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TRAVEL TECHNOLOGY
Trends in Mobile and Web Development
Contents
■ Customer Demands for Travel Technology
■ The Travel Industry is Going Mobile
■ Benefits for Suppliers
■ Develop...
Customer Demands for Travel Technology
■ Problems of the Past
■ Booking depends on
physical travel agency
■ Difficult to c...
The Travel Industry is Going Mobile
■ 42% of global travelers use
mobile phones to book trips
■ 12% get accommodation via
...
The Travel Industry is Going Mobile
Of travellers use the
internet for planning
their travels
Of travellers use a
smartpho...
Better
Logistics
Management
Intelligent
Shopping
Mechanism
Marketing and
Competitive
Advantage
Customer
Relationship &
Loy...
Development of Travel Technology
■ Four stages have developed since the 14th century
Advanced
Discovery
Sales and
Distribu...
Development of Travel Technology
First Stage:
■ Supply Creation
■ First travel agent: Thomas
Cook
Second Stage:
■ Supply M...
Development of Travel Technology
Third Stage
■ Sales and Distribution
■ All in one website
■ Travel Agencies like
“expedia...
Development of Travel Technology
■ Fourth Stage
■ Advanced Discovery
■ TripAdvisor
■ Kayak to search across several
websit...
Development of Travel Technology
Supplier Centric
Technologies
changed to
Consumer Centric
Technologies
Through Travel Age...
Development of Travel Technology
■ Future: Personalization
■ Collect data with machine
learning
■ Thereby, creating indivi...
The Components of Tourism Industry
Travel
&
Tourism
Travel
Agents
Tour
Operators
Lodging
and
Catering
Transport
Informatio...
Web Application for Travel Company
■ Hotels, flights, cruises, and car rentals
■ Sightseeing tours, and holiday packages
■...
Travel App Features
■ Payment gateway integration
■ Calculation of cancellation charges
■ Handles markups and commissions
...
Travel App Features
■ Google map integration
■ Easy information access
■ Fully automated system
■ Live data, pricing
avail...
Apps Developed by Extentia
Trip in a Pocket
■ Developed for travelers
who have their trips
planned by travel agents
■ Chec...
Apps Developed by Extentia
City Guide
■ The Dubai City Guide is the
definitive mobile guide to the
dazzling city
■ Finds m...
Apps Developed by Extentia
Reethi Rah
■ Acquaints users with the
One and Only all-villa
luxury resort
■ Offers an unrivall...
THANK YOU
Share your feedback on
http://www.extentia.com/contact-us
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Travel Technology -- The Travel Industry is Going Mobile

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Travel technology (also called tourism technology, and hospitality automation) is the application of Information Technology (IT) or Information and Communications Technology (ICT) in the travel, tourism and hospitality industry. One form of travel technology is flight tracking.
eTourism can be defined as the analysis, design, implementation and application of IT and e-commerce solutions in the travel&tourism industry; as well as the analysis of the respective economic processes and market structures and customer relationship management.
Many travelers take some form of mobile communication device with them on the road, whether it is a tablet computer or a mobile phone. To keep customers advised of changes many tourism and hospitality businesses use mobile communication; they send delay notices, offer deals and sponsor location-based advertising. Depending on the type of business the communication might happen through emails, text messaging or GPS tagging, for example.

Published in: Technology
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Travel Technology -- The Travel Industry is Going Mobile

  1. 1. TRAVEL TECHNOLOGY Trends in Mobile and Web Development
  2. 2. Contents ■ Customer Demands for Travel Technology ■ The Travel Industry is Going Mobile ■ Benefits for Suppliers ■ Development of Travel Technology ■ The Components of Tourism Industry ■ Web Application for Travel Companies ■ Travel App Features ■ Apps Developed by Extentia
  3. 3. Customer Demands for Travel Technology ■ Problems of the Past ■ Booking depends on physical travel agency ■ Difficult to compare and find cheap options ■ Stressful to arrange all details during traveling ■ Solutions Today ■ Information technology in travel industry ■ eTourism, e-travel ■ Websites and mobile applications ■ Easy and fast to access ■ Automated and all in one
  4. 4. The Travel Industry is Going Mobile ■ 42% of global travelers use mobile phones to book trips ■ 12% get accommodation via smartphone devices ■ 45 % use smartphones to book activities while traveling ■ 72% use smartphones to find a restaurant ■ 34% feel mobile check-ins should be available at all hotels ■ Usage of mobile phones Trip Booking Acommodations While Traveling Restaurant Mobile Check-in
  5. 5. The Travel Industry is Going Mobile Of travellers use the internet for planning their travels Of travellers use a smartphone for leisure or business travel Of travel companies and agencies think smartphones would have a significant impact on their business
  6. 6. Better Logistics Management Intelligent Shopping Mechanism Marketing and Competitive Advantage Customer Relationship & Loyalty Global Distribution Process Business Process Management Multi Channel Distribution (B2B, B2C) Multi Source Supply Benefits for Suppliers
  7. 7. Development of Travel Technology ■ Four stages have developed since the 14th century Advanced Discovery Sales and Distribution Supply Management Supply CreationFirst Stage Second Stage Third Stage Fourth and Current Stage
  8. 8. Development of Travel Technology First Stage: ■ Supply Creation ■ First travel agent: Thomas Cook Second Stage: ■ Supply Management ■ Airlines automate booking process
  9. 9. Development of Travel Technology Third Stage ■ Sales and Distribution ■ All in one website ■ Travel Agencies like “expedia.com” enable booking hotels, cars, and flights
  10. 10. Development of Travel Technology ■ Fourth Stage ■ Advanced Discovery ■ TripAdvisor ■ Kayak to search across several websites to compare fares ■ Mobile apps
  11. 11. Development of Travel Technology Supplier Centric Technologies changed to Consumer Centric Technologies Through Travel Agencies and the Internet
  12. 12. Development of Travel Technology ■ Future: Personalization ■ Collect data with machine learning ■ Thereby, creating individual profiles ■ Airlines, hotels, and other suppliers will be able to build custom offerings and deals
  13. 13. The Components of Tourism Industry Travel & Tourism Travel Agents Tour Operators Lodging and Catering Transport Information and Guiding Attractions
  14. 14. Web Application for Travel Company ■ Hotels, flights, cruises, and car rentals ■ Sightseeing tours, and holiday packages ■ Travel agents and affiliates ■ Global Distribution System
  15. 15. Travel App Features ■ Payment gateway integration ■ Calculation of cancellation charges ■ Handles markups and commissions ■ Customizable app design ■ Responsive booking engine
  16. 16. Travel App Features ■ Google map integration ■ Easy information access ■ Fully automated system ■ Live data, pricing availability ■ Multi-supplier booking engine
  17. 17. Apps Developed by Extentia Trip in a Pocket ■ Developed for travelers who have their trips planned by travel agents ■ Checks uploaded itineraries from any place and at any time on mobile http://www.ixtentia.com/apps-portfolio/travel/trip-in-a-pocket/
  18. 18. Apps Developed by Extentia City Guide ■ The Dubai City Guide is the definitive mobile guide to the dazzling city ■ Finds malls, local museums, fine restaurants, camel safari, and more
  19. 19. Apps Developed by Extentia Reethi Rah ■ Acquaints users with the One and Only all-villa luxury resort ■ Offers an unrivalled level of style, choice, and personalized exploration http://www.ixtentia.com/one-only/
  20. 20. THANK YOU Share your feedback on http://www.extentia.com/contact-us

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