Cambridge; UK | Sep-29-2016 People are the heart & soul of Agile – and Human Resources. The time is right to invest in Agile HR. We will talk about how to turn your Human Resources into Agile People Operations and boost your agility; and we will share stories and examples of Agile HR practices and their impact. -- Transforming your organization into an agile enterprise is no small deed. And it does not matter where you are on your way towards embracing agility on all levels. There will be a time when you need to align your people solutions with the mindset and demands of agile people and organizations. The time is right to turn your Human Resources into Agile People Operations and any investment in modern People solutions is an investment in your people. We will talk about how to shift from a traditional to an Agile People approach and we will share stories, ideas, and examples of Agile HR practices and their impact.

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Agile Cambridge | Sep-29-2016
Fabiola Eyholzer | @FabiolaEyholzer | #AgileHR
Lean | Agile People Operations –
The 21st Century People Approach

2. © 2016 Just Leading Solutions LLC – All Rights Reserved.
You can have the best strategy and the best
building in the world, but if you don’t have the
hearts and minds of the people who work with
you, none of it comes to life.
– Renee West

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Sep-29-2016Agile HR – The 21st Century People Approach | @FabiolaEyholzer | #agilecam 3
The Importance of People in VUCA Times

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The Importance of People in VUCA Times
Fact is: We live in VUCA times and have to respond to its
challenges
Sep-29-2016Agile HR – The 21st Century People Approach | @FabiolaEyholzer | #agilecam 4
Volatility
Uncertainty
Complexity
Ambiguity

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The Importance of People in VUCA Times
The digital transformation affects us all – Regardless of
industry and company size
Sep-29-2016Agile HR – The 21st Century People Approach | @FabiolaEyholzer | #agilecam 5

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The Importance of People in VUCA Times
Todays currency for competitiveness are:
Talent, knowledge & leadership
Sep-29-2016Agile HR – The 21st Century People Approach | @FabiolaEyholzer | #agilecam 6

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The Importance of People in VUCA Times
That makes inspired, empowered, and engaged people
the live and soul of thriving organizations
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The Importance of People in VUCA Times
And puts Human Resources on the map like never before
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Sep-29-2016
Realities of HR in Organizations
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Realities of HR in Organizations
HR is the most misunderstood job family and many things
are (unjustly) said about HR
Sep-29-2016Agile HR – The 21st Century People Approach | @FabiolaEyholzer | #agilecam
HR is too
important to be
left to HR.
Harvard Business Review
HR lives
in a
bubble
HR is too focused on process
and is not a “big picture”
person.
EIU Survey C-Level Executives
Everyone
hates HR.
CBS News
HR people aren't the
sharpest tacks in the box.
Fast Company
HR’s job is to
be the policy
police and
the health ’n’
happiness
patrol.
Anyone
can do
HR
HR deals with the soft side of
business and is therefore not
accountable.
10

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Realities of HR in Organizations
Many people decisions and policies are dictated by hidden
forces, especially Finance and Legal
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Realities of HR in Organizations
HR instruments must make up for weak managers and
uninspiring leaders, costing companies billions
Sep-29-2016Agile HR – The 21st Century People Approach | @FabiolaEyholzer | #agilecam 12

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Realities of HR in Organizations
HR instruments are driven to handle poor performance
and mediocrity
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Realities of HR in Organizations
No more! It is time for People Operations
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Sep-29-2016
Lean | Agile People Operations
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Lean | Agile People Operations
Lean | Agile People Ops is about creating inspiring and
engaging places of work where talents can thrive
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Lean | Agile People Operations
Agile People Pros have a strong understanding of 21st
century employees and organizations
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Lean | Agile People Operations
Embrace the new talent contract and the power shift in
favor of intrinsically motivated employees
Sep-29-2016Agile HR – The 21st Century People Approach | @FabiolaEyholzer | #agilecam 18

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Lean | Agile People Operations
Agile HR services are accessible and accommodating –
while being co-created and constantly evolving
Sep-29-2016Agile HR – The 21st Century People Approach | @FabiolaEyholzer | #agilecam 19

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Lean | Agile People Operations
The Manifesto for Agile HR describes the core values of
Lean | Agile People Operations
Sep-29-2016
Manifesto for Agile HR
Individuals and interactions over processes and tools
Inspire and engage over manage and retain
Collaboration over organizational structures
Responding to individual needs over following a career plan
Agile HR – The 21st Century People Approach | @FabiolaEyholzer | #agilecam 20

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Lean | Agile People Operations
Agility in HR means building a responsive HR organization
(doing) and providing winning People solutions (being)
Sep-29-2016Agile HR – The 21st Century People Approach | @FabiolaEyholzer | #agilecam 21
Agile HR
Solutions
Agile HR
Organization
 being
doing 

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Key Agile HR Practices

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Key Agile HR Practices
Talent acquisition, performance flow, reward &
recognition and growth are four key Agile HR practices
Sep-29-2016Agile HR – The 21st Century People Approach | @FabiolaEyholzer | #agilecam 23

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Key Agile HR Practices
Hire for attitude & fit, and rock at onboarding to
strengthen teams
• Build a strong employer brand
• Proactively attract & engage talent
• Replace job descriptions with Value Descriptions and
hire People over paper
• Employ for attitude & cultural fit
• Inspire candidates with the larger sense of purpose
• Gamify the talent acquisition & make it an experience
• Make a solid, team-based decision
• Excel at onboarding
Sep-29-2016Agile HR – The 21st Century People Approach | @FabiolaEyholzer | #agilecam 24

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Key Agile HR Practices
Move to an Iterative Performance Flow and eliminate
employee appraisals in favor of continuous feedback
• Align performance cycle with iterations
• Utilize planning sessions to share vision, set inspiring
goals, and clarify expectations
• Continuously inspect and adapt
• Eliminate annual performance ratings in favor of
continuous feedback
• Embed learning and development into the workflow
• Accept handling performance issues is a leadership task
Sep-29-2016Agile HR – The 21st Century People Approach | @FabiolaEyholzer | #agilecam 25

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Key Agile HR Practices
Get the topic of money off the table and recognize people
and teams in a meaningful way
• Base Salaries
• Pay adequate base salaries
• Decentralize salary decisions
• Allow for transparency to the salary structure and data
• Incentives
• Motivate through mastery, autonomy, and purpose
not cash incentive
• Avoid toxic individual bonuses
• Combine various forms of recognition
• Benefits
• Provide benefits that people value
• Invest in the health and wellbeing of people
Sep-29-2016Agile HR – The 21st Century People Approach | @FabiolaEyholzer | #agilecam 26

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Key Agile HR Practices
Offer meaningful growth opportunities and move talents
across the organization
• Empower employees to take the lead
• Understand modern jobs & career paths
• Illustrate prospective role-based career paths
• Establish individual career coaching
• Apply agile workforce planning and talent scouting
• Enhance growth through Lean | Agile leadership
Sep-29-2016Agile HR – The 21st Century People Approach | @FabiolaEyholzer | #agilecam 27

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Agile HR Journey

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Agile HR Journey
We need to invest in Agile HR and the moment is right!
Sep-29-2016Agile HR – The 21st Century People Approach | @FabiolaEyholzer | #agilecam 29

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Agile HR Journey
Agile HR is a reality – Look at the top HR trends 2016
Sep-29-2016Agile HR – The 21st Century People Approach | @FabiolaEyholzer | #agilecam 30
Jan-20-2016
2016 to
welcome the
acceleration of
agile adoption
outside IT
Jan-25-2016
HR drives
the agile
organization
Dec-1-2015
HR
embraces
agile (#1 of
11 HR Trends
for 2016)

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Agile HR Journey
Trigger | Initiate | Iterate –
the typical approach to Agile People Initiatives
Sep-29-2016Agile HR – The 21st Century People Approach | @FabiolaEyholzer | #agilecam
Agile HR
Assessm
ent
Iterate
Plan
Do
Check
Adjust
Trigger
Agile HR
Vision
Specific
Challenge(s)
ROI Review
(Terminate)
Initiate
Backlog
Refinement
Train &
Educate
Initial
Retrospective &
Backlog
Lightweight
Business Case
31

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Agile HR Journey
Some quick tips
• Involve your HR Pros!
– Seriously!
• Set them up for success!
– Set them up like you would any other Agile team
• Training them in agile is not enough!
– Help them translate it into an HR settings
• Guide their agile journey!
– Give them a fulltime agile coach
• Let them have some fun too!
– Hackathons, Open Space etc. do transfer
• Cut them some slack!
– Remember when you started out?
• Understand YOUR organization and find your way!
– Best practices are probably best somewhere else
Sep-29-2016Agile HR – The 21st Century People Approach | @FabiolaEyholzer | #agilecam 32

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Agile HR Journey
But above all: Remember an investment in Lean | Agile
People Operations is an investment in your People!
Sep-29-2016Agile HR – The 21st Century People Approach | @FabiolaEyholzer | #agilecam 33

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To win in the marketplace you must first win in
the workplace.
– Doug Conant, CEO of Campbell’s Soup

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Thank you!
Just Leading Solutions
275 Madison Avenue
14th Floor
New York, NY 10016
nyc@justleadingsolutions.com
www.justleadingsolutions.com
Fabiola Eyholzer
CEO
fabiola.eyholzer@justleadingsolutions.com
+1 908 340 8091
@FabiolaEyholzer
Sep-29-2016Agile HR – The 21st Century People Approach | @FabiolaEyholzer | #agilecam 35