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Using Technology to Sell More Tickets
Katie McPhee | @ktmcphee | December 2013

1
Tuesday, December 10, 13
Capturing the moment

Tuesday, December 10, 13
Capturing the moment

Tuesday, December 10, 13
Capturing the moment

Tuesday, December 10, 13
Agenda
•
•
•

Tuesday, December 10, 13

Tools to enhance your festival brand
The power of social sharing
Big data, bigger crowds
Agenda
•
•
•

Tuesday, December 10, 13

Tools to enhance your festival brand
The power of social sharing
Big data, bigger crowds
Tuesday, December 10, 13
In 2012 we managed ticketing for 40,000
concerts and music festivals.

Tuesday, December 10, 13
Tuesday, December 10, 13
Tuesday, December 10, 13
16 million monthly site visitors
150 million tickets sold
£1.2 billion in gross ticket sales
Events in 179 countries

Tuesday, December 10, 13
Tools to enhance
your festival brand

Tuesday, December 10, 13
Tools to enhance
your festival brand

Tuesday, December 10, 13
Some things you do control

Tuesday, December 10, 13
Some things you do control

Tuesday, December 10, 13
Customised ticket pages

Tuesday, December 10, 13
Customised ticket pages

Tuesday, December 10, 13
Queuing is history

Tuesday, December 10, 13
The power of festival
Managing your social
sharing
brand

Tuesday, December 10, 13
The power of festival
Managing your social
sharing
brand

Tuesday, December 10, 13
The impact of a single share

Tuesday, December 10, 13
The impact of a single share

Tuesday, December 10, 13
£3.12
Increase in revenue
per Facebook share
in the UK - for outdoor

Tuesday, December 10, 13
Social discovery drives social sharing
Non-social discovery

Social discovery

x3
Tuesday, December 10, 13
Social discovery drives social sharing
Non-social discovery

Social discovery

x3
Tuesday, December 10, 13
Social discovery leads to more mobile sales

=
Tuesday, December 10, 13
Mobile optimised ticket pages increase sales

Discovery

Mobile Purchasing

25% 60%

event page traffic
from mobile devices

Tuesday, December 10, 13

lift in conversion for
mobile-optimized events

Mobile Tickets

20k

tickets in Passbook
in first week
Big data, bigger crowds

Tuesday, December 10, 13
Big data, bigger crowds

Tuesday, December 10, 13
Real time data enables better business decisions

Tuesday, December 10, 13
Track promotional activity to maximise marketing spend

See which promotions are working
Create links to track your campaigns
and affiliates
Know what’s driving traffic and sales

Tuesday, December 10, 13
See where your audience are coming from

Tuesday, December 10, 13
Gain audience insights and stay in touch

API

Tuesday, December 10, 13
Gain audience insights and stay in touch

API

Tuesday, December 10, 13
Thank You

Tuesday, December 10, 13

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