Communities of practice the missing part of your Agile Organisation
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The document discusses communities of practice and their benefits for organizations. It notes that communities of practice are groups of people who share a passion for something they do and learn how to do it better by regularly interacting. The key benefits discussed are: (1) creating supportive networks to build confidence and motivation, (2) growing skills and capabilities by learning from each other, (3) enabling knowledge sharing and breaking down silos, (4) helping to scale ways of working across teams, and (5) facilitating better collaboration to create better practices. The document provides examples of communities in action and suggests starting one by identifying people to involve and having them regularly share stories and align around common goals.
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Communities of practice the missing part of your Agile Organisation
- 1. Emily Webber @ewebber Communities of Practice: The Missing Piece of your Agile Organisation Emily Webber Agile India, October 2020
- 4. @ewebber Organisation Team Emily Webber @ewebber You are now in charge of this very important product Don’t mess it up Off you go What are we doing next?
- 6. Emily Webber @ewebber Emily Webber @ewebber Sink or swim is not a good management technique
- 7. Emily Webber @ewebber Namaste, I’m Emily @ewebber emilywebber.co.uk Emily Webber @ewebber ��
- 9. Emily Webber @ewebber What value do you get from meeting people who do the same things as you?
- 11. Emily Webber @ewebber We are wired to connect Emily Webber @ewebber
- 12. Emily Webber @ewebber What are communities of practice?
- 13. Emily Webber @ewebber I believe it is starting to make a real impact on the confidence and capability of us all We keep one another going! Everyone is professional, insightful and emotionally supportive Having kindred spirits to bounce ideas off, discuss concerns or explore new ideas with, is both relieving and rejuvenating. I take my better self to work after our sessions Quotes from community of practice members
- 14. Emily Webber @ewebber Organisations are collections of people
- 15. Emily Webber @ewebber Sometimes organised into functions
- 16. Emily Webber @ewebber Or sometimes teams
- 18. Emily Webber @ewebber Photobyjoinash <homogenous group name> are rubbish at …. Emily Webber @ewebber
- 19. Emily Webber @ewebber Silos of knowledge, information, expertise, learning, support, work and decision making
- 20. @ewebber I’m new to this role, I don’t know what I’m doing I have ideas about how to change things, but I can’t do it on my own How do I progress in my role? I’m new to this organisation, how do we do things? Has someone else done this before? Emily Webber @ewebber
- 21. Emily Webber @ewebber Communities of practice are … groups of people who share a concern or a passion for something they do and learn how to do it better as they interact regularly. Wenger-Trayner Emily Webber @ewebber
- 22. Emily Webber @ewebber Community of practice How you do it Whatyoudodaytoday Programmes / teams Programmes / teams
- 23. Emily Webber @ewebber Are you in a community of practice?
- 24. Emily Webber @ewebber Benefits of communities of practice (and some tips)
- 25. Emily Webber @ewebber Emily Webber @ewebber Communities of Practice help support us and give us confidence and motivation
- 26. Emily Webber @ewebber Emily Webber @ewebber Feeling supported helps build confidence PhotobyTedVanPelt
- 27. Emily Webber @ewebber “Absence of support is taken as a sign of mass rejection” Matthew D. Lieberman Social: Why our brains are wired to connect
- 28. Emily Webber @ewebber Emily Webber @ewebber It’s likely that some people are supporting each other already … but not everyone will have that
- 29. Emily Webber @ewebber “Having felt on the fringes of user research for such a long time I am loving how this community is growing and coming together and am really starting to feel a part of it now” Community member Photo©TacitLondonltd
- 30. Emily Webber @ewebber “We all support each other and anyone of us would do what we could to help another member of the community.” Community member Photo©TacitLondonltd
- 31. Emily Webber @ewebber Emily Webber @ewebber Interacting regularly with each other will help to build a supportive network
- 32. Emily Webber @ewebber Emily Webber @ewebber Communities of Practice help us learn and grow our skills and get better at what we do, together
- 33. Emily Webber @ewebber Emily Webber @ewebber Schemes of work, courses, pathways and formal training Deliberate practice focused on specific skills Unstructured learning Structured Unstructured
- 34. Emily Webber @ewebber Emily Webber @ewebber “collaborative peer learning group(s)… develops critical thinking, along with problem-solving, interpersonal and communication skills.” Dev Ralhan, Co-founder and CEO, Next Education India Pvt Ltd. Photo©TacitLondonltd
- 35. Emily Webber @ewebber Not every day should be match day
- 36. Emily Webber @ewebber “Learning sessions … allow us to experiment and try new tools and approaches without the same concerns we have when building code for a production environment” identityassurance.blog.gov.uk/2016/09/16/th e-technical-team-working-together-throug h-group-learning Photo©TacitLondonltd
- 37. Emily Webber @ewebber Kolb's learning styles (experiential learning) Concrete experience Having a new experience Reflective observation Reflecting on that experience Abstract conceptualisation Concluding and learning from the experience Active experimentation Trying out what you’ve learnt
- 38. Emily Webber @ewebber Emily Webber @ewebber “Feedback is one of the most powerful influences on learning and achievement” Helen Timperley and John Hattie
- 39. Emily Webber @ewebber Emily Webber @ewebber Deliberate practice, experimenting with new skills and getting feedback in a safe environment helps to grow skills and capabilities
- 40. Emily Webber @ewebber Emily Webber @ewebber Communities of Practice help us share our knowledge and join up related work
- 41. Emily Webber @ewebber The knowledge iceberg Emily Webber @ewebber
- 42. Emily Webber @ewebber The knowledge iceberg Emily Webber @ewebber
- 43. Emily Webber @ewebber Emily Webber @ewebber On average, people move jobs every 4.4 years Forbes 2012
- 44. Emily Webber @ewebber “I immediately linked with another Product Manager where we had dependencies!” Community member Photo©TacitLondonltd
- 45. Emily Webber @ewebber Communities of practice provide on-hand real-time help and information
- 46. Emily Webber @ewebber “Help engineers collaborate and networking outside of their tribes” Community member Photo©TacitLondonltd
- 47. Emily Webber @ewebber Emily Webber @ewebber Joining up people from across your organisation and supporting the sharing of information will help with the flow of knowledge
- 48. Emily Webber @ewebber Emily Webber @ewebber Communities of Practice help us scale our ways of working and share common approaches across teams
- 49. Emily Webber @ewebber Emily Webber @ewebber “From observing others one forms an idea of how new behaviours are performed, and on later occasions this coded information serves as a guide for action” Albert Bandura, Social Learning Theory
- 50. Emily Webber @ewebber Emily Webber @ewebber When communities own quality and standards, it decentralises assurance and creates consistent approaches
- 52. Emily Webber @ewebber “Communities are an amplifier. They help you make bigger changes than you can on your own” Community member Photo©TacitLondonltd
- 53. Emily Webber @ewebber Emily Webber @ewebber Sharing approaches and having responsibility for quality will help to scale ways of working across the organisation
- 54. Emily Webber @ewebber Emily Webber @ewebber Communities of Practice help us collaborate and create better practices for everyone
- 55. Emily Webber @ewebber Emily Webber @ewebber “Human communities can develop a sort of collective intelligence that is greater than the members’ individual intelligence” Alex Pentland, Professor at MIT
- 56. Emily Webber @ewebber Together we can do amazing things Emily Webber @ewebber
- 57. Emily Webber @ewebber “I'm proud of the collaboration between teams that normally have no interaction.” Community member Photo©TacitLondonltd
- 59. Emily Webber @ewebber Emily Webber @ewebber Bringing people together from across the organisation to share common challenges will lead to them collaborating to make awesome things
- 60. Emily Webber @ewebber Five benefits of communities of practice Create support networks Grow skills and capabilities Enable knowledge sharing Scale ways of working Facilitate better collaboration Building confidence and motivation People getting better together joining up related work and breaking down silos sharing common approaches across teams creating better practices for everyone 1 2 3 4 5
- 62. Emily Webber @ewebber Specialist training owned, updated and delivered by communities Photo©TacitLondonltd
- 63. Emily Webber @ewebber Guidance, living documentation and reusable components Google Design system GDS Service manual
- 64. Emily Webber @ewebber Capability plans and inductions for specialists roles across organisations Photo©TacitLondonltd
- 65. Emily Webber @ewebber Help and support through forums (physical and digital, synchronous and asynchronous)
- 66. Emily Webber @ewebber Peer-to-peer mentoring and specific support Photo©TacitLondonltd
- 70. Emily Webber @ewebber Have an idea of who the community is for and its purpose Get those people together (really regularly) Start by sharing stories Align around some common values and goals Identify who wants to make it happen with you 2 3 4 5 1 Create opportunities for learning, building trust, adding value and supporting each other Extend your reach and what you do See what works and turn up the good Keep going Grow organisational support 7 8 9 10 6 Ten Steps for a Successful Community of practice
- 71. Emily Webber @ewebber from silos to sharing knowledge to solving shared problems to using the collective power of the community to create better practices
- 75. Emily Webber @ewebber Building Successful Communities of Practice Discover How Connecting People Makes Better Organisations tacit.pub/tacitbooks Emily Webber @ewebber
- 76. Emily Webber @ewebber Thank you. Questions? Emily Webber @ewebber emilywebber.co.uk