Identity Summit 2015: AAMC Case Study: The top 5 challenges to a successful IAM program

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Modern business has converged like never before in the face of cloud, social and mobile revolution. Managing user identities and access is no longer just a technological domain but an actual business model. For long term organizational success it has become imperative to treat IAM as a program and not a project. However bringing identity and access management from the back office to the boardroom requires overcoming traditional mindsets and finding answers to some new questions. In this session Jim and Sudeep will share such learnings summarized as top 5 challenges standing in the way of successful IAM programs.

Technology

AAMC Case Study:
The top 5 challenges to a successful IAM program
Sudeep Banerjee
Jim McDonald
Copyright © Identity Summit 2015, all rights reserved.

Copyright © Identity Summit 2015, all rights reserved.
Introductions
Jim McDonald
Practice Director
Identropy
jim@identropy.com
@jimmymacIAM
Sudeep Banerjee
Program Manager
Identity and Access Services
Association of American Medical Colleges
sbanerjee@aamc.org
@hisudeep

Copyright © Identity Summit 2015, all rights reserved.
Overview
• Organizational overview
• Identropy
• AAMC
• IAM at AAMC
• Top 5 challenges to a successful IAM Program
• Interaction

Copyright © Identity Summit 2015, all rights reserved.
Association of American Medical Colleges (AAMC)
(AAMC) is a not-for-profit association representing all 141 accredited U.S. and 17
accredited Canadian medical schools; nearly 400 major teaching hospitals and
health systems, including 51 Department of Veterans Affairs medical centers; and
90 academic and scientific societies.
Through these institutions and organizations, the AAMC represents 148,000
faculty members, 83,000 medical students, and 115,000 resident physicians.

Copyright © Identity Summit 2015, all rights reserved.
Identity and Access at AAMC
Complex User
Experience
Too many
integration
patterns
Unclear roles
and
responsibilities
The complexity and variation of identity and access processes
across the AAMC’s web properties leads to inaccurate identity
data
AAMC’s approach to IAM has resulted in a multiple
generations of systems that serve the same or very similar
purposes
Decentralized decision making and budgeting for IAM resulted in
parochial decisions that slowed enterprise strategic aims

Copyright © Identity Summit 2015, all rights reserved.
Centralized
• Governance
• Strategic planning
• Communications
• Program Delivery
Standardized
• Processes
• Data practices
• Monitoring
• Operations
Optimized
• Strategy
• Architecture
• Roadmap
Where do we want to be ?
Identity and Access at AAMC

Copyright © Identity Summit 2015, all rights reserved.
What are the challenges you will face ?

Copyright © Identity Summit 2015, all rights reserved.
Challenge 1- Funding your vision
• Paint a picture of your vision
• Show alignment to strategic initiatives
• Map benefits to business outcomes (revenue, cost, risk)
• Aim for enterprise level funding and not business level
• Get buy in for the long-term investment roadmap
“…a bitter pill to swallow”

Challenge 2: Choosing the right technology
• Understand your use cases
• Build for the future
• Build upon your strengths
Copyright © Identity Summit 2015, all rights reserved.
“…just what the doctor ordered”

Challenge 3: Working in partnership with
users
Copyright © Identity Summit 2015, all rights reserved.
“…an ounce of prevention”
• Fight for the user (experience)
• Don’t assume what users want
• Organizational stakeholders are also users of your program
• Don’t forget about user support

Challenge 4: Practicing effective governance
• Ease stakeholder anxiety with effective change management
• Inspire collective ownership of the integrated roadmap
• Communicate strategically, not just tactically
Copyright © Identity Summit 2015, all rights reserved.
“…do no harm”

Challenge 5 – Being realistic in your approach
Copyright © Identity Summit 2015, all rights reserved.
“An apple a day…”
• Aim to show incremental value
• Always account for operational support
• Make agility a habit

Copyright © Identity Summit 2015, all rights reserved.
To recap
• Fund your vision
• Choose the right technology
• Listen to your users
• Practice effective governance
• Be realistic

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Accelerating FinTech Innovation: Unleashing API Economy and GenAI Vasa Krishnan, Chief Technology Officer - FinResults Apidays New York 2024: The API Economy in the AI Era (April 30 & May 1, 2024) ------ Check out our conferences at https://www.apidays.global/ Do you want to sponsor or talk at one of our conferences? https://apidays.typeform.com/to/ILJeAaV8 Learn more on APIscene, the global media made by the community for the community: https://www.apiscene.io Explore the API ecosystem with the API Landscape: https://apilandscape.apiscene.io/

Apidays New York 2024 - Accelerating FinTech Innovation by Vasa Krishnan, Fin...

apidays

💥 You’re lucky! We’ve found two different (lead) developers that are willing to share their valuable lessons learned about using UiPath Document Understanding! Based on recent implementations in appealing use cases at Partou and SPIE. Don’t expect fancy videos or slide decks, but real and practical experiences that will help you with your own implementations. 📕 Topics that will be addressed: • Training the ML-model by humans: do or don't? • Rule-based versus AI extractors • Tips for finding use cases • How to start 👨‍🏫👨‍💻 Speakers: o Dion Morskieft, RPA Product Owner @Partou o Jack Klein-Schiphorst, Automation Developer @Tacstone Technology

DEV meet-up UiPath Document Understanding May 7 2024 Amsterdam

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EMPOWERMENT TECHNOLOGY GRADE 11 QUARTER 2 REVIEWER

Apidays New York 2024 - Accelerating FinTech Innovation by Vasa Krishnan, Fin...

DEV meet-up UiPath Document Understanding May 7 2024 Amsterdam

Identity Summit 2015: AAMC Case Study: The top 5 challenges to a successful IAM program

2. Copyright © Identity Summit 2015, all rights reserved. Introductions Jim McDonald Practice Director Identropy jim@identropy.com @jimmymacIAM Sudeep Banerjee Program Manager Identity and Access Services Association of American Medical Colleges sbanerjee@aamc.org @hisudeep

4. Copyright © Identity Summit 2015, all rights reserved. Association of American Medical Colleges (AAMC) (AAMC) is a not-for-profit association representing all 141 accredited U.S. and 17 accredited Canadian medical schools; nearly 400 major teaching hospitals and health systems, including 51 Department of Veterans Affairs medical centers; and 90 academic and scientific societies. Through these institutions and organizations, the AAMC represents 148,000 faculty members, 83,000 medical students, and 115,000 resident physicians.

5. Copyright © Identity Summit 2015, all rights reserved. Identity and Access at AAMC Complex User Experience Too many integration patterns Unclear roles and responsibilities The complexity and variation of identity and access processes across the AAMC’s web properties leads to inaccurate identity data AAMC’s approach to IAM has resulted in a multiple generations of systems that serve the same or very similar purposes Decentralized decision making and budgeting for IAM resulted in parochial decisions that slowed enterprise strategic aims

6. Copyright © Identity Summit 2015, all rights reserved. Centralized • Governance • Strategic planning • Communications • Program Delivery Standardized • Processes • Data practices • Monitoring • Operations Optimized • Strategy • Architecture • Roadmap Where do we want to be ? Identity and Access at AAMC

8. Copyright © Identity Summit 2015, all rights reserved. Challenge 1- Funding your vision • Paint a picture of your vision • Show alignment to strategic initiatives • Map benefits to business outcomes (revenue, cost, risk) • Aim for enterprise level funding and not business level • Get buy in for the long-term investment roadmap “…a bitter pill to swallow”

9. Challenge 2: Choosing the right technology • Understand your use cases • Build for the future • Build upon your strengths Copyright © Identity Summit 2015, all rights reserved. “…just what the doctor ordered”

10. Challenge 3: Working in partnership with users Copyright © Identity Summit 2015, all rights reserved. “…an ounce of prevention” • Fight for the user (experience) • Don’t assume what users want • Organizational stakeholders are also users of your program • Don’t forget about user support

11. Challenge 4: Practicing effective governance • Ease stakeholder anxiety with effective change management • Inspire collective ownership of the integrated roadmap • Communicate strategically, not just tactically Copyright © Identity Summit 2015, all rights reserved. “…do no harm”

12. Challenge 5 – Being realistic in your approach Copyright © Identity Summit 2015, all rights reserved. “An apple a day…” • Aim to show incremental value • Always account for operational support • Make agility a habit

Editor's Notes

Think about supporting users

Identity Summit 2015: AAMC Case Study: The top 5 challenges to a successful IAM program

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Identity Summit 2015: AAMC Case Study: The top 5 challenges to a successful IAM program

Editor's Notes