What's next for digital transformation? The pandemic created a landscape that will continue to encourage innovation and technological adoption.

1. Post COVID-19
What's next for digital
transformation?

2. When Covid-19 struck, it forced societal
changes around the globe.
Here are the key changes
we have seen in the
business world.

3. Businesses have been forced to acknowledge that
introducing technology into their working systems does not
require perfection. Organizations across different industries
have been able to adapt to these changes significantly
faster than expected. According to research conducted by
Mckinsey, respondents indicated that their companies were
able to adopt digital changes 20-25 times faster than they
would have expected.
Greater investment and
prioritization of technology
01

4. With many businesses struggling to navigate the challenging
environment that the pandemic has created, no one wants
to deal with high turnover that can come from low
employee satisfaction and the costs that come with hiring
regular new employees. Instead, paying attention to the
importance of creating a positive digital experience for
employees has an immense benefit for businesses.
Paying attention to
employee and customer
experiences on technology
02

5. This push towards digital transformation has also resulted in many
organizations beginning to go through a ‘spring cleaning’ process of
organizing their technology investments. In the pre-covid world, when
businesses might have only called upon their digital capabilities
occasionally, it is easy for redundancies or gaps in services to be
overlooked by both employees and business leaders. The reliance on
technology caused by the pandemic, however, has forced people to look
carefully at the technology investments they have and how they line up
with what they need to effectively run a digitally-focused business.
Inspiring a ‘spring cleaning’ of
technology to streamline
investments
03

6. When Covid-19 struck, it forced societal changes around the
globe. Nearly overnight, governments issued orders that limited
large gatherings of people, restricted in-person business
operations, and encouraged people to work from home as much
as possible.
Post COVID-19: What's
next for digital
transformation?
READ MORE ON OUR BLOG

7. As customers have increasingly called for contactless services, brands
have also experienced a tremendous push towards automation, which
has enhanced their ability to create this experience for customers. The
fewer processes that must be handled directly by employees, the easier
it is for brands to create positive, safe experiences for their customers.
Increase in use of automation to
improve the customer experience
and build contactless services
04

8. Prior to the pandemic, many businesses viewed technology as a
means to save money and reduce unnecessary spending. When
data can be analyzed and emails automatically sent when
triggered, for example, it frees up the sales team and marketing
team to focus on other tasks that cannot be handled through
automation and technology. However, a digital transformation also
offers businesses tremendous opportunities to innovate and find
their way to the front of their industry.
Viewing technology as a
means to innovate and thrive
05

9. In response to the greater emphasis on digital
capabilities, the critical nature of cybersecurity has
become an important part of the digital transformation.
With businesses across industries relying on technology
and software to help them provide key services for
their customers and students while also engaging with
their colleagues about critical projects, keeping that
information secure has become a top priority.
Greater investment in
cybersecurity
06

10. It is likely that many of these changes are here to stay. Since the
pandemic forced brands to eliminate many of the barriers that
once stood in their way of digital adoption, such as network
security to allow employees to work remotely, it will be significantly
easier for companies to operate on a remote basis. Companies
have already made key investments to help them protect their
digital security while also building a technology stack that allows
employees to work from their home office.
The digital transformation
after the pandemic
07

11. Technology offers businesses across industries incredible potential to
engage with people around the world at a moment’s notice. Prior to the
pandemic, many organizations were just beginning to see the potential
that many of these capabilities offered their businesses. However, when in-
person meetings and work was limited in response to Covid-19, they quickly
realized just how powerful technology can be. The pandemic helped to
accelerate the digital transformation and created a landscape that will
continue to encourage innovation and technological adoption moving
forward.
The pandemic has changed the
world's digital transformation
08

12. Our team of experts will help you identify the key
milestones, the resources and accompany you towards a
successful execution.
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