450 of the world's airlines are using the latest in tracing technology to save millions and eliminate one of the biggest frustrations of customers today - lost luggage. Join Richard Fisher, an airline tech expert who’s been working alongside the big brands to build a unique application that means every single, travelers' bag is traced. How good does that sound? But what's next on the horizon? Richard will also take us into the world of biometrics and futuristic airports where queues are a thing of the past and digital passports will become the norm.

2. +1.2Bn
passenger
growth
$4.2Bn
down to
And it’s getting even better
with...
IATA compliance R753
airlines must track & manage bags from check-
in to final destination by June ’18
SITA Baggage Management
• Leading technology sponsored by IATA
• WorldTracer: 440 airlines and ground
handlers
• Leader in Self BagDrop: Brisbane,
Melbourne, Changi
mishandled bag cost
to the industry in 2007
$2.3Bn in 2016

3. How smart apps are making air
travel easier, every step of the way
Richard Fisher
Senior Portfolio Manager
Application Assurance

4. • Airlines investment in APM 2018-20
• Key business drivers for APM
• Airline business operations priorities
38%
42%
20%
Major program
R&D/ Pilot program
No plans
0% 20% 40% 60% 80% 100%
Increases competitive
advantage
Drives increased revenue
Increases operational
efficiency
Service improvement
Very important Important Not important
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Other
Baggage reclaim
Bag-drop
Cabin services
Security
Boarding
Loyalty program
Check-in
Booking
Implemented By 2020 No plans
Source: SITA 2017 airline IT trends survey
Application Assurance
road-map priority

5. Baggage Management Systems
Tracking event for IATA 753
Real-time location
of baggage is #1
passenger request
• Multiple stakeholders who take custody
of the baggage.
• Stakeholders need a single view of all
events to be able to track and trace – so
they share their data with the community
• SITA provides a central data repository
and IT services for tracking, tracing,
management and claims with APIs,
Apps, Tablets.
TRANSIT
next-gen bag tracing

6. | Presentation Title | Confidential | © SITA 2016 6
KPIs for user actions i.e. “new
delayed bag claim”
SLA compliance?
Any build-up or change
in last 24hrs?

7. Alarm >100%
baseline delayed bags
per Airport
Alarm > 100%
baseline lost bags
Alarm > 100%
baseline Damaged
bags per airport
Alarm > 100%
baseline Bags
forwarded by airport

8. Airport Management Solution
• Central repository of flight data
• Departure sequencing & Runway
management
• Fixed resources management
• Staff and Equipment management
• Passenger communications
• Turnaround management and
Collaborative Decision Making
APM drivers
• High availability for business
critical system with complex
systems integration
• Variable load and real-time
performance
• Distributed on-premise systems
hosted on 3rd party infrastructure
Up next on our APM road-map

9. • Secure digital token
• Biometric scanning
• IoT tags and sensors
A Look into The Future
Always on real-time
travel experience
It’s important who you journey with...