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INSURANCE
INDUSTRY TRENDS
#1 BIG DATA & ANALYTICS
1. Big data & analytics
2. Mobility
3. Cloud computing
4. Telematics/IoT
What’s hot in insurance
Content:
• Insurance facts
• External forces impacting insurers in 2015
• Insurers business drivers
• Big data and Analytics
• Why big data is a challenge for insurance execs?
• How do insurers currently use big data?
• Who invests in big data?
• A smarter future
• Insurers future needs
• Insurance startups
• Our insurance value proposition
Big data in insurance
Insurance Facts
86%
of insurance CEOs believe
technological advances will
transform their business in
the next 3-5 years (1)
>50%
of IT budgets are still spent
on maintenance
£££ spend
in 2015/2016 on:
data quality, tool
optimization, data science,
improved processes
Very few
executives are seriously
considering incorporating IT
into strategic planning and
thinking
1/3
of the insurance industry’s
business is expected to occur
digitally by 2018
20%
of insurance business will be
generated via the internet by
2018
11%
of business will be generated
via mobile channels by 2018
(2)
50%
of Insurers consider social
and mobile to be a priority
(3)
86%
of mid to large insurance
companies, life and annuity
providers already have a
BYOD strategy (4)
250 : 1
the prediction for digital vs
face-to-face interactions
with financial services
companies by 2016
30 : 1
the predicted number for
mobile interactions vs calls
15 - 20 years
Age of a typical Policy
Administration system
Source
1) PwC 2014 CEO Survey
2) World Insurance Report, 2014
3) Cap Gemini
4) Celent Research
Big data for insurance
Technologies evolving too rapidly
Increasing customers needs and expectations
Regulations
Natural catastrophes
Competitive pressures on pricing
Please rank in order the following business drivers facing your organization through 2020
2015 Global Insurance Outlook
Insurance business drivers
Big data & analytics
90%
of insurance firms yet to
implement company wide
big data strategy
25%
of large organizations will have
adopted big data analytics for at
least one security or fraud use
case by 2018
82%
of household insurance
providers think they have to
capture and analyze big data to
remain competitive
81%
Intend to increase spending on
data initiatives
80%
of claims data is
unstructured
82%
Of insurance executives cite
data and analytics as key
strategic priority
What for?
• Manage the business
• Gain operational visibility
• Advanced Reporting
• Optimize core processes
• Fraud management
• Avoid other business risks
• Grow the business
• Improve customer relationships
• Offer personalized offers and
pricing
• Optimize distribution channels
• Up-sell and cross-sell
• Increase market penetration
• Keep pace with
competitors
Why is big data a challenge for executives?
How do insurers currently use big data?
2015 Novarica
2014 Deloitte Development
Applying big data in insurance Telematics
Visualizations
Claims
Analytics
Advanced
Analytics
Percent of North American Insurers Investing in Big Data Initiatives
Source: SMA Research, Data and Analytics 2014
Who invests in big data?
Percent of North American Insurers Investing in Big Data Initiatives
Source: SMA Research, Data and Analytics 2014
A smarter future
BearingPoint asked insurance executives to rate the importance of the below five pillars
to successfully implement Big Data & Advanced Analytics in their company
The Five Pillars of Successful Big Data and Smart
Analytics
Insurance future needs
Improved
financial
reporting and
control systems
Stronger digital capabilities complemented by
new skills, refined metrics, upgraded tools and
an innovation culture
Ability to adjust their
business model fast
to new trends
Predictive analytics and modeling methods tools
to manage, synthesize, analyze and leverage
massive data volumes (eg: public information about
customers’ lifestyles and online experiences mixed
with internal data)
Programs and systems that ensure structured
and disciplined governance of key risks and
functions to be regulatory compliant
Enhanced data security
systems and tools
(cybersecurity has become a
strategic issue for insurers)
Insurance Startups
• MetroMile offers “pay as you go” car insurance ->
drivers pay by the mile.
• A device tracks the mileage and customers are billed
monthly according to how far they have driven.
• The company claims that this saves low-mileage
drivers an average of $500 a year.
• Oscar Health Insurance, currently available only
in New York, claims to be built on big data from the
ground up.
• It uses big data, modern apps and web interfaces,
enabling customers to get real-time information on
which doctors and medicines are available to them
in their area and to have a 360 view on each
customer
INSURANCE
EXPERTISE
• Broad experience in delivering complex services and solutions that integrate sales,
marketing, customer service and other processes to large insurers and brokers
• We have developed and successfully deployed a complete insurance solution, with
modular architecture, available on premise & on Cloud, bi-directional integrated
with SAP, Microsoft & Oracle
Insurance expertise
INSURANCE EXPERTISE
• Website/intranet development
• Self service portals
• Online policy selling
• Online claims management
• Enterprise e-learning and intranets
• Employee management & training
• operations support systems development
and deployment
• Mobility:
• Mobile apps development, SFA, document
management
• Big data and BI solutions
• CRM/ Sales Force Automation
• Business Process Management
EITG SOLUTION
• Product management
• Policy Management
• Accounts & intermediaries
• Underwriting
• Actuarial reports
• Billing and collection
• Financial Accounting
• Reinsurance
Value proposition
BIG DATA
EXPERTISE
Euro IT Group Triple Expertise
CONSOLIDATED OUTSOURCING
Contact: office@euroitgroup.com
www.euroitgroup.com

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Insurance Industry Trends in 2015: #1 Big Data and Analytics

  • 2. 1. Big data & analytics 2. Mobility 3. Cloud computing 4. Telematics/IoT What’s hot in insurance
  • 3. Content: • Insurance facts • External forces impacting insurers in 2015 • Insurers business drivers • Big data and Analytics • Why big data is a challenge for insurance execs? • How do insurers currently use big data? • Who invests in big data? • A smarter future • Insurers future needs • Insurance startups • Our insurance value proposition Big data in insurance
  • 4. Insurance Facts 86% of insurance CEOs believe technological advances will transform their business in the next 3-5 years (1) >50% of IT budgets are still spent on maintenance £££ spend in 2015/2016 on: data quality, tool optimization, data science, improved processes Very few executives are seriously considering incorporating IT into strategic planning and thinking 1/3 of the insurance industry’s business is expected to occur digitally by 2018 20% of insurance business will be generated via the internet by 2018 11% of business will be generated via mobile channels by 2018 (2) 50% of Insurers consider social and mobile to be a priority (3) 86% of mid to large insurance companies, life and annuity providers already have a BYOD strategy (4) 250 : 1 the prediction for digital vs face-to-face interactions with financial services companies by 2016 30 : 1 the predicted number for mobile interactions vs calls 15 - 20 years Age of a typical Policy Administration system Source 1) PwC 2014 CEO Survey 2) World Insurance Report, 2014 3) Cap Gemini 4) Celent Research
  • 5. Big data for insurance Technologies evolving too rapidly Increasing customers needs and expectations Regulations Natural catastrophes Competitive pressures on pricing
  • 6. Please rank in order the following business drivers facing your organization through 2020 2015 Global Insurance Outlook Insurance business drivers
  • 7. Big data & analytics 90% of insurance firms yet to implement company wide big data strategy 25% of large organizations will have adopted big data analytics for at least one security or fraud use case by 2018 82% of household insurance providers think they have to capture and analyze big data to remain competitive 81% Intend to increase spending on data initiatives 80% of claims data is unstructured 82% Of insurance executives cite data and analytics as key strategic priority What for? • Manage the business • Gain operational visibility • Advanced Reporting • Optimize core processes • Fraud management • Avoid other business risks • Grow the business • Improve customer relationships • Offer personalized offers and pricing • Optimize distribution channels • Up-sell and cross-sell • Increase market penetration • Keep pace with competitors
  • 8. Why is big data a challenge for executives?
  • 9. How do insurers currently use big data? 2015 Novarica 2014 Deloitte Development Applying big data in insurance Telematics Visualizations Claims Analytics Advanced Analytics
  • 10. Percent of North American Insurers Investing in Big Data Initiatives Source: SMA Research, Data and Analytics 2014 Who invests in big data? Percent of North American Insurers Investing in Big Data Initiatives Source: SMA Research, Data and Analytics 2014
  • 11. A smarter future BearingPoint asked insurance executives to rate the importance of the below five pillars to successfully implement Big Data & Advanced Analytics in their company The Five Pillars of Successful Big Data and Smart Analytics
  • 12. Insurance future needs Improved financial reporting and control systems Stronger digital capabilities complemented by new skills, refined metrics, upgraded tools and an innovation culture Ability to adjust their business model fast to new trends Predictive analytics and modeling methods tools to manage, synthesize, analyze and leverage massive data volumes (eg: public information about customers’ lifestyles and online experiences mixed with internal data) Programs and systems that ensure structured and disciplined governance of key risks and functions to be regulatory compliant Enhanced data security systems and tools (cybersecurity has become a strategic issue for insurers)
  • 13. Insurance Startups • MetroMile offers “pay as you go” car insurance -> drivers pay by the mile. • A device tracks the mileage and customers are billed monthly according to how far they have driven. • The company claims that this saves low-mileage drivers an average of $500 a year. • Oscar Health Insurance, currently available only in New York, claims to be built on big data from the ground up. • It uses big data, modern apps and web interfaces, enabling customers to get real-time information on which doctors and medicines are available to them in their area and to have a 360 view on each customer
  • 15. • Broad experience in delivering complex services and solutions that integrate sales, marketing, customer service and other processes to large insurers and brokers • We have developed and successfully deployed a complete insurance solution, with modular architecture, available on premise & on Cloud, bi-directional integrated with SAP, Microsoft & Oracle Insurance expertise INSURANCE EXPERTISE • Website/intranet development • Self service portals • Online policy selling • Online claims management • Enterprise e-learning and intranets • Employee management & training • operations support systems development and deployment • Mobility: • Mobile apps development, SFA, document management • Big data and BI solutions • CRM/ Sales Force Automation • Business Process Management EITG SOLUTION • Product management • Policy Management • Accounts & intermediaries • Underwriting • Actuarial reports • Billing and collection • Financial Accounting • Reinsurance
  • 18. Euro IT Group Triple Expertise