YouTube Link: https://www.youtube.com/watch?v=OqTtb0r-4QY ** ITIL® Foundation Certification Training: https://www.edureka.co/itil-foundation-sp ** This Edureka video on 'ITIL® v3 vs ITIL 4' will demystify the differences between the two versions of ITIL which are ITIL v3 released in 2011 and ITIL 4 released in 2019. This video will give you a brief overview of how ITIL v3 differs from ITIL 4 and what all have been updated. Below are the topics covered in this tutorial: What is the ITIL® v3 Framework? What is ITIL® 4 Framework? ITIL v3 vs ITIL 4 Follow us to never miss an update in the future. YouTube: https://www.youtube.com/user/edurekaIN Instagram: https://www.instagram.com/edureka_learning/ Facebook: https://www.facebook.com/edurekaIN/ Twitter: https://twitter.com/edurekain LinkedIn: https://www.linkedin.com/company/edureka Castbox: https://castbox.fm/networks/505?country=in

2. WHAT IS ITIL
®
V3 FRAMEWORK?
WHAT IS ITIL
®
V4 FRAMEWORK?
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ITIL
®
V3 vs ITIL
®
V4

3. ®
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4. ®
This framework emphasizes the concept of IT as a service that helps in achieving business goals.
ITIL V3 was released in 2007
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5. ®
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6. ®
Includes improved strategic elements that provide a better alignment of the IT service management
with the business requirements
ITIL V4 was released in 2019
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7. ®
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8. PRACTICESPROCESSES
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9. PRACTICESPROCESSES
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10. PROCESSES
Service Design
Service Catalogue
Management
Availability Management
Information Security
Management
Service Level Management
Capacity Management
Design Coordination
Supplier Management
IT Service Continuity
Service
Transition
Transition Planning &
Support
Change Management
Change Evaluation
Release & Deployment
Management
Service Assets &
Configuration
Management
ServiceValidation &Testing
Knowledge Management
Service Operation
Access Management
Event Management
Service Request Fulfilment
Incident Management
Problem Management
Continual Service
Improvement
Seven Step ImprovementStrategy Management
Demand Management
Service Portfolio
Management
Financial Management
Business Relationship
Management
Service Strategy
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11. PRACTICESPROCESSES
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12. 1. Architecture Management
2. Continual Improvement
3. Information Security Management
4. Knowledge Management
5. Measurement and Reporting
6. Organizational Change Management
7. Portfolio Management
8. Project Management
9. Relationship Management
10. Risk Management
11. Service Financial Management
12. Strategy Management
13. Supplier Management
14. Workforce and Talent Management
General Management
15. Availability Management
16. Business Analysis
17. Capacity and Performance Management
18. Change Control
19. Incident Management
20. IT Asset Management
21. Monitoring and Event Management
22. Problem Management
23. Release Management
24. Service Catalog Management
25. Service Configuration Management
26. Service Continuity Management
27. Service Design
28. Service Desk
29. Service Level Management
30. Service Request Management
31. Service Validation and Testing
Service Management
32. Deployment Management
33. Infrastructure and Platform Management
34. Software Development and Management
Technical Management
PRACTICES
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13. Service
Value System
Service
Lifecycle
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14. Service Value SystemService Lifecycle
ITIL
Service Strategy Opportunity/
Demand
Value
ServiceValue
Chain
Governance
Practices
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15. Service Value System
ServiceValue Chain
Opportuni
ty/Demand
ValueEngage
Obtain/
Build
Deliver and
Support
Products and
Services
Design &
Transition
Improve
Plan
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16. Continual
Improvement
Continual
Service
Improvement
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17. Guiding Principles Guiding Principles
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18. Guiding Principles Guiding Principles
Focus on Value
Design for Experience
Start where you are
Work Holistically
Progress Iteratively
Observe Directly
Be Transparent
Collaborate
Keep it Simple
Focus on Value
Start where you are
Progress Iteratively with Feedback
Think and Work Holistically
Keep it Simple and Practical
Optimize and Automate
Collaborate and Promote Visibility
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19. Copyright © 2017, edureka and/or its affiliates. All rights reserved.
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20. P’s Dimensions
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21. P’s Dimensions
People
Process
Product
Partner
Organizations
and People
Information and
Technology
Partners and
Suppliers
Value Streams and
Processes
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23. Value Value Co-Creation
ITIL V3 framework defines a ‘service‘ as a means
of delivering value to the customer by facilitating the
outcomes that he wants to achieve without undergoing
any specific cost or risk.
ITIL V3 framework defines a ‘Service’ as a means of
value co-creation by facilitating the outcomes that a
customer wants to achieve without undergoing any cost
or risk.
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24. ITIL V4 Automation
Support
Resources of all types, particularly human
resources (HR), should be used to their best
effect. Eliminate anything that is truly
wasteful and use technology to achieve
whatever it is capable of. Human intervention
should only happen where it really contributes
value.
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25. Emphasis on
Governance
The governance component of the ITIL V4 framework is present in the service value system and talks
about the ways of directing and controlling any organization
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27. Certification Roadmap
ITIL
Master
ITIL Expert
ITIL MALC
(Managing Across LifeCycle)
SS SD ST SO CSI SOARCVPPOOSA
ITIL Intermediate
ITIL Foundation
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29. Certification Roadmap
ITIL Foundation
ITIL Master
ITIL Managing
Professional (MP)
ITIL Strategic
Leader(SL)
ITIL
Specialist
Create, Deliver
& Support
ITIL
Specialist
Drive
Stakeholder
Value
ITIL
Specialist
High Velocity
IT
ITIL
Strategist
Direct, Plan &
Improve
ITIL
Strategist
Direct, Plan &
Improve
ITIL
Leader
Digital & IT
Strategy
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