Here is our critical analysis that we prepared for our Principles of Management class. Hope this will help you! Prepared by: Fairuz Alwi, Syaza syahirah and Maryam Awadalla

1. Critical Analysis:
FMB&T
(PRINCIPLES OF MANAGEMENT)
PRESENTED BY:
*FAIRUZ BINTI ALWI
*NURSYAZA SYAHIRAH BINTI MD NOOR HAFIZAM
*MARIAM AMR AHMED MAHMOUD AWADALLA

2. SYNOPSIS

3. - FMB&T is stand for Fort Madison Bank
& Trust Co.
- A growing commercial and consumer
retail bank based in California.
- It is also a traditional organizational with
a vertical structure.

4. MARSHALL PINKARD AYISHIA COLES
PRESIDENT & CHIEF
EXECUTIVE OFFICER
(CEO)
VICE PRESIDENT &
CHIEF INFORMATION
OFFICER (CIO)

5. *AYISHIA SEND AN EMAIL TO MARSHALL PINKARD AND TOLD THAT THE USED
OF IT IN COMPANY CAN MAKE THE COMPANY MORE SUCESSFUL
*RELATIONSHIP BETWEEN IT DEPARTMENT & OTHER BANK BUSINESS IS
MIXED UP
*THERE IS ALSO HAVE CONFLICT BETWEEN IT DEPARTMENTS & OTHER UNIT:
1) UNIT MANAGERS DID NOT WELCOME AYISHIA EFFORTS
2) THE WORK UNITS STILL EXPECTED IT TO COME UP
WITH A SOLUTION QUICKLY.
*IT STAFF ALSO HAVE LIMITED RESPONSIBILITIES WHERE THEY ONLY USE
IT TO APPLICATION WORKS

6. PROBLEM STATEMENT:
AYISHIA, THE NEW EXECUTIVE VICE
PRESIDENT AND CHIEF INFORMATION
OFFICER (CIO) FACED THE PROBLEM THAT
WAS NO CLEAR RESPONSIBILITIES AND
AUTHORITY.

7. QUESTION 1:
WHAT ARE THE MAIN
ORGANIZATIONAL CAUSES OF
FRUSTRATION THAT AYISHIA COLES
FEELS?

8. 1) AYISHIA FEELS
THAT HER
RESPONSIBILITIES
AND AUTHORITY ARE
UNCLEAR
2) IT STAFF WAS
INCRESINGLY
FEELING
UNDERUSED
3)POORLY DEFINED
PROBLEMS
4) VAGUENESS OF
THEIR REQUEST
5) COMMUNICATION
PROBLEM

9. QUESTION 2:
If you were Marshall Pinkard, how would you address
both Ayishia’s request for clarification about her
authority and responsibilities and the underlying
problem her email bring to his attention? Can the
problems be addressed with minor adjustment, or would
you need to consider a drastic overhaul of the banks
organizational structure? What environmental and
technological factors would influence your decision?

10. 1) If I were to be Marshal pinkard, I would clarify
her authority and her responsibilities based on her
request. The way Ayishia saw it, the relationship
between IT and the bank’s other business units was
mixed up, so she must have some sort of
clarification, being the bank’s executive vice
president and chief information officer. It would be
beneficial for me to re-consider the organizational
structure of the company to achieve the desired goal
regarding the IT department.

11. 2) The problem might require serious
consideration of a drastic renovation or
maintanence of the bank’s organisational
structure since the IT department plays a
major role in the organizational strategy
itself, hence affecting the structure of the
bank.

12. 3) The environmental and technological factors that would influence my
decisions are:
1. Increased difference among departments.
2. Increased coordination is needed.
3. Adaptability
4. IT knowledge
5. Employee skills
6.Work Procedures
*The factors that occured in the situation are:
1-Disagreement of department
2- Lack of coordination
3-Being status quo

13. THANK YOU