ملتقى التميز المؤسسي 2016

1. BUSINESS PROCESS OPTIMIZATION TOWARD
LEAN TRANSFORMATION
Eng. Ayman Abo Abah
CEO - Tamkeen Technologies
Feb 23rd , 2016

2. Agenda
Organization
Business
Transformation
Young Generation
of Leaders
BPO Toward Lean Transformation

3. Agenda
Organization
Business
Transformation
Young Generation
of Leaders
BPO Toward Lean Transformation

4. How are we Doing?
Breaking Points and Gaps in Business Processes

5. Complexity exists internally within organizations…
Organizations Business Transformation
Efficiency and Effectiveness should go hand in hand

6. Challenges Ahead?

7. Cell phones and internet penetrated within 10 years against electricity which
took nearly more than 50 years to be accepted.
Technological changes are quicker and are being adopted like never before
Organizations Business Transformation
Change is adopted quickly. How long have your organization taken to adapt to change?

8. Evolution of Technology
Organizations Business Transformation
Is Government ready to adapt this quick technological change?
Will we even call it a Phone in 2020?

9. Evolution of Technology
Organizations Business Transformation
Is Government ready to adapt this quick technological change?
Future is of Smart Machines or Smart People?

10. Are our Governments ready to embrace this change?
Market Forecast 2020 : ~ 50 Trillion GBs of Data by 2020
Organizations Business Transformation

11. What could we do better?
Touch Points in Business Transformation

12. Excellence is a Moving Target
Transformation is Not Optional.
Organizations Business Transformation
Transformation Today
Means:
 Simpler Business Led Change
 Full Process Visibility and
Governance
 Optimized Processes and Decisions
Agile Processes and Decisions with Business
Process Management
Can Your Processes Handle Change, Uncertainty and Complexity?

13. BPO Enabled Digital Transformation
Organizations Business Transformation
Innovative processes and technology would lead to futuristic Digital Transformation
Enabling Digital
Transformation

14. Toward Gov 4.0
Organizations Business Transformation
1995 ~ 2000
World Wide Web
Government 1.0
(e-Government)
2005 ~ 2010
Web 2.0
Government 2.0
2015 ~ 2020
Real-World Web
Government 3.0
(u-Government)
Government oriented
First–stop-shop
Citizen oriented One-stop-
shop
Government service portal
for individuals
One way service Bilateral interaction Customized intelligent
service
Time and place restriction
for services
Mobile services Seamless services anytime
and anywhere
Uniform services mainly
based on supply
Services based on public
private collaboration
Intelligent services
Gov 4.o will include improving the efficiencies of the services and focus on value generation

15. Inter-operable
Digital
Transformation
Multi-lingual
Globally
Appreciated
Adaptive
Government Process Optimization can make
the concept of Global Citizen a reality
Safe, Secure,
Trusted & Reliable
International
Policies
Transforming the business of government to be compatible with the global road map
Organizations Business Transformation
Are our organizations equipped with these parameters for Global Transformation

16. Business process optimizations and management transformation strategy
Organizations Business Transformation
Business Process Optimization can help your firm understand its process maturity and take
necessary steps to adapt.
Source: http://www.infosys.com/FINsights/Documents/pdf/issue10/digital-transformation-framework.pdf

17. Business process optimizations and management transformation strategy
Organizations Business Transformation
Business Process Optimization can help your firm understand its process maturity and take
necessary steps to adapt.
4 Step approach for Leading
Digital Transformation
Source: http://www.infosys.com/FINsights/Documents/pdf/issue10/digital-transformation-framework.pdf

18. Short Film on Business Process Optimization

19. Business Process Business Strategy: Are You Inside-Out or Outside-In?
Organizations Business Transformation
From an Outside-In approach, long-term shareholder value is a consequence of listening and
providing value to customers while providing a seamless customer experience

20. Business Process Monitoring
Methodology

21. Business process optimizations and management transformation strategy
Organizations Business Transformation
BPM is the enabler for Digital Future
Source: Study conducted by BearingPoint with 278 participations from various industries.
Business Process Management (BPM) – the enabler for the digital
future
CPO

22. Source: Study conducted by BearingPoint with 278 participations from various industries.
Top 5 Objectives of Business Process Management / Optimization
Organizations Business Transformation
What are the objectives of
BPM?
Are the objectives already
being met?
Every BPM initiative should have a vision on continuous improvement

23. Business process optimizations and management transformation strategy
Organizations Business Transformation
Proven management transformation frameworks / strategies for enhancing business efficiency
Proven Frameworks for
Process Optimization

24. Digitize then Optimize? Optimize then Digitize?
OR
MODEL DIGITIZE
OPTIMIZEMANAGE
MODEL OPTIMIZE
DIGITIZEMANAGE
Optimize then Digitize
High
Low
Low
Quick
Digital Transformation is the Way Ahead.. Have you faced this while transformation?
Organizations Business Transformation
Optimization at the early stages plays a very important role in Digital Transformation
Outcomes
Time to Build and Deploy
Time to Optimize and Maintain
Change Requests to deal with
Value realization post investment
Digitize then Optimize
Low
Very High
Very High
Delayed

25. Source: Study conducted by BearingPoint with 278 participations from various industries.
Process monitoring for an effective decision making process post-implementation
Organizations Business Transformation
Excellence is a moving target and needs continuous improvement, thus standard processes
without measurement metrics is a non value adding exercise

26. SLA – Service Level Agreements KPIs – Key Performance Indicators
SLA – To provide ‘A’
service for 100
instances in average
turn around time of 2
to 3 days
KPIs – % of instances
when the ‘A’ service was
provided in 2 days
Unacceptable
Agreed
Bonus
2 to 3 days
< 2 days
> 3 days
W 1 W2 W3 W4
Process Monitoring Dashboard
Process monitoring for an effective decision making process
Organizations Business Transformation
Management decisions should be backed with facts and figures obtained from process
performance measurements.
Process Monitoring Tips / Tools

27. Aerospace and
defense
Asset
management
Automotive Banking and
capital markets
Business and
professional
services
Chemicals Communications
Energy and
mining
Engineering and
construction
Entertainment
and media
Financial
services
Forest, paper
and packaging
Healthcare
industries
Hospitality and
leisure
Industrial
manufacturing
Insurance Law firm
services
Pharmaceuticals
and life sciences
Power and
utilities
Technology
Transportation
and logistics
Quick check for Readiness
Inter-operable Solutions?
Comply to International
policies?
Competent Workforce?
Efficient Processes?
Involvement of Key Industries in Digital Government / City Vision
Every time Everywhere?
Making the Organizations Ready for Digital Government & Digital Country Vision
Organizations Business Transformation
Is your firm ready for Digital Government / City Vision?

28. Agenda
Optimization Toward Lean Transformation
Government
Organization
Business
Transformation
Young Generation
of Leaders


29. Agenda
Optimization Toward Lean Transformation
Young Generation
of Leaders
Government
Organization
Business
Transformation


30. Today’s Youth?

31. Youth versus Adult in Technology Adoption
Young Generation of Leaders
Do not minimize challenges if you want Young Leaders to commit.
This study shows that more
than 95% of the Youth in
the age range 12 to 29 go
online every day
Does this mean the youth
understand technology in a
better way than the adult?

32. Will the new generation of leaders be innovators, or
followers?
• A brand new generation of business and
institutional leaders in taking the reins
• World is shrinking - Technology is evolving
• Change is the ONLY constant, Young
Leaders need to embrace change
Innovators or Followers?
Young Generation of Leaders
Either Lead or Follow
or Get out of the Way
- Thomas Paine
Do not minimize challenges if you want Young Leaders to commit.

33. Young Generation of Leaders Succession Planning and Strategies
Young Generation of Leaders
Young generation of leaders would mostly be Innovators but not Followers
 They understand next generation trends
 They ask great questions and challenge assumptions
 They learn fast
 They are technologically smart
 They are our succession plan
 They are passionate
 They are creative with fresh new ideas and they imagine
their own solutions
 They are ready for new challenges and embrace
opportunities
 They give life to organization which lead to the
Transformation

34. How to incline Youth with
Business Transformation?

35. Hey, what is Sam
always up with graphs
and flow charts?
Yea, seems like he likes
to play with diagrams
and pie charts. Haha..
And to top that, he
questions us about our
performance! Huh..
I think he should join us
in service delivery
instead of questioning us
about following
standards and templates
Sam is a Business Process Associate working as a
quality control executive responsible for monitoring
the implementation and usage of standard
methodologies, monitor SLA deviations and KPIs
evaluation. Sam interacts with stakeholders for
inputs on policies, evaluating performance and
conducting training programs on usage of standards.
Young leaders to be given visibility of overall organizational activities toward improvement
initiatives.
Culture Transformation: Empowering the organizations leaders and Human Capital
and making the corporate ready
Young Generation of Leaders

36. Leading by example,
building trust and
delegation
Communicating in an
open and transparent
way
Admitting mistakes
and learn from it
Handling
controversial issues
or crises calmly and
confidentially
Bringing out the
best in others
Talent Incubating and
Team Building
Bring out the Leadership Skills in the Youth
Young Generation of Leaders
Make every single employee of your firm a leader in what he does

37. Strategic Level
Execution Level
Managerial LevelAlign with the Vision
and Strategy of the
Organization.
Customer oriented
policies and business
rules.
Monitoring, Evaluation
and Realization of the
outcomes to organizations vision.
Result oriented and
quality based
performance assessments,
goal settings and
development programs
Organizational Performance MIS and Reporting
Young Generation of Leaders
All levels of the Management should align with goal of optimization
Culture Transformation: Empowering the organizations leaders and Human Capital
and making the corporate ready

38. Dimension 1:
• Competency
• Performance
• Client Satisfaction
• Demonstration of
Integrity
Strategy Level
Managerial Level
Execution Level
Dimension 2:
• Contribution towards
Organizational Lean
Transformation
• Innovation
Dimension 3:
• Delegation
• Empowerment
• Leadership
Young Generation of Leaders Succession Planning and Strategies
Young Generation of Leaders
Every individual should have a fair opportunity to grow based on his performance

39. Agenda
Optimization Toward Lean Transformation
Government
Organization
Business
Transformation
Young Generation
of Leaders
 

40. Learnings
Organization
Business
Transformation
Young Generation of
Leaders
Transformation is Not Optional.
Change Now to Adapt.
Excellence is a Moving Target.
Lean transformation for Digital Transformation
Youth is more inclined towards Technology thus more
competent to adapt to Digital Transformation.
Tap the leadership Qualities in Youth and make thim
the Leaders of Now.

41. Thank You
Vision
The Government's IT Choice for
Enabling Excellence
Mission
To deliver highly valued and
innovative IT solutions to the
Government sector by leveraging on
strategic partnerships, harvesting top
Saudi talent and adopting leading
technological capabilitiesEng. Ayman Abo Abah
CEO - Tamkeen Technologies