Personal Information
Organization / Workplace
Toronto, Canada Area Canada
Occupation
Marketing Director
Industry
Technology / Software / Internet
Website
http://fonolo.com/
Tags
call center
contact center
customer service
customer experience
call centre
webinar
social media
customer satisfaction
gartner
forrester
abandon rates
call-backs
trends
fonolo
call back
mobile
voice of customer
google hangout
analysts
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virtual hold
avaya
click to call
smartphone
customer support
best call back solution
credit union call center
top call center analysts
call center agent
customer experience manager
analyst
eliminate hold time
on hold with
bpo
call center trends
social customer service
call volume spikes
credit union
ovum
omni-channel
technology
call volume
cloud computing
call-center
virtual-queuing
customer-experience
customer-loyalty
callback assist
twitter
social media strategy
cloud
mobile phone
customer relationship management
greater toronto area contact centre association
artificial intelligence
cx metrics
customer experience metrics
contact channel
call center metric
workforce management
call center satisfaction
télécommunications
hold time complaints
customer satisfaction statistics
airline industry
customer service experience
spikes in call volume
improve customer experience
chat for commerce
facebook customer support
twitter customer support
apple imessage
conversational commerce
chatbots
call center leader
agent engagement
contact center managers
call center culture
contact center technology
customer engagement
customer journey
multi-channel
contact center analyst
contact center industry
contact center thought leaders
human support
call center automation
business process outsourcers
long hold times
call center complaints
call center challenges
all-calls call centers
callzilla
call center outsourcing
self service
mobile customer service
abandon-rates
roi
voice of the customer
eliminate-hold-time
reduce-abandon-rate
kate leggett
video support
cloud-based contact center
sms
contact center-technology
cal center
customer satisfaction levels
software
in-call rescue
call-back solution
hold time
2014
trend
customer
bank
banking services
handle times
hold-time
telco costs
cost-per-call
1st united services credit union
mobile app
customer-service
employee-productivity
social-media
clic
cisco courtesy callback
visual ivr
virtual queuing
best practice
linkedin
facebook
online communities
youtube
knowledge management
self-service
insourcing
smartphones
See more
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(15)Documents
(1)Personal Information
Organization / Workplace
Toronto, Canada Area Canada
Occupation
Marketing Director
Industry
Technology / Software / Internet
Website
http://fonolo.com/
Tags
call center
contact center
customer service
customer experience
call centre
webinar
social media
customer satisfaction
gartner
forrester
abandon rates
call-backs
trends
fonolo
call back
mobile
voice of customer
google hangout
analysts
call-back
virtual hold
avaya
click to call
smartphone
customer support
best call back solution
credit union call center
top call center analysts
call center agent
customer experience manager
analyst
eliminate hold time
on hold with
bpo
call center trends
social customer service
call volume spikes
credit union
ovum
omni-channel
technology
call volume
cloud computing
call-center
virtual-queuing
customer-experience
customer-loyalty
callback assist
twitter
social media strategy
cloud
mobile phone
customer relationship management
greater toronto area contact centre association
artificial intelligence
cx metrics
customer experience metrics
contact channel
call center metric
workforce management
call center satisfaction
télécommunications
hold time complaints
customer satisfaction statistics
airline industry
customer service experience
spikes in call volume
improve customer experience
chat for commerce
facebook customer support
twitter customer support
apple imessage
conversational commerce
chatbots
call center leader
agent engagement
contact center managers
call center culture
contact center technology
customer engagement
customer journey
multi-channel
contact center analyst
contact center industry
contact center thought leaders
human support
call center automation
business process outsourcers
long hold times
call center complaints
call center challenges
all-calls call centers
callzilla
call center outsourcing
self service
mobile customer service
abandon-rates
roi
voice of the customer
eliminate-hold-time
reduce-abandon-rate
kate leggett
video support
cloud-based contact center
sms
contact center-technology
cal center
customer satisfaction levels
software
in-call rescue
call-back solution
hold time
2014
trend
customer
bank
banking services
handle times
hold-time
telco costs
cost-per-call
1st united services credit union
mobile app
customer-service
employee-productivity
social-media
clic
cisco courtesy callback
visual ivr
virtual queuing
best practice
linkedin
facebook
online communities
youtube
knowledge management
self-service
insourcing
smartphones
See more