Team Orientated Problem Solving Explained

2. TODAYS 5S TRAINING SCHEDULE MONDAY DECEMBER 11, 2006 07:30AM TO 08:00AM ATTENDEE REGISTRATIONBREAKFAST/INTRODUCTIONS/OVERVIEW OF THE 5S SYSTEM/WHAT’S ON YOUR MIND ABOUT 5S. 08:00AM TO 08:05AM SLIDE SHOW INTRODUCTION TO THE 1 ST PILLAR ‘SORT’ 08:05AM TO 08:55AM TEAMS PREPARE FOR, DO & PRESENT RESULTS OF ‘SORT’ APPLICATION EXERCISE 08:55AM TO 09:00AM SLIDE SHOW INTRODUCTION TO THE 2 ND PILLAR ‘SET IN ORDER’ 09:00AM TO 09:50AM TEAMS PREPARE FOR, DO & PRESENT RESULTS OF ‘SET IN ORDER’ APPLICATION EXERCISE 09:50AM TO 10:00AM 10 MINUTES BREAK TIME 10:00AM TO 10:05AM SLIDE SHOW INTRODUCTION TO THE 3 RD PILLAR ‘SHINE’ 10:05AM TO 10:55AM TEAMS PREPARE FOR, DO & PRESENT RESULTS OF ‘SHINE’ APPLICATION EXERCISE 10:55AM TO 11:00AM SLIDE SHOW INTRODUCTION TO THE 4 TH PILLAR ‘STANDARDIZE’ 11:00AM TO 11:50AM TEAMS PREPARE FOR, DO & PRESENT RESULTS OF ‘STANDARDIZE’ APPLICATION EXERCISE 11:50AM TO 11:55AM SLIDE PRESENTATION INTRODUCTION TO 5 TH PILLAR ‘SUSTAIN’ 11:55AM TO 12:45PM TEAMS PREPARE FOR, DO & PRESENT RESULTS OF ‘SUSTAIN’ APPLICATION EXERCISE (ESTABLISH 5S JOB CYCLES TIME PERMITING) 12:55PM TO 01:00PM WRAP UP/EXCEPTIONS/PLUS-DELTA/Qs & As/PLAN OF ACTION FOR THE CASCADE OF TRAINING FOR REMAINING TARGET AREAS ASSOCIATES/SET UP ADOPT LEAN CONSULTANT FOLLOW UP SCHEDULE

3. “ A PROBLEM IS NOT A PROBLEM IF IT IS SOLVABLE, IF A PROBLEM IS NOT SOLVABLE THEN IT IS NOT A PROBLEM BECAUSE IT CAN NOT BE SOLVED, SO WE REALLY DO NOT HAVE ANY PROBLEMS”… QUOTED BY THE DALI LAMA & TAKEN FROM THE BOOK ‘WAY OF QUALITY- DIALOGUES ON KAIZEN THINKING’ BY ALLEN GREEN & TOM LANE DIALOGOES PRESS 1993

5. PROBLEMS? WHAT IS THE GENERAL MEANING & DEFINITION OF A PROBLEM ACCORDING TO WEBSTERS DICTIONARY: A DIFFICULT OR PERPLEXING QUESTION OR ISSUE; A QUESTION POSED FOR CONSIDERATION, DISCUSSION OR SOLUTION. FOR US A PROBLEM CAN BE BETTER DEFINED AS THIS:- ‘ A GAP BETWEEN THE CURRENT CONDITION (WHAT IS) & THE DESIRED PERFORMANCE LEVEL (WHAT MUST BE, SHOULD BE OR COULD BE & THE CAUSE IS UNKNOWN ’

6. PROBLEMS? WHAT IS THE GENERAL MEANING & DEFINITION OF A CAUSE ACCORDING TO WEBSTERS DICTIONARY: A REASON FOR AN ACTION OR CONDITION; SOMETHING THAT BRINGS ABOUT AN EFFECT OR A RESULT A PERSON OR THING THAT IS THE OCCASION OF AN ACTION OR STATE. FOR US A CAUSE CAN BE BETTER DEFINED AS THIS:- ‘ A FACTOR THAT IMMEDIATELY PRECEDES THE PROBLEM & ALWAYS PRODUCES IT. FOR A FACTOR TO BE A CAUSE IT MUST ALSO BE CAPABLE OF PRODUCING THE PROBLEM BY ITSELF ’

8. WHAT ARE SOME CURRENT PROBLEMS WHICH EXIST IN OUR ORGANIZATION?

10. GOPHER BASHING OUR PROBLEMS

14. HOW DOES OUR ORGANIZATION CURRENTLY SOLVE PROBLEMS? CONCERNS ABOUT OUR CURRENT PROBLEM SOLVING APPROACH?

21. WHAT IS 8D (EIGHT DISCIPLINES) OF PROBLEM SOLVING? 8D GIVES US A STRUCTURE, SYEMATIC METHOD FOR PROBLEM SOLVING. IT WAS DERIVED FROM A PROCESS CREATED BY THE EDUCATION MARKETING SERVICES OF TOLEDO, OHIO & THE FORD MOTOR COMPANY . 8D IS A COMMON SENSE APPROACH THAT HELPS US AS A STEP-BY-STEP GUIDE TO ELIMINATE OUR RANDOM STABS & GUESSING IN SOLVING OUR PROBLEMS.

33. RELATIONSHIP OF IMPROVEMENT ALLWAYS OPPORTUNITY TO IMPROVE EVEN IF THE PROBLEM HAS BEEN RESOLVED CORRECTION ACTION PREVENTIVE ACTION IMPROVEMENT ACTION BELOW TARGET, GOAL, SPEC. AT TARGET GOAL, SPEC. NEW AT TARGET GOAL, SPEC.

53. ELEMENTS OF TEAM MEETINGS PLAN – AGENDA LOCATION, TIME CHECK – EVALUATE MEETING EFFECTIVENESS ACT – POST MEETING RESULTS TEAM MEMBER DO FOLLOW UPS DO – MEET, GROUND RULES DISCUSSION, DECISIONS ASSIGNMENTS

82. A ROOT CAUSE IS… A POTENTIAL CAUSE WHICH CAN BE TURNED ON & OFF DURING TESTING WHICH DIRECTLY DEFINES THE REASON FOR THE PROBLEM