Face for Business presents its telephone answering service for Driving Instructors to the DIA
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Face for Business has recently partnered up with the Driving Instructor Association, and will be attending a number of their roadshows over the next year. Face for Business offers a bespoke telephone answering service for driving schools and independent driving instructors. Our presentation informs instructors of the benefits of using a call handling service to capture your calls, and new pupils.
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Face for Business presents its telephone answering service for Driving Instructors to the DIA
- 1. Face For Business Business Telephone Answering Service Andy English General Manager 0845 031 3232
- 2. Agenda 1. UK Call Handling Statistics 2. Why we work with Driving Instructors 3. How the FFB solution works 4. What is included?
- 3. 1. UK Call Handling Statistics • £31bn - UK lost revenue • 8/10 –Won’t leave voicemail • 8/10 – No answer reflects poorly • 27 Calls £3,500 in Business Booked
- 4. 2. Why FFB works with Driving Instructors • Limited availability to answer calls • Diary management is difficult remotely • Competitive market – 45,000 Instructors (UK) • Help clients win new business - 1.6m tests / year • Return on Investment = 1 new pupil (20 x £20)
- 5. 3. How the FFB solution works
- 6. 4. What is included?
- 7. Dedicated PA
- 9. Highly skilled PAs • 3 stage recruitment process • Psychometric Testing • IQ Testing • Induction & Training
- 10. Your FFB PA will capture… • Name, Number, Address, Postcode • Previous Experience • Provisional License / Theory Test • Needs – Male, Female, Manual, Auto • When they wish to start
- 11. Your FFB PA will also… • Discuss Pricing Package Options • Agree most appropriate package • Align booking to the correct Instructor • Confirm the pick-up Point • Book First Lesson • Outline Payment Options
- 12. Message Options
- 13. Call transfers • To UK Landlines • To UK Mobile – 10ppm / per second billing
- 14. Face for Business - Portal
- 16. Feedback
- 17. Phonebook • Track client calls • Block Sales calls • Build Rapport
- 18. Online Diary
- 19. Numbers (Optional Extra) • 0141, 0151, 0161 etc. • 0800 • 0844 • 0845 • 0333
- 20. FREE 7 Day Trial
- 21. No long term contract Packages from £69 per Month
- 22. Contact Details • Andy English – General Manager • Telephone: 0845 031 3232 • Web: www.ffb.co.uk