Smartworking @ Microsoft Pino Mercuri Microsoft Italia SOCIAL HRM MATTERS ETAss Annual Event 22 Maggio 2014

1. Smartworking
@Microsoft
PresentandFuture
Pino Mercuri
MICROSOFT
Milano, 22 Maggio | ETAss Annual Event Il valore delle reti e delle relazioni professionali
per lo sviluppo di Business | Organizzazioni | Persone | Mercato |Talenti

2. Pino Mercuri,
HR Director MS Italy
May 22nd, 2014

3. Great people drive our business success
So we strive to create an environment where employees feel empowered and inspired
3
Culture Talent
Leadership Management

4. “HR should
respect its
heritage, but
shape a future.”
Source: The RBL Group, 2012 HR Competency Model
SocialMobility Data
Cloud,
Apps,
Devices
Transformational trends
Today’s trends have changed the way in
which everyone, including HR professionals,
think and do their work

5. A New World of Work
WorkplaceCulture Technology
HR Policy &
Mgmt by
Objectives

6. Culture & Values
Integrity and
Honesty
Open and
Respectful Self-Critical
Accountable Big Challenges Passion

7. 7
Activity-based working
Workplace

8. Extend workforce productivity to everyone in the organization
Community @ MS Italy
• Consumer Community
• Donne on the rise Community
• Generation Y Community
• Italy Alumni Community
• Italy high potential Community
• Managers Community
• Technical Community
• Winning in sales Community
Technology: Modernize communications to improve reach

9. Extend workforce productivity to everyone in the organization
Technology: Modernize communications to improve reach
Start Justin

10. HR Policy & Management by Objectives
KEY
ACCOMPLISHMENTS
THAT CONTRIBUTE TO
TEAM/BUSINESS/
CUSTOMER IMPACT
YOUR USE OF
OTHERS’ WORK/
IDEAS/EFFORT TO
MAKE YOUR
RESULTS EVEN
BETTER
YOUR
CONTRIBUTION
TO OTHERS’
SUCCESSES
FOCUS ON
SCORECARD TO DRIVE LONG TERM SUCCESS

11. CHANGE
MANAGEMENT PLAN
in ITALY
2005: Home Working & Home Office Policy
2009: New Office in Rome
2010: 1° Home Office Day
2010-2011: Innovation Campus Move Plan
• Several guided visits in 2010-2011
• Internal Contest to name the New Building
• Dedicated Managers Meeting
• Launch Event during Company Meeting
• Mobile Workplace Guide
INTERNAL RESULTS
EXTERNAL RESULTS
Internal Survey Trends - 2010-2012
• Teamwork & Collaboration: +8 pts in 2 Ys
• Work Group Effectiveness: + 6 pts in 2 Ys
• Work-Life Balance: +9 pts in 2 Ys
1° this Year and for the 11th
time in a row among the top 3
History & Results
Internal Survey - 2013
• 94% peole feel to work toward clear goals.
• 90% people feel encouraged to come up with new and better ways of doing
things.
• 93% people feel their group has a climate in which diverse perspectives are
valued.