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Copyright ©2019, Engagio Inc.
Copyright ©2019, Engagio Inc.
Agenda
2
Evolution of
Marketing
Orchestration Examples
Copyright ©2019, Engagio Inc.
Housekeeping
Yes, this webinar
is being recorded
Put your questions
in the chat box
Copyright ©2019, Engagio Inc. 4
The Evolution of Marketing
Copyright ©2019, Engagio Inc. 5
Between 2000 - 2015, marketing
departments became a strategic
part of the revenue engine.
B2B Marketing Emerges from the Stone Age
Copyright ©2019, Engagio Inc. 6
Over the last few years, we’ve
seen new trends that are forcing a
fundamental rethink about our
core B2B Marketing beliefs.
Marketing 2.0
Copyright ©2019, Engagio Inc.
1. The funnel is changing
2. Rise of ABM
3. Multi-channel orchestration.
7
3 Trends Shaping the Future of B2B Marketing
Copyright ©2019, Engagio Inc.
How you evolve to work with
sellers is the most important
factor in your success.
“
Jon Miller,
CEO & Cofounder
Engagio
Copyright ©2019, Engagio Inc.
Help Sales Own the Top of the Funnel
9
The New Role of Marketers
Aware
MQA
Meeting
Open Opportunity
Customer
No Engagement
Marketing
+
Sales
Marketing
OLD WAY NEW WAY
Sales
Copyright ©2019, Engagio Inc.
More Integrated, More Orchestrated with Sales
10
The New Role of Marketers
Copyright ©2019, Engagio Inc.
Focus Marketing Beyond New Business (Post-Sale)
11
The New Role of Marketers
Visitors
Leads
Opportunities
Sales
Customers
Satisfaction
Retention
Upsell
Evangelize
Copyright ©2019, Engagio Inc.
Market to Accounts and People
12
The New Role of Marketers
Mike B.
Account Executive
Maria J.
VP Marketing
Laura L.
Demand Gen
Copyright ©2019, Engagio Inc.
Orchestrate Plays Across Channels
13
The New Role of Marketers
Your
Team
Marketing
Target
Account
Copyright ©2019, Engagio Inc.
Orchestration is
a proactive and coordinated series
of personalized interactions, some
automated and some human, that
span the entire customer journey.
14
Orchestration Defined
Copyright ©2019, Engagio Inc.
Introducing Orchestrate
Copyright ©2019, Engagio Inc.
What are Automations?
16
Marketing can leverage Automations to scale their account
based marketing activities.
Use Cases
• Add CXOs and VPs who have
been visiting your site to an early
stage nurture in your MAP to
keep executives engaged.
• Keep deal momentum by
adding key people from target
accounts to Outreach and
Salesloft campaigns.
• Operationalize time consuming,
manual activities.
Copyright ©2019, Engagio Inc.
What is Audience Management?
17
Marketers can leverage Audiences to scale a targeted
approach to Account Based Advertising.
Use Cases
• Create a consistent content experience across channels by keeping audiences
in sync across platforms.
• Keep deal momentum by targeting key people from high value accounts to
targeted ad campaigns.
Copyright ©2019, Engagio Inc. 18
Audience Expansion Nurture Upsell & X-sell
Retargeting Reactivation
Use Cases
Sales Handoff
Copyright ©2019, Engagio Inc. 19
Audience Expansion Nurture Upsell & X-sell
Retargeting Reactivation
Use Cases
Sales Handoff
Copyright ©2019, Engagio Inc.
Audience Management
Audience Expansion
Copyright ©2019, Engagio Inc.
Audience Management
Audience Expansion
Engagio Audience Similar Audience
Copyright ©2019, Engagio Inc.
Audience Management
Audience Expansion
Engagio Audience Similar Audience
Copyright ©2019, Engagio Inc.
Audience Management
Audience Expansion
Engagio Audience Similar Audience
Copyright ©2019, Engagio Inc.
Audience Management
Audience Expansion
Engagio Audience Similar Audience
Copyright ©2019, Engagio Inc. 26
Audience Expansion Nurture Upsell & X-sell
Retargeting Reactivation
Use Cases
Sales Handoff
Copyright ©2019, Engagio Inc.
Demand Unit Waterfall
27
Nurture
Add to “Executive“
Sequence
Target Demand
Campaign
Remove from
Advertising
Change “Status”
to “Working”
Add to “Nurture”
Configurable
Journey
c
c
Orchestrate
c
c
Copyright ©2019, Engagio Inc.
Automations
2828
Stage:
Engaged Demand
Title:
Director
Title:
VP
CXO
Marketo
Director Level Early Stage Nurture
Marketo
Executive Level Early Stage Nurture
Copyright ©2019, Engagio Inc. 29
Nurture
Nurture
Copyright ©2019, Engagio Inc. 30
Audience Expansion Nurture Upsell & X-sell
Retargeting Reactivation
Use Cases
Sales Handoff
Copyright ©2019, Engagio Inc.
Up Sell Use Case
Up Sell Existing
Customers on Dash
Accounts
High NPS
High Engagement
High WAUs
NO Dash Product
Customer = YES
Copyright ©2019, Engagio Inc.
Upsell & X-Sell
Upsell & X-sell
Copyright ©2019, Engagio Inc. 33
Audience Expansion Nurture Upsell & X-sell
Retargeting Reactivation
Use Cases
Sales Handoff
Copyright ©2019, Engagio Inc.
Retargeting
Retargeting
Copyright ©2019, Engagio Inc.
Retargeting
Retargeting
Copyright ©2019, Engagio Inc. 36
Audience Expansion Nurture Upsell & X-sell
Retargeting Reactivation
Use Cases
Sales Handoff
Copyright ©2019, Engagio Inc.
Reactivation
Reactivation
Copyright ©2019, Engagio Inc.
Reactivation
Reactivation
We haven't seen you in awhile and to be
honest, we miss you…
LOGIN
Subject: We Miss You….
Copyright ©2019, Engagio Inc.
Reqactivation
Reactivation
Copyright ©2019, Engagio Inc. 40
Audience Expansion Nurture Upsell & X-sell
Retargeting Reactivation
Use Cases
Sales Handoff
Copyright ©2019, Engagio Inc.
Upsell & X-Sell
Sales Handoff
Title:
VP
Engagement:
>50
Copyright ©2019, Engagio Inc.
Demand Unit Waterfall
42
Audience Management Overview
Add to “Executive“
Sequence
Target Demand
Campaign
Remove from
Advertising
Change “Status”
to “Working”
Add to “Nurture”
Configurable
Journey
c
c
Orchestrate
c
c
Copyright ©2019, Engagio Inc.
Automations
4343
Working
Stage:
Qualified Demand
Title:
Director
Title:
VP
CXO
Working Date
Suspend
Director Level Sequence
Executive Sequence
Working
Working Date
Suspend
Qualified Demand
Copyright ©2019, Engagio Inc. 44
In Practice…
Copyright ©2019, Engagio Inc.
Concept
Copyright ©2019, Engagio Inc.
Concept
Copyright ©2019, Engagio Inc.
Audience Management
Campaign
Ad
Groups
Ad
Ad Ad
Campaign
Ad Ad
Ad Ad
Campaign
Ad
Groups
Ad
Ad Ad
Campaign
Ad Ad
Ad Ad
Campaign
Ad
Groups
Ad
Ad Ad
Campaign
Ad Ad
Ad Ad
Copyright ©2019, Engagio Inc.
DEMO
SNEAK PEAK
Copyright ©2019, Engagio Inc.
Thank You
49
Copyright ©2019, Engagio Inc.
Questions?
Feedback?
1. Team: Spear Fishing
2. DM us @frankpassantino and
@brandon
Email us: frank@engagio.com and
brandon@engagio.com
Frank Passantino
frank@engagio.com
Brandon Redlinger
brandon@engagio.com

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How to Orchestrate ABM with Automated Multi-Channel Plays

  • 2. Copyright ©2019, Engagio Inc. Agenda 2 Evolution of Marketing Orchestration Examples
  • 3. Copyright ©2019, Engagio Inc. Housekeeping Yes, this webinar is being recorded Put your questions in the chat box
  • 4. Copyright ©2019, Engagio Inc. 4 The Evolution of Marketing
  • 5. Copyright ©2019, Engagio Inc. 5 Between 2000 - 2015, marketing departments became a strategic part of the revenue engine. B2B Marketing Emerges from the Stone Age
  • 6. Copyright ©2019, Engagio Inc. 6 Over the last few years, we’ve seen new trends that are forcing a fundamental rethink about our core B2B Marketing beliefs. Marketing 2.0
  • 7. Copyright ©2019, Engagio Inc. 1. The funnel is changing 2. Rise of ABM 3. Multi-channel orchestration. 7 3 Trends Shaping the Future of B2B Marketing
  • 8. Copyright ©2019, Engagio Inc. How you evolve to work with sellers is the most important factor in your success. “ Jon Miller, CEO & Cofounder Engagio
  • 9. Copyright ©2019, Engagio Inc. Help Sales Own the Top of the Funnel 9 The New Role of Marketers Aware MQA Meeting Open Opportunity Customer No Engagement Marketing + Sales Marketing OLD WAY NEW WAY Sales
  • 10. Copyright ©2019, Engagio Inc. More Integrated, More Orchestrated with Sales 10 The New Role of Marketers
  • 11. Copyright ©2019, Engagio Inc. Focus Marketing Beyond New Business (Post-Sale) 11 The New Role of Marketers Visitors Leads Opportunities Sales Customers Satisfaction Retention Upsell Evangelize
  • 12. Copyright ©2019, Engagio Inc. Market to Accounts and People 12 The New Role of Marketers Mike B. Account Executive Maria J. VP Marketing Laura L. Demand Gen
  • 13. Copyright ©2019, Engagio Inc. Orchestrate Plays Across Channels 13 The New Role of Marketers Your Team Marketing Target Account
  • 14. Copyright ©2019, Engagio Inc. Orchestration is a proactive and coordinated series of personalized interactions, some automated and some human, that span the entire customer journey. 14 Orchestration Defined
  • 15. Copyright ©2019, Engagio Inc. Introducing Orchestrate
  • 16. Copyright ©2019, Engagio Inc. What are Automations? 16 Marketing can leverage Automations to scale their account based marketing activities. Use Cases • Add CXOs and VPs who have been visiting your site to an early stage nurture in your MAP to keep executives engaged. • Keep deal momentum by adding key people from target accounts to Outreach and Salesloft campaigns. • Operationalize time consuming, manual activities.
  • 17. Copyright ©2019, Engagio Inc. What is Audience Management? 17 Marketers can leverage Audiences to scale a targeted approach to Account Based Advertising. Use Cases • Create a consistent content experience across channels by keeping audiences in sync across platforms. • Keep deal momentum by targeting key people from high value accounts to targeted ad campaigns.
  • 18. Copyright ©2019, Engagio Inc. 18 Audience Expansion Nurture Upsell & X-sell Retargeting Reactivation Use Cases Sales Handoff
  • 19. Copyright ©2019, Engagio Inc. 19 Audience Expansion Nurture Upsell & X-sell Retargeting Reactivation Use Cases Sales Handoff
  • 20. Copyright ©2019, Engagio Inc. Audience Management Audience Expansion
  • 21. Copyright ©2019, Engagio Inc. Audience Management Audience Expansion Engagio Audience Similar Audience
  • 22. Copyright ©2019, Engagio Inc. Audience Management Audience Expansion Engagio Audience Similar Audience
  • 23. Copyright ©2019, Engagio Inc. Audience Management Audience Expansion Engagio Audience Similar Audience
  • 24. Copyright ©2019, Engagio Inc. Audience Management Audience Expansion Engagio Audience Similar Audience
  • 25. Copyright ©2019, Engagio Inc. 26 Audience Expansion Nurture Upsell & X-sell Retargeting Reactivation Use Cases Sales Handoff
  • 26. Copyright ©2019, Engagio Inc. Demand Unit Waterfall 27 Nurture Add to “Executive“ Sequence Target Demand Campaign Remove from Advertising Change “Status” to “Working” Add to “Nurture” Configurable Journey c c Orchestrate c c
  • 27. Copyright ©2019, Engagio Inc. Automations 2828 Stage: Engaged Demand Title: Director Title: VP CXO Marketo Director Level Early Stage Nurture Marketo Executive Level Early Stage Nurture
  • 28. Copyright ©2019, Engagio Inc. 29 Nurture Nurture
  • 29. Copyright ©2019, Engagio Inc. 30 Audience Expansion Nurture Upsell & X-sell Retargeting Reactivation Use Cases Sales Handoff
  • 30. Copyright ©2019, Engagio Inc. Up Sell Use Case Up Sell Existing Customers on Dash Accounts High NPS High Engagement High WAUs NO Dash Product Customer = YES
  • 31. Copyright ©2019, Engagio Inc. Upsell & X-Sell Upsell & X-sell
  • 32. Copyright ©2019, Engagio Inc. 33 Audience Expansion Nurture Upsell & X-sell Retargeting Reactivation Use Cases Sales Handoff
  • 33. Copyright ©2019, Engagio Inc. Retargeting Retargeting
  • 34. Copyright ©2019, Engagio Inc. Retargeting Retargeting
  • 35. Copyright ©2019, Engagio Inc. 36 Audience Expansion Nurture Upsell & X-sell Retargeting Reactivation Use Cases Sales Handoff
  • 36. Copyright ©2019, Engagio Inc. Reactivation Reactivation
  • 37. Copyright ©2019, Engagio Inc. Reactivation Reactivation We haven't seen you in awhile and to be honest, we miss you… LOGIN Subject: We Miss You….
  • 38. Copyright ©2019, Engagio Inc. Reqactivation Reactivation
  • 39. Copyright ©2019, Engagio Inc. 40 Audience Expansion Nurture Upsell & X-sell Retargeting Reactivation Use Cases Sales Handoff
  • 40. Copyright ©2019, Engagio Inc. Upsell & X-Sell Sales Handoff Title: VP Engagement: >50
  • 41. Copyright ©2019, Engagio Inc. Demand Unit Waterfall 42 Audience Management Overview Add to “Executive“ Sequence Target Demand Campaign Remove from Advertising Change “Status” to “Working” Add to “Nurture” Configurable Journey c c Orchestrate c c
  • 42. Copyright ©2019, Engagio Inc. Automations 4343 Working Stage: Qualified Demand Title: Director Title: VP CXO Working Date Suspend Director Level Sequence Executive Sequence Working Working Date Suspend Qualified Demand
  • 43. Copyright ©2019, Engagio Inc. 44 In Practice…
  • 46. Copyright ©2019, Engagio Inc. Audience Management Campaign Ad Groups Ad Ad Ad Campaign Ad Ad Ad Ad Campaign Ad Groups Ad Ad Ad Campaign Ad Ad Ad Ad Campaign Ad Groups Ad Ad Ad Campaign Ad Ad Ad Ad
  • 47. Copyright ©2019, Engagio Inc. DEMO SNEAK PEAK
  • 48. Copyright ©2019, Engagio Inc. Thank You 49
  • 49. Copyright ©2019, Engagio Inc. Questions? Feedback? 1. Team: Spear Fishing 2. DM us @frankpassantino and @brandon Email us: frank@engagio.com and brandon@engagio.com Frank Passantino frank@engagio.com Brandon Redlinger brandon@engagio.com