How knowledge work can be supported with social software platforms. What are the design principles of these platforms

1. knowledge work and social software platforms
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2. consumer and communication technologies leading the way
SharePoint 2007 Windows Live
Google Maps, Google Docs
2003 iTunes 2005 Ajax
2004 Flickr and Facebook
2003 Del.icio.us and Skype
2005 YouTube
2002 Web Services IT as interaction technologies
1999 Google
1997 Slashdot 2003 MS SharePoint
2001 Wikipedia
Browser as the user interface to anything
1999 Lotus Notes 5.0
1995 Altavista Portal technologies
1997 Lotus Notes 4.5
Group work programs and in-house email
1992 SAP R/2
ERP
95 96 97 98 99 00 01 02 03 04 05 06 07 08
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3. knowledge work is creative work done in interaction
work is about interdependent people in interaction
utilizing social software platforms
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4. the basic unit of work is not an individual, but individuals in
interaction
a new look at the nature of work and the nature of
group formation and working in groups
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5. three challenges of knowledge work
1. work is by default iterative, collective editing.
content is the by-product of communication and in
perpetual beta
2. there needs to be a systematic approach to
reflection and interaction
3. power law and context based peer production is the
main approach to creating value
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6. three levels of working in groups
1. working in a transparent way. making your work
visible to others
2. commenting the work of others. taking part in
conversations
3. contributing through publishing and shared,
collective editing. working together towards
common goals
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7. work and organizing should be seen as patterns of interaction
in time, utilizing social software platforms
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8. designing social software platforms
more interactive
less interactive
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9. more synchronous
more asynchronous
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10. more closed more open
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11. the dynamics of mediated interaction
more synchronous
more interactive
more closed more open
less interactive
more asynchronous
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12. analysis and re-design
more synchronous
more interactive
more closed more open
less interactive
more asynchronous
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13. OFFICE PACK OF THE FUTURE:
PUBLISHING, SEARCH, CONVERSATION
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14. more information
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