Because of my role as Lector Directing ICT sources and services at Hanze University Groningen I have developed a lecture about the CMMi for services quality improvement philosophy. This will help to improve the quality of your ICT service and the competences of you professionals. Special in cases of sourcing projects.

1. ITSM College CMMI for Services Basics and explanation

4. Coverage CMMI in relation to other models Operations Structure Strategy Service Directing Business Six Sigma CMMi ITIL V3 ITIL V2 ITIL V3 & ASL ASL BISL Cobit

5. CMMI Constellations CMMI Services CMMI-SVC provides guidance for delivering services within organizations and to external customers CMMI Acquistion CMMI-ACQ provides guidance for enabling informed and decisive acquisition leadership CMMI-DEV provides guidance for measuring, monitoring and managing development processes CMMI Development 16 Foundational Process Areas, common to all

7. CMMI Process areas Maturity Level Practices Process- areas contain contain goals have

24. Example of Audit Tool

25. Example of Audit Reporting Tool NS PS PS PS Organizational Training (OT) NS NS PS PS Organizational Process Definition (OPD) NS NS NS PS PS Organizational Process Focus (OPF) PS PS NS PS Supplier Agreement Management (SAM level 2) PS S PS PS Project Monitoring and Control (PMC level 2) NS NS NS NS PS Project Planning (PP level 2) PS PS PS S Process and Product Quality Assurance (PPQA level 2) NS NS NS NS Measurement and Analysis (MA level 2) NS PS PS S Incident and Request Management (IRM level 2) NS NS PS PS PS Configuration Management (CON level 2) NS PS PS PS Requirements Management (REQ level 2) GG3 GG2 SG3 SG2 SG1

28. All rights reserved. No part of this presentation may be reproduced or published in any form or by any means without the prior written permission of Twynstra Gudde. Frank Willems [email_address] www.twynstraguddeblog.nl/frankwillems www.twynstragudde.nl