation of digital change agents. According to Brian, if you are waiting for change 'you are on the wrong side of innovation'. Get ready to walk away feeling inspired and hungry to kick start a digital revolution at your work, thanks to this intelligent, considered presentation.

1. The New Face of Change
@briansolis

2. Google Play Store = 3.3 million apps.
Apple’s App Store =2.2 million.

3. This is a
time to…
But, what does it mean
to be innovative?

4. ?
We were taught to
Even though they were
developed for a different time.

5. Iteration vs. Innovation
Lightbulbs are not the
result of the continuous
improvement of candles.

11. Let’s brainstorm! I’ll pretend that
you have brilliant ideas and you
can pretend that I care about them
while we play on our devices.

13. When it comes to real
innovation…
THERE IS
NO BOX

19. Innovation
Begins with a
Shift in Human
Perspective
and Mindset

20. We are not
Our Users
Business
User installs
Traffic
Ranking
Conversion
Costs/Profit
Incremental Improvements
Users
Values
Personalization
Lifestyle
Convenience
Immediacy
Objectives
ExperienceDivide

21. Businesses that mapped
the customer journey within
the last year.
Down (54%) from 2016.
Roadmaps are developed
and investments in CX are
made without
understanding customers.
%

24. The line between reality
and virtual reality is
blurring. Customers want
to feel like physical
spaces are designed for
their digital lifestyle.

26. Once you feel a truly personal experience, it becomes the
new standard for engagement. You, and other customers
like you, don’t go back. Every business now needs to
recognize that apps that put people at the center of the
experience become the standard for every business.

27. UX = CXUser experience is directly linked to customer experience
and they are they keys to engagement and loyalty.

29. Innovation begins with us
The distance between here and the future is only
separated by a vision for what’s possible and
improbable and what we do to make it reality.

30. Curious.
Observant.
Creative.
Empathetic.
Bold.
Resilient.
BE…

31. Begin with the insights that
matter to users (UX) and the
outcomes that matter to the
business…otherwise iteration
and incrementalism can
masquerade as innovation.

33. When it comes to change,
leaders can come from
anywhere. That’s why
heroes are so special. They
rise up in time of need.
You and others like you
literally represent the
voice of the user.

34. You are
the face
of change.

35. Brian Solis
bsolis@prophet.com
Altimeter Group, a Prophet Company
briansolis.com. | @briansolis
Linkedin.com/influencer/briansolis. | Facebook.com/thebriansolis