Best Practices for Maturity Level 2 Customer-Centric Companies include: 1- IPM- IMPROVEMENT PROJECT MANAGEMENT 2- DESMA- DELIVERY SYSTEM MANAGEMENT 3- CURM- CUSTOMER REQUIREMENTS MANAGEMENT 4- CUDGA- CUSTOMER DATA GATHERING AND ANALYSIS 5- TAD- TRAINING AND DEVELOPMENT 6- COCO- COMMUNICATION AND COORDINATION ************************************************ Join our customer-centric management community to access a full version of this best practice and/ or become a best practice contributor. Click here for more: http://www.smartcustomermanagement.com/sign-up

1. BEST PRACTICES
MATURITY LEVEL 2
CUSTOMER-CENTRIC
COMPANIES

2. 2

3. 3
Reviewer: Francisco J Navarro
Version: v1.0; Last revision June, 2014
http://www.smartcustomermanagement.com

4. 4
Reviewer: Francisco J Navarro
Version: v1.0; Last revision June, 2014
http://www.smartcustomermanagement.com

5. 5
Reviewer: Francisco J Navarro
Version: v1.0; Last revision June, 2014
http://www.smartcustomermanagement.com

6. 6Reviewer: Francisco J Navarro
Version: v1.0; Last revision June, 2014
http://www.smartcustomermanagement.com

7. 7Reviewer: Francisco J Navarro
Version: v1.0; Last revision June, 2014
http://www.smartcustomermanagement.com

8. 8Reviewer: Francisco J Navarro
Version: v1.0; Last revision June, 2014
http://www.smartcustomermanagement.com