Every year, poor customer service costs businesses billions of dollars. In 2016, they lost a total of $62 billion to be exact. Customer service is extremely important, and these quotes help to explain why.

1. Eye-Opening
Customer
Service
Quotes

2. “Loyal customers, they don’t
just come back, they don’t
simply recommend you, they
insist that their friends do
business with you.”
- Chip Bell

3. “In the world of Internet
customer service, it’s
important to remember your
competitor is only one
mouse click away.”
- Doug Warner

4. “Kind words can be short
and easy to speak, but their
echoes are truly endless.”
- Mother Teresa

5. “Customer service represents
the heart of a brand in the
hearts of its customers.”
- Kate Nasser

6. “Quality is remembered long
after the price is forgotten.”
- Dale Carnegie

7. “Customer service shouldn’t
just be a department, it should
be the entire company.”
- Tony Hsieh

8. “There is a big difference
between a satisfied customer
and a loyal customer. Never
settle for ‘satisfied’.”
- Shep Hyken

9. “It is not the employer who
pays the wages. Employers
only handle the money. It is
the customer who pays the
wages.”
- Henry Ford

10. “Although your customers
won’t love you if you give
bad service, your
competitors will.”
- Kate Zabriskie

11. “Courteous treatment will
make a customer a walking
advertisement.”
- James Cash Penney

12. www.esker.com