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7 Habits of Highly Effective Taxonomy Governance

This presentation, delivered by Guillermo Galdamez at the Taxonomy Bootcamp Connect Conference, offers seven practical tips for improving taxonomy governance efforts in your organization - making sure that the taxonomy continues to grow and evolve alongside the organization, and communicating its value to stakeholders to be able to sustain support. The advice in this presentation is based on experience in taxonomy design and governance efforts across dozens of organizations of multiple sizes and various industries.

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7 Habits of Highly Effective Taxonomy Governance

  1. 1. November 16, 2020 HABITS OF HIGHLY EFFECTIVE TAXONOMY GOVERNANCE Guillermo Galdamez @GGxKM - @EKConsulting #TaxoBC
  2. 2. Guillermo Galdamez Senior KM Consultant Enterprise Knowledge ← Sticky notes make me happy @GGxKM - @EKConsulting #TaxoBC
  3. 3. ENTERPRISE KNOWLEDGE AT A GLANCE 60+ EXPERT CONSULTANTS 8 AREAS OF FOCUS ▪ KNOWLEDGE MANAGEMENT STRATEGY & DESIGN ▪ TAXONOMY & ONTOLOGY DESIGN ▪ CONTENT & BRAND STRATEGY ▪ TECHNOLOGY SOLUTIONS ▪ AGILE TRANSFORMATION ▪ CHANGE MANAGEMENT ▪ ENTERPRISE LEARNING ▪ KNOWLEDGE GRAPHS, SEMANTIC MODELING, AND AI 25+ COUNTRIES GLOBAL REACH WITH CLIENTS IN @GGxKM - @EKConsulting #TaxoBC
  4. 4. The Cost Of Not Having Taxonomy Governance Redundant, outdated & duplicate terms Miss-tagged content Low adoption and engagement Finger-pointing and finger-wagging Slow turnaround times @GGxKM - @EKConsulting #TaxoBC Productivity Innovation Collaboration Revenue
  5. 5. SEVEN HABITS OF HIGHLY EFFECTIVE TAXONOMY GOVERNANCE 1 2 3 4 5 6 7 @GGxKM - @EKConsulting #TaxoBC
  6. 6. Follow your North Star @GGxKM - @EKConsulting #TaxoBC 1 2 3 4 5 6 7 What is your Mission and Vision? What is your Business Case? Who are your Stakeholders? Who are your End Users? Clear answers to these questions will guide your decisions and actions
  7. 7. Keep your finger on the pulse @GGxKM - @EKConsulting #TaxoBC 1 2 3 4 5 6 7 Is the taxonomy meeting expectations? What new business initiatives may require changes to the taxonomy? Are user priorities shifting? Are our terms intuitive and reflective of the organization’s language? Anticipate changes to the taxonomy ✔ Open channels for user feedback ✔ Define and track meaningful metrics ✔ Create spaces to converse with business stakeholders
  8. 8. Know your tools and the business processes they support @GGxKM - @EKConsulting #TaxoBC 1 2 3 4 5 6 7 Taxonomies don’t exist in a vacuum Taxonomies are both enabled and constrained by the enterprise tools where they are surfaced, and the business processes they support Where and how are users viewing the taxonomy? Who and how is tagging content with the taxonomy?
  9. 9. Assemble your team @GGxKM - @EKConsulting #TaxoBC 1 2 3 4 5 6 7 Be sure to provide guidance on: ● Roles and expectations ● Policies for decision-making Who gets a seat at the table? Who gets a voice when making decisions? Who gets to vote on the decision? Search Specialists Systems Administrators Business Area Representatives Other KM Experts
  10. 10. Find your rhythm @GGxKM - @EKConsulting #TaxoBC 1 2 3 4 5 6 7 Expect things to change Take a proactive approach Be responsive to your stakeholders Set a cadence for reviewing and implementing important changes alongside your taxonomy governance team
  11. 11. Be nimble and quick @GGxKM - @EKConsulting #TaxoBC 1 2 3 4 5 6 7 Don’t try to boil the ocean! There is only so much you can do with limited time & resources 1. Break down requests & initiatives into smaller chunks! 2. Prioritize by business value/alignment, complexity and/or resource availability 3. Measure! 4. Create opportunities to reflect and learn
  12. 12. Remember to celebrate @GGxKM - @EKConsulting #TaxoBC 1 2 3 4 5 6 7 Create something to celebrate about Bring visibility to what you are doing Showcase business value and business outcomes
  13. 13. Follow your north star Keep your finger on the pulse Assemble your team SEVEN HABITS OF HIGHLY EFFECTIVE TAXONOMY GOVERNANCE 1 2 3 4 5 6 7 Find your rhythm Be nimble and quick Remember to celebrate Thank You! Guillermo Galdamez ggaldamez@enterprise-knowledge.com @GGxKM www.enterprise-knowledge.com

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