American Express NGen webinar on how to become a more effective change agent inside your organization. Key takeaways: why rebels needed, five Rebel 101 skills for creating change, knowing when to quit so that you don't get thrown under the bus.
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Rocking the boat without falling out
1. Rocking
the
Boat
without
Falling
Out
Crea5ng
Change
in
Organiza5ons
Lois
Kelly
|
Rebels
at
Work
American
Express
NGen
Webinar
July
29,
2014
2. 2
Can
you
create
change
without
rocking
the
boat?
3. 3
The
gap
between
vision
and
current
reality
is
a
source
of
energy.
If
there
were
no
gap,
there
would
be
no
need
for
any
ac5on
to
move
towards
the
vision.
We
call
this
gap
crea5ve
tension.
Peter
Senge
The
Fi'h
Discipline
Solu5ons
and
innova5on
come
from
crea5ve
tension
4. 4
But
we’re
socialized
to
be
obedient
to
authority.
Group
think,
“likeability,”
not
rocking
the
boat
is
rewarded.
5. 5
Most
run
from
disagreement
and
crea5ve
tension...
…and
cling
to
reasons
not
to
change
7. Poll
What
are
your
organiza5on’s
most
common
reasons
not
to
change?
q The
board/execs
will
never
agree
to
it
q Not
enough
resources/too
expensive
q We’ve
tried
that
before
q It’s
too
risky
q Are
any
other
organiza5ons
like
us
doing
it?
q Other:
_____________________________________
7
8. 8
“The
lack
of
ac5on
was
a
result
of
broad
bureaucra5c
problems
and
the
failure
of
individual
employees
in
several
departments
to
address
a
safety
problem….”
GM
CEO
Mary
Barra
10. “Nearly
half
of
execu5ve
teams
fail
to
receive
nega5ve
news
that
is
material
to
performance
in
a
5mely
manner
because
employees
are
afraid….”
The
Corporate
Execu5ve
Board
“Open
Door
Policy,
Closed-‐Lip
Reality”
11. 82%
of
employees
have
experienced
some
kind
of
penalty
for
speaking
the
truth.
Source:
“Speaking
Truth
to
Power”
study
Dana
Theus,
ReclaimingLeadership.com
12. Causes:
Execs’
fear:
nega5ve
feedback.
Unstated
beliefs.
• Employees
are
self-‐
interested,
untrustworthy
• Top
management
knows
best
• Consensus
=
organiza5onal
health
Source:
“Sounds
of
Silence,”
NYU
Stern
School
of
Management
14. Bad
Rebels
Good
Rebels
Complain
Create
Break
rules
Change
rules
Me-‐focused
Mission-‐focused
Problems
Possibili5es
Alienate
Ahract
Energy-‐sapping
Energy-‐genera5ng
Asser5ons
Ques5ons
Pessimist
Op5mist
Point
fingers
Pinpoint
causes
Worry
that…
Wonder
if…
Obsessed
Reluctant
Source:
Rebels
At
Work
15. 15
7
Foghound ebook Rebels at Work: Motivated to Make A Difference for more thoughts on activating change click here
Greatest value rebels provide
Call out problems
others afraid to
Challenge ineffective
sacred cow practices
Willing to be the first
to try new approaches
See new ways to
solve problems
Bring outside ideas into
the organization
Have ideas to improve
products/services
Detect emerging
issues early
Have a good pulse on
what customers want
93%
88%
86%
79%
73%
42%
20. 20
Understand
the
organiza5onal
landscape
• What
is
most
valued?
• How
are
decisions
made?
• What
are
the
business
cycles?
• Who
influences
what
and
whom?
• What’s
gemng
talked
about?
21. 21
Engage
supporters
and
collaborators
Earn
credibility
and
trust
Find
trusted
advisors
Think
about
sequencing
22. 22
Make
friends
with
BBB’s
Bureaucra5c
Black
Belts
(BBB’s)
People
who
have
mastered
the
organiza5on’s
rules
and
culture
and
know
how
to
navigate
the
in’s
and
out’s
to
get
things
done
and
minimize
risk
–
OR
preserve
the
status
quo
and
stop
change.
Manage
your
outbox.
Who
are
3
BBB’s
you
should
have
lunch
with?
23. 23
That’s
interes5ng.
Tell
me
more.
Key
in
on
what’s
at
stake.
Show
how
the
idea
relates
to
what
people
want.
Paint
a
picture
of
what
could
be.
Make
the
status
quo
unappealing.
Show
the
idea
can
work.
People
support
ideas
they
think
can
work.
Be
posi5ve
and
pithy.
Keep
it
short!
Frame
your
ideas,
communicate
value
vs.
“how”
What
do
people
in
your
organiza5on
really
want?
Is
it
stated
or
unstated?
26. 26
The
Rebel
Arc
Knowing
when
to
quit
–
or
retreat
for
a
while
27. Keep
going?
• Rate
importance.
• Just
ask.
• Is
the
energy
waning?
• Is
it
performance
objec5ve
worthy?
• How
much
are
your
colleagues
willing
to
help?
• Are
you
becoming
not
yourself?
27
29. Poll
What
might
most
help
you
more
effec5vely
create
change?
q Using
conflict
more
produc5vely
q Beher
communica5ng
ideas
q Building
rela5onships
with
BBB’s
q Knowing
how
to
maneuver
inside
organiza5on
q Overcoming
my
own
fears
q Becoming
more
known
as
credible,
trustworthy
q
Finding
more
supporters
q Other:
_____________________________________
29
30. 30
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newslecer,
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release:
www.RebelsAtWork.com
Views
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news:
@RebelsAtWork,
Facebook:
Rebels
at
Work
page
Lois
Kelly:
lois@rebelsatwork.com
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