Top 5 People Development Focus Areas for Corporates in 2014

WhiteLight Consulting Pvt Ltd
Good to Great
Project to build IMPACTful Employees
Feb 2013
11
Top 5 L&D Focus Areas – FY 2014
(Indian Corporates)
Feb 2014

Background
Note
Top5L&D
Focus
Area’sfor
2014
Some
Solutions
AboutUs
Agenda
2
 Background Note
 Top 5 L&D Focus Area’s for 2014
 Some Solutions
 About Us : The Team

Background Note
About the Report
Our team met with 68 corporates during Dec 2013 – Feb 2014. Based on our indepth interactions with the
Corporates and their L&D priorities for the coming year, some of the needs resonated repeatedly. We thought
why not share the findings with all of you. Isn’t it what shared learning is all about !
This document is about Top 5 needs which we will share with you . In addition, to these 5 needs, their was an
almost common need to make the learning relevant to workplace.
This document is a summation of those needs and also share with you some potential solutions that may help
you address these key L&D needs.
This document is created by WhiteLight Consulting (WLC) to help the clients know the Top 5 L&D needs in
business and enumerating some of the key issues under consideration, indicative intervention ideas and
investment required.
3

Background Note
4

Background
Note
Top5L&D
Focus
Area’sfor
2014
Some
Solutions
AboutUs
Agenda
5
 Background Note
 Some Solutions

Top Five Focus Areas of the Corporates for 2014 were…
6
Senior
Leadership ;
Mid – Level
Capability
Building,
Building 2nd Line
of leaders)
Performance
Feedback /
Having Difficult
Conversations
SME’s – Full
Service HR
Support
Diversity /
Workplace
Harassment
Executive
Presence

“Effective leadership is not about making speeches or being liked; leadership is
defined by results not attributes. —Peter Drucker ”
Why Life Insurance ?
• Leaders should develop direct reports
• Demonstrate trust based Leadership
• Transitioning operational managers into business
leaders
• Execution Excellence in a VUCA world
• Act like CEO of their own business
• We are sending people for short term leadership
workshops and it is not helping !
Leadership Program - DesiredWhat we heard from Corporates that we met:
7
Focus Area 1 – Leadership Programs

“Don’t lower your expectations to meet your performance. Raise your level of
performance to meet your expectations. “- Ralph Martson
• People should focus on feedback rather than the
person
• People need to have difficult conversations
• Managers are doing appraisal on perceptions
• How can I raise the quality of appraisal
conversations in our organisation ?
• My managers need to build “emotional honesty “
• Listening during feedback – Really ?
Performance Feedback - DesiredWhat we heard the corporates that we met:
8
Focus Area 2 – Performance Feedback

“Diversity – The art of thinking independently together” – Malcolm Forbes
• We need to uncover the prejudices
• Prevention of workplace harassment is a big issue
with us.
• Can you help us build a theatre workshop around it
• We want to initiate the diversity workshops in the
current year
• We want to make our workplace a positive
environment
• Women Safety and respect is high on our agenda
Diversity Workshop- DesiredWhat we heard from corporates that we met :
9
Focus Area 3 – Diversity

“ it’s not just what you do. It’s the way you do it !”
• We know what is executive presence but how do we
structure a program around it
• Our leaders represent us in external world (press,
forums etc) , we need to build their executive
presence
• Is theatre the way to build executive presence or is
their more to it ?
• We need our leaders to “connect” with the
audience
• How do we communicate to our CXO team that they
need executive presence ?
• Can you build a storytelling module for people who
do only 1 on 1 communication; like our corporate
sales team ?
Executive Presence- DesiredWhat we heard from Corporates that we met:
10
Focus Area 4 – Executive Presence

“ It’s all about building people and processes for the next level of business growth”
• This need came from family owned SME’s who are
less than 500 employees ; atleast 10 year old
business and have grown basis their family and
friends supporting them.
• They felt a strong need to build a HR system in
place; starting from aligning it to business results;
putting a transparent performance management
system in place, HR Process, defining KRA’s and
developing and retaining second line of leaders.
• This can be solutioned by a 1 on 1 consultation with
our experts .
Support desired by SME’sWhat we heard from the SME owners :
11
Focus Area 4 – SME needing HR Support

Long Term Engagement
• One-off workshops for leadership
not seem to be giving any results
and effectiveness of these
workshops being questioned.
Should be replicable
• The modules should be replicable
pan-India and should be able to
communicate the same message and
should have a facilitation guide which
a line manager also can understand.
Customised Material
• Part A – Common to all employees.
• Part B – Customised as per line of
business / management level.
Experiential Design
• The engagement should be more of
self-discovery and belief changing
rather than being prescriptive since
the end goal is that the employees
should demonstrate the behaviour
under unsupervised conditions.
12
What were some of the other thoughts, that we heard…

Background
Note
Top5L&D
Focus
Area’sfor
2014
Some
Solutions
AboutUs
Agenda
13
 Background Note
 Some Solutions

Some Solutions for these Top 5 L&D Needs

Focus Area 1 : Leadership Programs
Program Name Inspire© Inspire© Inspire©
Mgmt Level Senior Management Middle First Time Managers
Number of Facilitators 1 1 1
Certified Coach   
Customisable as per your business
objectives / competency framework
  
Pre-Workshop diagnostic   
Psychometric  
Workshop + Shared Learning Days 3 3
One on one Coaching Sessions 12 3 3 (Mentoring Calls)
Kick-off Workshop  
Business Projects  
Outbound Training (Optional) 
Learning Nuggets for Participants 6 3
Learning Nuggets for Managers 1 
Success Presentation  
Leadership Journal   
Duration 6-9 months 6 months 3 months
Group Size 4 15 20
Engagement Cost (in Rs) 6,06,600 8,11,500 3,34,000
Cost Per Participant (In Rs) 1,51,500 54,100 16,700
Combining
coaching, training,
workplace projects
and shared
learning

Fully Interactive
Senior Mgmt (Min 15 yrs)
Group Size – 15
Duration 2 days
Business Storytelling
Senior & Middle Mgmt ( Min 10 Yrs)
Group Size - 15
Duration – 1 day
Focus Area 2 : Executive Presence & Gravitas
Executive Presence & Gravitas
Key Focus Areas :
1. Understand how to present stories
2. Find their unique voice
3. Learn their body’s unique language
4. Identify their unique styles and leverage it
5. Take risk
6. Learn the humour factor
7. Learn to connect, not transact
8. Be still and be comfortable
Executive
Presence
& Gravitas
Executive Presence & Gravitas
How of it:
1. Pre and Post Assessment
2. Theatre
3. Body Language
4. Science of Storytelling
5. Putting it all together
6. Two Facilitator (Arts + Business)
Executive
Presence
& Gravitas

Focus Area 2 : Executive Presence & Business Storytelling
Program Name Executive Presence
in Action©
Business Storytelling
in Action ©
Mgmt Level Senior (Min 15 Years exp)
Senior & Middle
(Min 10 Years exp)
Number of Facilitators 2 2
Customisable as per your business
objectives / competency framework
 
Pre-Workshop diagnostic  
Pre and Post Assessment   (Post Assessment)
Focus on Specific Competencies  
One on one Coaching (Optional)  
Certification  
30 day post workshop support  
Duration 2 Day 1 Day
Ideal Group Size 15 15
Engagement Cost (in Rs) 2,14,000 1,14,000
Cost Per Participant (in Rs) 14,266 7,600

Fully Interactive
Group Size – 15 to 20
Duration 1- 2 days
Workshop Cost
Rs 38,000 – 74,000/ Day
Fully Interactive
Group Size – 15 to 20
Duration 1 day
Workshop Cost
Rs 37,000 – 63,000 / Day
Focus Area 3- 4 : Workplace Diversity & Performance Feedback
Workplace Diversity
Key Focus Areas :
1. Diversity Awareness
2. Diversity Consciousness
3. Gender Tapes
4. Gender Stereotypes
5. Power Equations
Performance
Feedback
Diversity
Performance Feedback
Key Focus Areas :
1. Why is Performance Feedback required ?
2. Listening during Feedback - Really ?
3. Objective v/s Perception Feedback
4. Person v/s Performance Focus
5. Business Results v/s Personal Efforts
6. Holding a difficult conversation
7. Making an actionable plan

Background
Note
Top5L&D
Focus
Area’sfor
2014
Some
Solutions
AboutUs
Agenda
19
 Background Note
 Some Solutions
 About Us

About Us
White Light is what the human eye sees when all the colors of the visible light spectrum are combined.
It is this light that makes it possible to view one's surroundings.
Shedding light on the combined relationships of people, processes, and business strategy in
everything we do, We partner with our clients in Leading Change and being future ready. We work
towards preparing organisations to measure the 'return on opportunity‘ the value missed out when
every one is fixing operational problems and scaling up strategies.
We have high level of expertise in Organizational Development, change management & change agent
development, GDPU [Group dynamics and process understanding development programs], Large
Group work, Open Space Technology, Empathetic Communication Development program, Diversity
Management program, Future Search, Role Consultation and Coaching etc.
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WhiteLight Consulting Approach
21

WhiteLight Consulting: The Team
22
Leading Change /
Coaching/Diversity
HR / OD/ Leadership
Coaching
HR/ OD
Business Storytelling/
Leadership coaching
Market Research Creative Arts Arts and Design Arts and Business
Area’s of Expertise

Payal Gupta is an organization development consultant and executive coach. She works with the intent to help individuals and
organizations setup for success and explore their potential to be future ready. We work with CXOs, Founders, senior managers
and board of directors; Large Corporates, family run businesses, MNC’s, Government run organizations we work with them all.
As an Organization Development Consultant, Payal, focuses on systemic change management, organizational development,
leadership development, creating team synergy, building organization culture and facilitating large group work. She works with
various industries like manufacturing, media, printing, IT, education, FMCG, Real estate, Insurance, Non-profit sector. She also
teaches Organization Development to L&D and HR heads.
Payal holds a MBA in Human Resources, she is a Certified Coach, Certified Organization Development Consultant, a Masters in
English Literature, has completed her Entrepreneur Development Certificate from Indian School of Business (ISB), Applied
Behavioral Facilitator, Appreciative Inquiry Practioner
She has
Rajiv Misra is an experienced facilitator with over 3100 hours of facilitation to his credit . His focus areas are leadership
development, managerial capability building, organizational assessment, development and organizational re- engineering. Rajiv
has worked on diverse interventions in the arena of organizational culture transformation, establishing competency framework
for supervisors and delivered workshops on competency and leadership development. He specializes in managerial and
leadership development interventions and assessments.
He has been a key anchor in three major organization re- engineering initiatives. Some of the organisations he has worked are
Wipro (Head HR BPO – West India) and Hexaware KPO (Head HR). He is an alumnus of MDI, Gurgaon. Currently, Rajiv is
pursuing a fellow programme in organizational development from AHRD Ahmedabad where his topic of research is leadership
interventions. He is the Pune chapter President of International Association of Coaches (IAC). He is also a certified from AHRD
to design and run Assessment and Development Centres.
Sandeep Kaul specializes in improving, enhancing and transforming individuals. He founded WhiteLight Consulting with the
objective to Consult.Inspire.Engage. business leaders in Corporate India. All of his engagements are bespoke and driven by hard
research.
Sandeep Kaul is an alumnus of Management Development Institute (MDI), Gurgaon with 17+ years of extensive cross-functional
business experience with organizations like ICICI Bank, Future Generali, MetLife and BNP Paribas. He has held senior positions in
these organizations centering around direct P&L responsibility, business development, product management and operations.
He has spent substantial time developing the Business Storytelling practice and Executive Coaching practice. He has more than
220+ hours of coaching experience. He has done coaching for business leaders from hospitality, FMCG and BFSI sector.
His core expertise is in using Arts for OD purposes, incorporating creativity into business and Leadership Coaching.

A communications major from Symbiosis Pune. Shreyanka joins the dots between research, communications, consumer
culture and business.
With over a decade of marketing insights consultancy behind her for clients such as Nestle, Nokia, Airtel, Star TV, Radio Mirchi
etc, she brings to the table a host of specialist qualitative techniques adapted to enable firms discover new paths.. Her work has
been experienced by Corporates such as Bharti Airtel, Radio Mirchi, Reckitt Benkiser, Canara HSBC Oriental Insurance.
She is a also a visiting faculty for consumer behavior, qualitative research, media studies, advertising at IIM – Lucknow, IIM,-
Indore, Management Development Institute, Symbiosis Institute of Media and Communication, National Institute of Fashion
Technology etc.
She has also conducted Management Development programs for
working professionals on research based studies at IIM Lucknow.
Om Katare founded Yatri theatre group in 1979. Om has to its credit 60+ productions and 4800+ performances both in India
and abroad over the last 33 years.
Om uses techniques which are safe, supportive and non-threatening like role play, improvisations, practical scenarios, staged
performances, facilitated sessions – where a positive outcome is tested by acting out the solutions – to encourage change.
Some of the corporate clients that he has worked with are Hindustan Lever (Theatre was integrated with their 2012 business
roll out plan), TCS ( Product launch of their accounting software for domestic market), HT Media, Shopper’s Stop etc.
Priyanka Kaul is an alumnus from National Institute of Fashion Technology (NIFT), New Delhi. She has implemented design and
creative initiatives in multiple business organisations. She has had global experience in the textile industry. She has been a
trainer and visiting faculty at NIFT and Wegan & Leigh. Since the last 7 years, she has been associated with the Arts scene in
Mumbai. She has won the META award in 2011 for theatre excellence. She has a passion for performing arts including theatre,
dancing and music. She is also a Reiki Energy Healing practioner (Level 3).
At WhiteLight Consulting, she is focused on creating engagement designs that blend management and arts.

Rajesh Trivedi has over a decade of corporate experience. He holds Post Graduate degree in Human Resources Management
and also completed Organization Development certification program. Rajesh during his corporate stints is involved with
companies during start-up phase hence has worked extensively on designing of organization structure, establishing HR
Strategies and process, establishing organization culture and values.
Some of the firms that Rajesh has been associated with are Cadila Healthcare Ltd, Fortis Healthcare Ltd , Hutchison Essar ltd
and Boehringer Ingelheim (Head HR) . His forte is in areas of conducting management alignment, team building, personal
and organizational effectiveness enhancement.
Avantika Akerkar specializes in improving, enhancing and transforming individual and corporate communication styles.
She has run multi-faceted programs for diverse portfolio of clients that range from the Aviation Industry (Jet and Kingfisher)
and the Hospitality Industry (The Taj Group of Hotels, the Indigo group of restaurants) to Banking (Deutsche, BNP Paribas
and more) and Investment Houses (JP Morgan, DSP Blackrock). Her experience in the pharmaceutical industries for
Novartis and Cipla, has led to over 2,000 participants benefiting from the workshops. She has also worked with IT
Companies (Tata Interactive Services, Accenture, Wipro and Infosys) and KPOs.
Her workshops are non-traditional using a combination of both theoretical and practical experiences. She is able to draw
upon her vast experience gained in both the corporate and not-for-profit sector in the fields of public relations and
program planning. Avantika also uses her skills in the dramatic arts to bring the workshops ‘to life.’ She is completely
committed to transforming her participants into highly effective people, professionally and personally.

WhiteLight Consulting : Select Clientele
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Copyright © 2014 WhiteLight Consulting
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Contact us at :
WhiteLight Consulting Pvt. Ltd.
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Bandra (East), Mumbai 400051
Phone +91 22 61623250 Cell +919820077876
Email sandeep.kaul@everythingtraining.in

Top 5 People Development Focus Areas for Corporates in 2014

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