The borders of enterprise network infrastructure are porous at best. It’s too late to close them, and it’s probably best that you don’t. Cloud services, mobility, and technology adopted by lines-of-business (also known as shadow IT) may erode much of the control you once had over your infrastructure, but your business is using these technologies for a reason. They get the job done. What you need to do is gain as much visibility and management as possible over these networks and services. The Borderless Enterprise enables this transformation. These slides - based on the webinar featuring Shamus McGillicuddy, research director at Enterprise Management Associates (EMA), Doug Roberts, director of products at Fluke Networks, and Mike Pennacchi, owner and lead network analyst at Network Protocol Specialists - cover: - How enterprise IT organizations are succeeding with these new technologies - Real-world examples of how IT can be an enabler and a partner in this new era - Insights from new EMA research on the borderless enterprise

1. The Borderless Enterprise:
Adapting Network Management to
Mobility, Cloud and Shadow IT
August 6, 2015
Shamus McGillicuddy
Senior Analyst
EMA
Doug Roberts
Director of Products
Fluke Networks
Mike Pennacchi
Owner
Network Protocol
Specialists

2. Today’s Presenters
Slide 2
Shamus McGillicuddy, Senior Analyst, EMA
Shamus has more than nine years of experience in the IT industry, primarily as a
journalist covering the network infrastructure market. At Enterprise Management
Associates (EMA), he is the senior analyst for the network management practice.
Doug Roberts, Director of Products, Fluke Networks
Doug has worked in the IT industry for over 19 years in various business development,
product management and innovation roles. Currently he oversees the product strategy
across enterprise, cloud and service provider landscapes.
Mike Pennacchi, Owner & Lead Network Analyst, Network Protocol Specialists
Mike is the owner and lead network analyst for Network Protocol Specialists, LLC. He
has over 16 years experience as a full time troubleshooting consultant and trainer.

3. Slide 3
Logistics for Today’s Webinar
• An archived version of the event
recording will be available at
www.enterprisemanagement.com
• Log questions in the Q&A panel located
on the lower right corner of your screen
• Questions will be addressed during the
Q&A session of the event
• A PDF of the PowerPoint
presentation will be available
Questions
Event recording
Event presentation

4. The Borderless Enterprise:
Adapting Network Management to
Mobility, Cloud and Shadow IT
August 6, 2015
Shamus McGillicuddy
Senior Analyst
EMA
Doug Roberts
Director of Products
Fluke Networks
Mike Pennacchi
Owner
Network Protocol
Specialists

5. Agenda
• What is the Borderless Enterprise?
• What’s at Stake? Application Performance Impacts
• Cloud Adoption and Performance Challenges
• Losing Control: Shadow IT, Mobility and Beyond
• What’s Next?
• Q&A
Slide 5 © 2015 Enterprise Management Associates, Inc.

6. What is the Borderless Enterprise?
• The Borderless Enterprise
• IT no longer controls 100% of infrastructure and services
• The cloud flipped enterprise architecture
 Many critical applications reside in the cloud
 Many cloud services accessed via the public Internet
• Mobility has blurred control over remote access
• Line of business managers and users adopt technology without IT
involvement
 This is known as “Shadow IT”
 Cloud services, mobile devices and consumer applications require IT to:
 Discover these technologies
 Create and enforce new usage policies
 Optimize IT infrastructure, security controls and management tools
Slide 6 © 2015 Enterprise Management Associates, Inc.

7. What’s at Stake: Application Performance Impacts
• Poor application performance has a negative impact on enterprises
• The majority of enterprises are experiencing the following adverse
effects of poor application performance at least occasionally
Slide 7 © 2015 Enterprise Management Associates, Inc.
60%
64%
67%
68%
77%
79%
Brand Image
Customer Loyalty
Revenue
SLOs/SLAs
User Productivity
Customer Experience
Have application performance problems affected any of the
following within your organization?

8. Cloud Adoption and Performance Challenges
• Cloud Adoption is real
• 49% of enterprises have migrated 20% to 30% of their application
workloads to the public cloud
• Cloud adoption presents new management hurdles
• 42% of enterprises say performance management is harder in the
cloud
• Only 14% say cloud performance management is easier
Slide 8 © 2015 Enterprise Management Associates, Inc.

9. Cloud Adoption and Performance Challenges
Slide 9 © 2015 Enterprise Management Associates, Inc.
21%
29%
41%
26%
22%
17%
28%
Poor visibility into application performance
Poor visibility into network performance
Difficulty troubleshooting performance issues
Lack of control over cloud workloads
Lack of SLA in cloud services
Finger pointing between cloud provider and
internal IT
None of the above
Which issues have you had with managing performance in cloud environments?
Cloud visibility and troubleshooting are challenging IT operations

10. Losing Control: Shadow IT, Mobility and Beyond
• Business leaders and end users are adopting technology without
the IT organization’s knowledge
Slide 10 © 2015 Enterprise Management Associates, Inc.
38%
34%
30%
28% 28%
24%
Mobile
Devices
Cloud-based
storage
VoIP, video
and other UC
Mobile apps SaaS apps PaaS
How many enterprises have identified shadow IT adoption of
these technologies?

11. Losing Control: Shadow IT, Mobility and Beyond
• How do IT organizations discover shadow IT?
• Security incidents are the most common means of discovery (38%)
• Other sources of information:
 Network monitoring (37%)
 Support requests (37%)
 Simple human interaction with business units (34%)
• What changes are IT organizations making for shadow IT?
• Increasing Internet & WAN bandwidth (48%)
• New security for cloud access (45%)
• Allowing direct Internet access from remote sites (26%)
• Adding site-to-site VPNs (22%)
• New wireless LAN security tools (44%)
• Expansion of wireless LAN (33%)
• New UC/VoIP/Video monitoring tools (27%)
Slide 11 © 2015 Enterprise Management Associates, Inc.

12. Borderless Enterprise: What’s Next?
• What should IT do now?
• Talk to business leaders and align IT with business needs
• Optimize the WAN for the cloud
• Optimize the LAN for mobility and UC
• Monitor the network for shadow IT
• Adapt network security and network policies
• Extend performance management tools for managing the Borderless
Enterprise
Slide 12 © 2015 Enterprise Management Associates, Inc.

13. Q&A – Please Log Questions in the Q&A Panel
Slide 13 © 2015 Enterprise Management Associates, Inc.
• Learn more about the Borderless Enterprise from Fluke Networks at:
www.flukenetworks.com/content/borderless-enterprise
• Learn more about leading IT analyst firm Enterprise Management
Associates at: www.enterprisemanagement.com