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BSO304: Operations for Competitive Advantage: Charles Thornton


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BSO304: Operations for Competitive Advantage: Charles Thornton (Electives Information)

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BSO304: Operations for Competitive Advantage: Charles Thornton

  1. 1. Operations ForCompetitive Advantage Charles Thornton
  2. 2. Module Aims This module aims to provide participants with an informed approach to operations management, allowing them to contextualise problems in goods and service industry sectors. To enable participants to present and implement feasible solutions to develop operations based competitive advantage.
  3. 3. The Module • A strategic focus to operations • Set in the context of other disciplines Accounting and Finance People Management Product or Service Development Marketing   Supply Chain management Technical and IT Functions OPERATIONS MANAGEMENT THE TRANSFORMATION PROCESS
  4. 4. Topics • Operations Strategy • Capacity, Demand and Queuing • Project Management • Quality inc. Service Quality • Process Design, Management and Improvement including Layout and Flow • Service Encounter • Sustainable Operations • Employee Management for Competitive Advantage in Operations • Supply Chain • Lean and JIT • Balanced Scorecard & Performance Measurement • Failure and Maintenance
  5. 5. Delivery, Assessment and Prerequisites • Taught in:  2 x 2 hour blocks each week  Guest Speaker(s) • Assessment:  50% Coursework – 2 pieces  50% Exam • Prerequisites  None
  6. 6. Reasons fortaking the Module • If you are interested in career in operations which tends to be the largest part of any organisation – often increasing opportunities • Operations is relevant to any part of business which produces a good or service:  which includes HR, marketing and finance  they face operations issues such as quality, capacity and demand and process management  indeed whether they are classified as operations or support functions depends organisational boundaries
  7. 7. FurtherInformation • Email: • Telephone 01752 585695