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The problem is not your creative… 
…it's how you get your insight 
by Andrew HO 
@andiho 
MD FACE Asia 
At Spikes Asia, September 2014
Where is the insight? 
Client Creative Planner Researcher
It’s the same place where your 
idea ends up…
Create 
Insight 
Creatively
Everything is worse than before
We don’t talk anymore…
Economies of sameness
We are still selling
“I have never made my 
discoveries through the 
process of rational 
thinking” 
- Big Albert E.
1. Mistaking popularity for relevancy
It’s more 
important 
to be 
interesting 
than right
The best work came from the 
7th most “relevant” insight
2. The agency is supposed to make it 
interesting
Not 
interesting 
“Brief” 
Hopeful 
planners desk 
research 
Creative 
development 
Testing 
Cycle of death 
Not 
interesting
3. Everyone hates research 
(as we know it)
Ooh. They have Starbucks… 
Kill me Kill me 
Kill me 
Kill me 
Kill me 
Kill me 
Kill me 
Kill me
Insight, strategy 
& creativity is 
everyone’s 
responsibility
What if we treat 
insight 
development 
like creative 
development?
A great insight 
is 50% of an 
idea 
So why don’t 
we nurture them 
the same way?
“Brief” 
Hopeful 
planners desk 
research 
Creative 
development 
Testing 
Cycle of death 
Stop doing this
The creative 
opportunity 
starts here 
1. Turn things 
upside down 
and do this…
2. Brainstorm 
potential 
insights 
Use wisdom 
Provoke 
Anticipate 
Create insights you 
would want to work 
on
3. Insights as 
conversation 
starters 
Sculpt & test for 
interestingness
4. Celebrate 
category 
insights as 
much as 
consumer ones
5. Remix & 
reframe insights
6. Interesting & 
interested 
people only 
please
Be more 
proactive with 
insight, be 
creative… 
GO LARGE: Leap into it 
on a new project 
START SMALL: Use 
invented insights as a 
more interesting warm 
up in any research
andrew.ho@facegroup.com 
CHEERS

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