Travel technology (also called tourism technology, and hospitality automation) is the application of Information Technology (IT) or Information and Communications Technology (ICT) in the travel, tourism and hospitality industry. One form of travel technology is flight tracking. eTourism can be defined as the analysis, design, implementation and application of IT and e-commerce solutions in the travel&tourism industry; as well as the analysis of the respective economic processes and market structures and customer relationship management. Many travelers take some form of mobile communication device with them on the road, whether it is a tablet computer or a mobile phone. To keep customers advised of changes many tourism and hospitality businesses use mobile communication; they send delay notices, offer deals and sponsor location-based advertising. Depending on the type of business the communication might happen through emails, text messaging or GPS tagging, for example.

1. TRAVEL TECHNOLOGY
Trends in Mobile and Web Development

2. Contents
■ Customer Demands for Travel Technology
■ The Travel Industry is Going Mobile
■ Benefits for Suppliers
■ Development of Travel Technology
■ The Components of Tourism Industry
■ Web Application for Travel Companies
■ Travel App Features
■ Apps Developed by Extentia

3. Customer Demands for Travel Technology
■ Problems of the Past
■ Booking depends on
physical travel agency
■ Difficult to compare and
find cheap options
■ Stressful to arrange all
details during traveling
■ Solutions Today
■ Information technology
in travel industry
■ eTourism, e-travel
■ Websites and mobile
applications
■ Easy and fast to access
■ Automated and all in one

4. The Travel Industry is Going Mobile
■ 42% of global travelers use
mobile phones to book trips
■ 12% get accommodation via
smartphone devices
■ 45 % use smartphones to
book activities while
traveling
■ 72% use smartphones to
find a restaurant
■ 34% feel mobile check-ins
should be available at all
hotels
■ Usage of mobile phones
Trip Booking Acommodations
While Traveling Restaurant
Mobile Check-in

5. The Travel Industry is Going Mobile
Of travellers use the
internet for planning
their travels
Of travellers use a
smartphone for
leisure or business
travel
Of travel companies
and agencies think
smartphones would
have a significant
impact on their
business

6. Better
Logistics
Management
Intelligent
Shopping
Mechanism
Marketing and
Competitive
Advantage
Customer
Relationship &
Loyalty
Global
Distribution
Process
Business
Process
Management
Multi Channel
Distribution
(B2B, B2C)
Multi Source
Supply
Benefits for Suppliers

7. Development of Travel Technology
■ Four stages have developed since the 14th century
Advanced
Discovery
Sales and
Distribution
Supply Management
Supply CreationFirst Stage
Second Stage
Third Stage
Fourth and
Current Stage

8. Development of Travel Technology
First Stage:
■ Supply Creation
■ First travel agent: Thomas
Cook
Second Stage:
■ Supply Management
■ Airlines automate booking
process

9. Development of Travel Technology
Third Stage
■ Sales and Distribution
■ All in one website
■ Travel Agencies like
“expedia.com” enable
booking hotels, cars, and
flights

10. Development of Travel Technology
■ Fourth Stage
■ Advanced Discovery
■ TripAdvisor
■ Kayak to search across several
websites to compare fares
■ Mobile apps

11. Development of Travel Technology
Supplier Centric
Technologies
changed to
Consumer Centric
Technologies
Through Travel Agencies and the Internet

12. Development of Travel Technology
■ Future: Personalization
■ Collect data with machine
learning
■ Thereby, creating individual
profiles
■ Airlines, hotels, and other
suppliers will be able to build
custom offerings and deals

13. The Components of Tourism Industry
Travel
&
Tourism
Travel
Agents
Tour
Operators
Lodging
and
Catering
Transport
Information
and Guiding
Attractions

14. Web Application for Travel Company
■ Hotels, flights, cruises, and car rentals
■ Sightseeing tours, and holiday packages
■ Travel agents and affiliates
■ Global Distribution System

15. Travel App Features
■ Payment gateway integration
■ Calculation of cancellation charges
■ Handles markups and commissions
■ Customizable app design
■ Responsive booking engine

16. Travel App Features
■ Google map integration
■ Easy information access
■ Fully automated system
■ Live data, pricing
availability
■ Multi-supplier booking
engine

17. Apps Developed by Extentia
Trip in a Pocket
■ Developed for travelers
who have their trips
planned by travel agents
■ Checks uploaded
itineraries from any place
and at any time on
mobile
http://www.ixtentia.com/apps-portfolio/travel/trip-in-a-pocket/

18. Apps Developed by Extentia
City Guide
■ The Dubai City Guide is the
definitive mobile guide to the
dazzling city
■ Finds malls, local museums,
fine restaurants, camel safari,
and more

19. Apps Developed by Extentia
Reethi Rah
■ Acquaints users with the
One and Only all-villa
luxury resort
■ Offers an unrivalled level
of style, choice, and
personalized exploration
http://www.ixtentia.com/one-only/

20. THANK YOU
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